Terms & Conditions

Service Specific Terms & Conditions ("SSTC") - Maxis 5G Plus Home WiFi 159

Version [12th March 2026]

    1. The Plan: Comprises of
      1. Maxis 5G Plus Home WiFi 159 that comes bundled with:
        • One (1) unit of 5G router (“Router”)
        • One (1) unit of mesh (“Mesh”)

      *Note:

     

    Service(s) Available:
    (terms & conditions apply)    		 5G 4G
    Maxis Home WiFi 159 Yes Yes
    1.  You: Person(s) signing up for the Plan.
    2. The Plan and use of the Service(s) under the Plan is subject to the General Terms & Conditions ("GTC"), this Service Specific Terms & Conditions ("SSTC"), the Summary Terms and Conditions ("STC"), Maxis Fair Usage Policy and any other applicable terms and conditions, all at www.maxis.com.my/terms-conditions/personal/
    3. All capitalised terms herein have the same meaning as defined in the GTC.
    4. Any conflict or inconsistency between this SSTC, the GTC and STC, shall be construed in the following order of precedence: (a) SSTC; (b) GTC; and (c) STC.
    5. We reserve the rights without liability, to revise this SSTC, the GTC, Plan and our pricing. Where reasonably practicable, we will give you reasonable advance notice of such changes and all previous versions of our user guides or leaflets will be superseded. You accept you are responsible for regularly reviewing information on the Plan and Service(s) under the Plan at www.maxis.com.my/tnc, including changes to the Agreement. If you do not accept such revisions/changes, you are required to terminate the Plan and/or the use of the Services under the Plan in accordance with Clause 21 by giving us notice within 28 days from the Effective Date failing which you are assumed to have accepted the changes. Save where terminated based on the foregoing, any continued use of the Service(s), and/or the Plan (after the Effective Date of any revision/change to the terms and conditions of the Agreement, Services, and/or Plan) shall constitute unconditional acceptance by you of such revisions/changes and you shall be bound by the same.
    1. You are not eligible for the Plan if you have any outstanding payments with us.
    2. This Plan is not applicable to you if you are a commercial user and/or bulk subscriber.
    3. Notwithstanding the above, Maxis reserves the right to change the eligibility criteria for the Plan from time to time.
    1. The applicable Charges and rate table guide for the rate plan under the Plan are as set out on our website at 
      https://www.maxis.com.my/en/broadband/#home-wifi and in the Appendix. Charges and rates displayed do not include any applicable taxes.
    2. You are responsible for payment of all Charges associated with the Plan.
    1. A deposit of RM300 is chargeable for non-Malaysians subscribing to the Plan.
    2. We may collect from you advance payment, based on the rate plan under the Plan that you have signed up to. If such advance payment is applicable, such advance amount will be refunded to you by way of rebate directly to your monthly bill or such other manner as Maxis deems fit.
    1. The mobile internet data allocated within the Services under the Plan is exclusively for domestic usage only. International / overseas roaming is not applicable for the Plan.
    2. There is no guarantee of speed. Availability of the Services under the Plan depends on Maxis mobile data coverage, which you may refer to at this website (https://www.maxis.com.my/en/about-maxis/maxis-network/network-map/).
    3. The mobile internet data allocation for the Plans is specified in the Appendix and you acknowledge and agree that:
      1. For the mobile internet data allocated with this Plan, you acknowledge and accept if your 5G data usage exceeds 300GB in a month for Maxis may at its absolute discretion limit the quality of video streaming to standard definition.
    4. You further acknowledge and agree that:
      1. The 5G services is only available within the 5G network coverage area via use of the Router (as defined below). Customers using the Services outside the 5G network coverage areas will have their 5G services automatically switched to 4G services or any of Maxis’ other available networks. A map of 5G network coverage area can be found at https://www.maxis.com.my/en/about-maxis/5g-network/#coverage; and
      2. The 5G services may be subject to other terms, conditions or stipulations as may be prescribed by the Ministry of Communications and Multimedia, the Malaysian Communications and Multimedia Commission and/or Maxis’ third party service provider of the national 5G wholesale network from time to time
    1. Maxis does not represent, warrant, undertake and/or guarantee that the 5G services will be:
      1. provided without errors;
      2. uninterrupted; and/or
      3. that your experience of the existing services which you are subscribing from Maxis on our other available networks will not be impacted in an adverse manner, and that Maxis will and is able to correct or rectify all or any part of the errors or interruