Question 1

General

Accepted Answer

Maxis Device Care Program (“Program”) is a program which contains, amongst others, an insurance coverage underwritten by AIA General Berhad (“AIA”) and distributed by Maxis as AIA’s corporate agent. AIA is a member of PIDM. The benefit(s) payable under the eligible Certificate of Insurance is protected by PIDM up to limits. Please refer to PIDM’s TIPS Brochure or contact AIA General Berhad or PIDM (visit www.pidm.gov.my).
Unless otherwise defined in this SSTC, all capitalised terms herein shall have the same meanings as defined in the General Terms and Conditions of Services – Maxis Consumer at https://www.maxis.com.my/en/terms-conditions/general/maxis-consumer/ (“GTC”).
To the extent where the GTC is applicable to the Program and in the event of any conflict or inconsistency between this SSTC and the GTC, this SSTC shall prevail to the extent of such conflict or inconsistency.
To the maximum extent permissible by applicable laws, We reserve the rights to suspend, discontinue or modify the Program or any part thereof, at any time at Our sole discretion.
To the maximum extent permissible by applicable laws, We reserve the rights without liability, to revise this SSTC, the GTC, Program and Our pricing at Our sole discretion. Where reasonably practicable, We will give You reasonable advance notice of such changes and all previous versions of Our user guides or leaflets will be superseded. You accept that You are responsible for regularly reviewing information on the Program and Service(s) at www.maxis.com.my/terms-conditions/. Your continued payment and/or enjoyment of the benefits and use of the Service(s) under the Plan(s) after the Effective Date of any revision/change to the SSTC, GTC, Program, Plan(s) and/or Services shall constitute unconditional acceptance by you of such revision/change and you shall be bound by the same.

Question 2

Definitions

Accepted Answer

Accident or Accidental shall mean a sudden, unintentional, unexpected, unusual, and specific event that occurs at an identifiable time and place which shall, independently of any other cause, be the sole cause of loss or damage to the Device. The said event shall result in physical loss or damage to the Device, which prevents the correct operation of the Device, includes but not limited to collision, drop and compression.
Account shall mean the Maxis account that you have registered with your mobile number (MSISDN).
Attended Theft shall mean the dishonest and unlawful appropriation of the Device belonging to you without your consent while the Device is in your or your authorised person’s possession, with the intention of permanently depriving you of that Device, where you are able to specifically identify such occurrence.
Certificate of Insurance details the necessary information regarding the Plan such as Device, unsubsidized retail value of the Device (at the time of purchase), Deductible, Premium, effective date of coverage, expiry date of coverage. It will be issued to you by AIA via email after your payment of the applicable Premium.
Claim(s) means a request by You asking for compensation from AIA in the form of Device repair in the event of Screen Crack and Device Replacement in the event of Accidental damage including Liquid Damage and loss of Device due to Attended Theft in accordance with the applicable benefits under each Plan.
Contract Period details the Program coverage of 12 months commencing from the date of subscription and is yearly renewable as illustrated below:
1. Maxis Device Care and Plus Plans: Yearly renewable up to a total of 5 years
2. Maxis Device Care Lite Plan: Yearly renewable up to a total of 2 years
Deductible shall mean the amount to be paid by you for each approved Claim to AIA before repair is carried out or a Replacement Device is provided to you. Deductible is only applicable to a Claim arising from Accidental damage, Liquid Damage and/or Attended Theft.
Device(s) means smartphone(s), wearable(s) or tablet(s) which you have purchased and subscribed to: (i) Maxis Device Contract (see https://www.maxis.com.my/en/terms-conditions/devices/contract/device-contract/) or Maxis Zerolution Contract (see https://www.maxis.com.my/en/terms-conditions/devices/contract/zerolution/), with a Maxis Postpaid plan; and (ii) the Program. Each Device can only be covered with one (1) Plan at any point of time.
Liquid Damage shall mean damage caused to the Device due to Accidental entry of fluid into the Device’s internal circuitry touch panel, sub-board, battery and has prevented the correct operation of the Device.
Monthly Program Fee means the recurring monthly fees in respect of Your subscription to the Program under each Plan, inclusive of applicable tax consisting of the: (i) Premium; and (ii) Service Fee, charged to Your Maxis Bill and payable by You to Maxis. In respect of
1. Maxis Device Care and Plus Plans: Please refer to Clause 42, under Table 1 below for the Monthly Program Fee and under Table 2 below for a detailed breakdown of the Monthly Program Fee; and
2. Maxis Device Care Lite Plan: Please refer to Clause 46, under Table 3 below for the Monthly Program Fee and under Table 4 below for a detailed breakdown of the Monthly Program Fee.
New Device means a brand new, unopened Device with Original Equipment Manufacturer (OEM) warranty, which is of the same make and model, capacity and colour as the Device.
Refurbished Device means a previously owned Device of the same make and model, capacity and colour as the Device, and which has been inspected, repaired (if necessary) and restored to a like-new condition with a ninety (90) days’ warranty commencing from the date of your receipt of the Refurbished Device.
Replacement Device refers to New Device and/or Refurbished Device.
Screen Crack shall mean damaged or cracked front screen of the Device as a result of Accidental means, where there is externally visible damage which the Device is no longer performing at its intended function.
Service(s) means any of the services provided by Maxis and/or its appointed and authorised service provider to you under the Program, which includes the provision of call center and dedicated email for enquiries and support, collection of necessary documentations for Claims approval, facilitating repair or replacement of the Device as well as pickup and delivery services to you.
Service Fee means the fees payable by you to Maxis for the Service(s) made available to you under the Program. The Service Fee is a component of the Monthly Program Fee.
Sum Insured means the unsubsidized recommended retail price of your Device (“Device RRP”) at the time you purchase the Device.
Plan(s) means the following insurance plan(s) that You may choose to subscribe for under the Program:
1. Maxis Device Care is one of the plans under the Program with insurance coverage for Screen Crack and Accidental damage (including Liquid Damage) only. The Replacement Device provided under this Plan is a Refurbished Device, which will be delivered to You after Your payment of applicable Deductible and upon confirmation of Your delivery address, as described under Table 5 below;
2. Maxis Device Care Plus is one of the plans under the Program with insurance coverage for Screen Crack, Accidental damage (including Liquid Damage) and Attended Theft only. The Replacement Device provided under this Plan is a New Device, which will be delivered to You after Your payment of applicable Deductible and upon confirmation of Your delivery address, as described under Table 5 below,
  
  Maxis Device Care and Maxis Device Care Plus are collectively referred to as “Maxis Device Care and Plus Plans”; and
3. Maxis Device Care Lite is one of the plans under the Program with insurance coverage for Screen Crack only, with repair coverage of up to RM2,000 as described under Table 5 below.
Policy Wording means the policy wording issued by AIA for the Plan(s), which is accessible below:
1. For Maxis Device Care and Plus Plans: Maxis Device Care
2. For Maxis Device Care Lite Plan: Maxis Device Care Lite
Premium means the amount payable by You to AIA as the underwriter of the risks under the respective Plan(s) You elect to subscribe under the Program. The Premium is a component of the Monthly Program Fee.
Program as defined in Clause 1 above, owned and administered by Maxis to You, which consists of:
1. Plan(s) underwritten by AIA; and
2. Service(s) as defined in Clause 20 above.
We, Our and Us refers to Maxis Broadband Sdn Bhd.
You means the Maxis’ subscribers under the Maxis brand who signed up for the Plan(s) under the Program.

Question 3

Eligibility

Accepted Answer

You must be a Malaysian with a valid National Registration Identity Card (NRIC) number who is 18 years old and above as of the age of your last birthday at the time of subscription.
For Maxis Device Care and Plus Plans, You must register a new Device with Us under a Maxis Postpaid Plan. For Maxis Device Care Lite Plan, You must be an existing subscriber of Maxis Device Care or Maxis Device Care Plus Plans under the Program.
For Maxis Device Care and Plus Plans, only one (1) smartphone or one (1) smartphone and one (1) wearable or one (1) tablet and one (1) wearable under one (1) MSISDN is allowed to be subscribed, at any point in time. For Maxis Device Care Lite Plan, only one (1) smartphone or one (1) tablet under one (1) MSISDN is allowed to be subscribed, at any point in time.
All insurance coverage activation and renewal under the Plans are subject to individual screening and approval from AIA. Upon AIA’s approval, You will receive SMS notification from Us and a copy of the Certificate of Insurance in respect of the relevant Plan, via email from AIA.

Question 4

Enrollment – Maxis Device Care and Plus Plans

Accepted Answer

The Maxis Device Care and Plus Plans are a voluntary opt-in for all Maxis subscribers who obtain a new Device with Maxis Postpaid plans.
The Maxis Device Care and Plus Plans are available in all Maxis channels including Maxis Stores, Maxis Online Store and Maxis Telesales.
In order to enroll into the Maxis Device Care or Maxis Device Care Plus Plans, You must subscribe to the Maxis Device Care or Maxis Device Care Plus Plans within seven (7) days from the date You obtained the Device from Maxis.
If you have signed up for more than one (1) Device with Us, You are eligible to subscribe to the Maxis Device Care or Maxis Device Care Plus Plans for each Device provided that each Device is registered under different MSISDN(s).
If you are on Maxis Share Line 48, Maxis Family Plan 299, Maxis Family Plan 399, Maxis Family Plan 499, Maxis Postpaid Plan 79 or Maxis Postpaid Plan 109, You are eligible to sign up for either Maxis Device Care Plan or Maxis Device Care Plus Plan and enjoy the respective coverages and benefits as illustrated in Table 5 under Clause 49 below upon payment of applicable Monthly Program Fee.
If you are on Maxis Postpaid 139, Maxis Postpaid 169 or Maxis Postpaid 199, You are entitled to sign up for Maxis Device Care Plus Plan for the same price as Maxis Device Care Plan and enjoy the coverage and benefits under Maxis Device Care Plus Plan upon payment of the applicable Monthly Program Fee. The Program’s coverage and benefits are illustrated in Table 5 under Clause 49 below.

Question 5

Enrollment – Maxis Device Care Lite Plan

Accepted Answer

The Maxis Device Care Lite Plan is a voluntary opt-in for all Maxis subscribers who initially cancelled their Maxis Device Care or Maxis Device Care Plus subscription under the Program.
The Maxis Device Care Lite Plan is only available on Maxis Self-Serve Portal via the Maxis App or Maxis Web Store.
If you have signed up for more than one (1) Device with Us, You are eligible to subscribe to this Maxis Device Care Lite Plan for each Device provided that each Device is registered under different MSISDN(s).

Question 6

Monthly Program Fee – Maxis Device Care and Plus Plans

Accepted Answer

*Insurance Gross Premium is inclusive of Commission payable to Maxis as AIA’s corporate agent and is subject to fees/charges and the applicable tax imposed by the Government of Malaysia.
**Maxis Device Care and Plus Plans’ Service Fee is subject to the applicable tax imposed by the Government of Malaysia

Question 7

Monthly Program Fee – Maxis Device Care Lite Plan

Accepted Answer

Table 3: Monthly Program Fee – Maxis Device Care Lite Plan

Question 8

Summary of Insurance Coverage under the Plans

Accepted Answer

Table 5: Summary of Insurance Coverage

Question 9

Exclusions

Accepted Answer

The Plan(s) do not cover Claims for loss or liability directly or indirectly caused by or arising from the following:
1. General exclusions:
  1. Any loss or damage that occur outside the coverage period, including but not limited to a loss or damage that takes place before the electronic device has become the Device, or after the effective date of cancellation or termination of the Certificate of Insurance, or any condition existing prior to the coverage start date;
  2. Any loss or damage to the Device that is covered by the original manufacturer’s warranty, supplier’s warranty, seller’s warranty, repairer’s warranty, or any other warranty still in effect;
  3. Any loss or damage that is covered, compensated or indemnified by any other sources;
  4. Non-operating and cosmetic defects, paint, color, or Device’s exterior finish, accessories, external cables and cords, or add-on options incorporated to the Device, that does not affect the manufacturer’s intended use;
  5. Normal wear and tear of any kind;
  6. Deliberate damage by any party;
  7. Negligence, omission or default in the use or care of the Device by you or any person using the Device with your permission;
  8. Repairs performed by any unauthorized repairer;
  9. Damage due to abuse, neglect, shock, improper use or storage of the Device;
  10. Software (including operating system and any stored data) defects resulting directly from software installation and/ or removal, computer virus, virus prevention, and other peripherals;
  11. Hardware that has been added after the purchase of the original Device;
  12. External faults such as wiring, electrical connection, fitting, realigning of signal receivers (poor reception);
  13. Damage to any screen protector used on the Device;
  14. Any loss or damage of the Device due to malicious damage of which is deliberately caused by any third party which the Device was unable to prevent;
  15. Failure caused by a voltage converter and/or applying incorrect voltage to the Device;
  16. Any defects that are the subject of the manufacturer's recall;
  17. Failure to follow manufacturers' instructions on installation, operation or maintenance and repairs to any items not affecting the function of the Device;
  18. Your failure to comply with manufacturer’s recommendations or any other instructions relating to the use and/or upkeep of the Device;
  19. Losses incurred during the delivery process between AIA’s authorized repairer and you;
  20. Loss or damage resulting from fire or flood, corrosion, insect infestation, pet damage, misuse, neglect, abuse, natural disasters, war, invasion and civil commotion, terrorism etc.;
  21. Ionizing radiations or contamination by radioactivity from any irradiated nuclear fuel or from any nuclear waste or from the combustion of nuclear fuel, the radioactive taxic explosives or other hazardous properties of any explosive nuclear assembly, or of its nuclear component;
  22. Consequential loss of any kind;
  23. Cyber loss.
2. Major exclusions applicable to Attended Theft:
  1. Loss due to any fraudulent, dishonest or criminal act by you, or by the persons known to you or your family members, whether acting alone or collusion with others;
  2. Loss directly or indirectly from your intentional or malicious act or gross negligence or carelessness;
  3. Loss directly or indirectly from mislaying, misplacing or mysterious disappearance of the Device;
  4. Loss as a result of pick-pocketing;
  5. Device is left unattended in a public place or a place to which the public had access at the time of the Attended Theft;
  6. Device is left unattended in a motor vehicle, unless the vehicle is locked, all the security systems are activated, all reasonable care has been taken to conceal the Device in the locked boot or locked glove compartment and there is visible proof of forced entry;
  7. Device is left on the roof, bonnet, boot or exterior part of a vehicle;
  8. Device is left unattended in a soft-top or open-sided vehicle, including but not limited to watercraft, aircraft, train or light rail;
  9. Device is left at any unattended premises that are left unoccupied;
  10. Attended Theft occurring at a school, while the Device is in Your possession of if You are under 18 years of age at the time of the Attended Theft;
  11. Attended Theft of the Device not reported to police within twenty-four (24) hours of discovery of such incident.
3. Major exclusions applicable to Screen Crack under Maxis Device Care Lite Plan:
  1. Replacement of the Device due to damage resulting from Screen Crack.
The exclusion list above is non-exhaustive. You are advised to refer to the Policy Wording for the full and complete exclusions by AIA.

Question 10

Concealment, Misrepresentation of Fraud

Accepted Answer

The Program is void (and Maxis shall, without prejudice to any other rights or remedies it may have, have the right to terminate Your subscription to the Program) with respect to anyone who commits fraud or intentionally conceals or misrepresents a material fact concerning this Program, the Device, Your interest in the Device, or a Claim made under this Program.

Question 11

Claims Procedure – Maxis Device Care and Plus Plans

Accepted Answer

All Claims can be made at the dedicated Claims platform at https://maxis-claims.policystreet.com.
For Screen Crack Claim, no Deductible is applicable to you and:
1. if the cost of repair is below RM2,000, the damaged screen of the Device will be repaired; or
2. if cost of repair is beyond RM2,000, You will be compensated with a Replacement Device depending on the Plan You subscribed to under the Maxis Device Care Plan or Maxis Device Care Plus Plans.
For Attended Theft Claim, you are required to notify us by contacting us at 123 to block the Device IMEI number within twenty-four (24) hours from the time of the Attended Theft before submitting the Claim. You must submit the Claim within forty-eight (48) hours of the occurrence, causing such claim or such further time as AIA may in writing allow, else the claim will be forfeited and no Replacement Device will be provided to you.
For Accidental damage, Liquid Damage and/or Screen Crack Claim, you must submit the Claim within forty-eight (48) hours of the occurrence, causing such claim or such further time as AIA may in writing allow, else the claim will be forfeited and no repair or Replacement Device will be provided to you.
For Accidental damage, Liquid Damage and/or Attended Theft Claim, you are required to make payment for applicable Deductible to AIA and handover your damaged Device to AIA prior to receiving a Repair of the Device or a Replacement Device.
All Claims must be supported with the relevant documentations as detailed below:
1. Copy of National Registration Identity Card (“NRIC”) with front and back;
2. Picture and / or video of the damaged Device;
3. Proof of the Device IMEI and / or serial number; and
4. Police report made within twenty-four (24) hours (only applicable to Attended Theft).
All Claims submitted by you is subject to AIA’s approval.
All coverage applies only to repairs and/or replacements of the Device performed within Malaysia, loss or liability arising from the use of the Device within Malaysia, and for the Device purchased within Malaysia only.

Question 12

Claims Procedure – Maxis Device Care Lite Plan

Accepted Answer

All Claims can be made at the dedicated Claims platform at https://maxis-claims.policystreet.com.
The cost of the repair shall be determined at the sole discretion of AIA after submission of the Claims. If the cost of such repair for the Screen Crack:
1. is RM2,000 and below, the Screen Crack of the Device will be repaired at no extra cost; or
2. exceeds RM2,000, You are required to pay the portion of the repair cost that is in excess of RM2,000 (“Excess Fee”).
  
  For example:
  1. Quoted repair cost as determined by AIA: RM2,500
  2. Maxis Device Care Lite Plan Claim Limit: RM2,000
  3. Excess Fee to be paid by You: RM500
You must submit the Claim within forty-eight (48) hours of the occurrence, causing such claim or such further time as AIA may in writing allow, else the claim will be forfeited and no repair will be provided to You.
All Claims must be supported with the relevant documentations as detailed below:
1. Copy of National Registration Identity Card (“NRIC”) with front and back;
2. Picture and / or video of the damaged Device; and
3. Proof of the Device IMEI and / or serial number.
All Claims submitted by You are subject to AIA’s approval.
All coverage applies only to repairs of the Device performed within Malaysia, loss or liability arising from the use of the Device within Malaysia, and for the Device purchased within Malaysia only.
68A. You are required to pay the Excess Fee before the Screen Crack of the Device is repaired. Neither Maxis nor AIA has the obligation to repair the Screen Crack of the Device if you have not fully paid the Excess Fee.

Question 13

Deductible (only applicable to Maxis Device Care and Plus Plans)

Accepted Answer

The Deductible is non-refundable.
No Deductible will apply to Claims for Screen Crack under Maxis Device Care and Plus Plans.
No Deductible will apply to Claims for Screen Crack under Maxis Device Care Lite Plan.

Question 14

Service Delivery Commitment

Accepted Answer

For Claims under Maxis Device Care Lite, upon Your submission to AIA, We and/or Our appointed and authorised service provider will deliver the repaired Device to You within the timeline calculated from the date Your Claim is approved by AIA below:

Question 15

Cancellation/Termination

Accepted Answer

You can cancel/terminate your subscription to the Program by calling us at 123 or via Maxis Care Portal at https://care.maxis.com.my/en/auth. Upon cancellation, the coverage for your Device will remain in-force until the end of the monthly cycle.
When you sign up for a new Device from us under the same MSISDN of your previous device, your subscription for the Program under your previous device will be automatically terminated.
Reactivation is not allowed upon cancellation/termination of your subscription to the Program.
There will be no refund of the Monthly Program Fee upon cancellation/termination.
If your Account is barred or suspended or if you have not paid your Maxis Bill for more than 30 days consecutively, your subscription to the Program will be automatically terminated.
AIA can terminate your Plan under the Program at any time, if you have failed to meet AIA’s requirements of individual screening. If you did not perform any cancellation/termination, but you are unable to renew your Plan, please contact AIA via Whatsapp at 019-629 9660 or email AIA at my.aiaonline@aia.com.

Question 16

Personal Data

Accepted Answer

You expressly agree and consent to Our processing of Your personal data as defined in the Personal Data Protection Act 2010 (“PDPA”) in accordance with Maxis Group Privacy Notice at https://www.maxis.com.my/en/privacy-notice/ for the purposes of the Program.

Question 17

Limits of Liability

Accepted Answer

In the event of any error, omission or failure by Us or Our agents, vendors, representatives or service providers with respect to the Program or the services provided by Us or Our agents, vendors, representatives or service providers hereunder, Our responsibility and liability and that of Our agents, vendors, representatives and service providers shall be limited to the charges actually paid by You for the Program (but no more than the last twenty-four (24) monthly charges You paid for the Program). This is Your sole remedy for any errors, omissions or failure of Us or Our agents’, vendors’, representatives’ or service providers’ performance. Further, to the maximum extent permitted by applicable law, under no circumstances shall We or Our agents, vendors, representatives or service providers be liable for economic losses, indirect, incidental, consequential, special, exemplary or punitive damages (even if We or Our agents, vendors, representatives or service providers have been advised of or have foreseen the possibility of such damages), arising from the plan or Our or Our agents’, vendors’, representatives’ or service providers’ performance under the plan, or under any provision of the contract, such as, but not limited to, loss of revenue or anticipated profits or lost business. Except as otherwise expressly stated in the contract or required by law, We hereby specifically disclaim any and all conditions, representations or warranties, statutory, express or implied, regarding the Program, Plan(s) and Service(s) to be provided hereunder by Us and Our agents, vendors, representatives or service providers, including any implied warranty of title, merchantability or fitness for a particular purpose and implied warranties arising from course of dealing or course of performance.

Question 18

Force Majeure

Accepted Answer

We have no responsibility and shall not be liable for delays or failures due to acts of God, fire, flood, explosion, war, revolution, acts of public enemy or terrorist, labour difficulties, including without limitation strikes, slowdowns, picketing or boycotts, civil commotion, embargo, acts of government, military authority, or the elements, or other causes beyond our reasonable control (a “Force Majeure” event, and in the event of such Force Majeure event, we may cancel the Program immediately by giving written notice to you.)

Question 19

Governing Law

Accepted Answer

The terms and conditions stated herein shall be governed by the laws of Malaysia and subject to the exclusive jurisdiction of the courts of Malaysia.

Device RRP	Maxis Device Care Plan	Maxis Device Care Plus Plan
Device RRP	Maxis Device Care Plan	All other Maxis Postpaid Plans	Exclusive for Maxis Postpaid 139, Maxis Postpaid 169 and Maxis Postpaid 199
Below RM2,000	RM 19	RM 35	RM 19
RM2,000 to RM6,000	RM 39	RM 65	RM 39
RM6,001.00 – RM10,000.00	RM 59	RM 85	RM 59
RM10,001.00 – RM20,000.00	RM 79	RM 95	RM 79

Device RRP	Maxis Device Care Plan	Maxis Device Care Plus Plan
Device RRP	Maxis Device Care Plan	All other Maxis Postpaid Plans	Exclusive for Maxis Postpaid 139, Maxis Postpaid 169 and Maxis Postpaid 199
Below RM2,000	Monthly Program Fee RM 19.00 Insurance Gross Premium* RM 6.48 Insurance Tax RM 0.52 Insurance Payable Amount RM 7.00 Commission (25%) (RM 1.62) Service Fee (excl. Tax)^** RM 12.00	Monthly Program Fee RM 35.00 Insurance Gross Premium* RM 9.26 Insurance Tax RM 0.74 Insurance Payable Amount RM 10.00 Commission (25%) (RM 2.32) Service Fee (excl. Tax)^** RM 25.00	Monthly Program Fee RM 19.00 Insurance Gross Premium* RM 9.26 Insurance Tax RM 0.74 Insurance Payable Amount RM 10.00 Commission (25%) (RM 2.32) Service Fee (excl. Tax)^** RM 9.00
RM2,000 to RM6,000	Monthly Program Fee RM 39.00 Insurance Gross Premium* RM 18.52 Insurance Tax RM 1.48 Insurance Payable Amount RM 20.00 Commission (25%) (RM 4.63) Service Fee (excl. Tax)^** RM 19.00	Monthly Program Fee RM 65.00 Insurance Gross Premium* RM 27.78 Insurance Tax RM 2.22 Insurance Payable Amount RM 30.00 Commission (25%) (RM 6.95) Service Fee (excl. Tax)^** RM 35.00	Monthly Program Fee RM 39.00 Insurance Gross Premium* RM 27.78 Insurance Tax RM 2.22 Insurance Payable Amount RM 30.00 Commission (25%) (RM 6.95) Service Fee (excl. Tax)^** RM 9.00
RM6,001 to RM10,000	Monthly Program Fee RM 59.00 Insurance Gross Premium* RM 34.26 Insurance Tax RM 2.74 Insurance Payable Amount RM 37.00 Commission (25%) (RM 8.57) Service Fee (excl. Tax)^** RM 22.00	Monthly Program Fee RM 85.00 Insurance Gross Premium* RM 46.30 Insurance Tax RM 3.70 Insurance Payable Amount RM 50.00 Commission (25%) (RM 11.58) Service Fee (excl. Tax)^** RM 35.00	Monthly Program Fee RM 59.00 Insurance Gross Premium* RM 46.30 Insurance Tax RM 3.70 Insurance Payable Amount RM 50.00 Commission (25%) (RM 11.58) Service Fee (excl. Tax)^** RM 9.00
RM10,001 to RM20,000	Monthly Program Fee RM 79.00 Insurance Gross Premium* RM 46.30 Insurance Tax RM 3.70 Insurance Payable Amount RM 50.00 Commission (25%) (RM 11.58) Service Fee (excl. Tax)^** RM 29.00	Monthly Program Fee RM 95.00 Insurance Gross Premium* RM 64.81 Insurance Tax RM 5.19 Insurance Payable Amount RM 70.00 Commission (25%) (RM 16.20) Service Fee (excl. Tax)^** RM 25.00	Monthly Program Fee RM 79.00 Insurance Gross Premium* RM 64.81 Insurance Tax RM 5.19 Insurance Payable Amount RM 70.00 Commission (25%) (RM 16.20) Service Fee (excl. Tax)^** RM 9.00

Plan	Benefits	Deductible	Limit of Liability
Maxis Device Care	Replacement⁵⁰ due to Accidental damage and/or Liquid Damage of the Device; or Repair due to Screen Crack of the Device, or compensated with a Replacement Device⁵⁰ if cost of repair for Screen Crack is beyond RM2,000 (at AIA’s option).	Accidental damage, Liquid Damage: *Deductible applies for each approved Claim. Screen Crack: No Deductible applies.	For Screen Crack: Up to RM2,000 For Accidental damage and / or Liquid Damage: Up to recommended retail price (RRP) of the Device at the time of Claim. Subject to maximum one (1) Claim per Device during the coverage period.
Maxis Device Care Plus	Replacement⁵¹ due to Accidental damage, Liquid Damage and/or Attended Theft of the Device; or Repair due to Screen Crack of the Device, or compensated with a Replacement Device⁵¹ if cost of repair for Screen Crack is beyond RM2,000 (at AIA’s option).	Accidental damage, Liquid Damage, and/or Attended Theft: *Deductible applies for each approved Claim. Screen Crack: No Deductible applies.	For Screen Crack: Up to RM2,000 For Accidental damage, Liquid Damage and/or Attended Theft: Up to Sum Insured. Subject to maximum two (2) Claims per Device during the coverage period, of which limited to: One (1) Claim on Accidental Damage, Liquid Damage or Screen Crack; and One (1) Claim on Attended Theft.
Maxis Device Care Lite	Repair due to Screen Crack of the Device, Up to RM 2,000	No Deductible applies.	Up to RM2,000. Any repair cost in excess of RM2,000 shall be borne by You. Subject to maximum one (1) Claim per Device during the coverage period.

Plan	Maxis Device Care		Maxis Device Care Plus
Coverage	Deductible for Accidental damage and Liquid Damage		Deductible for Accidental damage and Liquid Damage		Deductible for Attended Theft
Unsubsidized retail value at the time of device purchase (RM)	Period of Insurance
	For first year	For subsequent years	For first year	For subsequent years	For first year	For subsequent years
0.00 to 500.00	RM25	RM50	RM83	RM167	RM125	RM250
501.00 to 1,000.00	RM55	RM110	RM167	RM333	RM250	RM500
1,001.00 to 2,000.00	RM100	RM200	RM333	RM667	RM500	RM1,000
2,001.00 to 3,000.00	RM160	RM320	RM417	RM833	RM625	RM1,250
3,001.00 to 4,000.00	RM225	RM450	RM583	RM1,167	RM875	RM1,750
4,001.00 to 4,800.00	RM263	RM525	RM733	RM1,467	RM1,100	RM2,200
4,801.00 to 6,000.00	RM450	RM900	RM900	RM1,800	RM1,350	RM2,700
6,001.00 to 7,100.00	RM600	RM1,200	RM1,083	RM2,167	RM1,625	RM3,250
7,101.00 to 8,000.00	RM680	RM1,359	RM1,250	RM2,500	RM1,875	RM3,750
8,001.00 to 9,000.00	RM765	RM1,530	RM1,417	RM2,833	RM2,125	RM4,250
9,001.00 to 10,000.00	RM855	RM1,710	RM1,583	RM3,167	RM2,375	RM4,750
10,001.00 to 20,000.00	RM1,100	RM2,200	RM2,500	RM5,000	RM3,750	RM7,500

Area	Replacement Device	Screen Repair
Klang Valley	24 hours	5 days
West Malaysia (excl. Klang Valley)	72 hours	7 days
East Malaysia	5 days	10 days

Terms & Conditions

Service Specific Terms & Conditions – Maxis Device Care Program (“SSTC”)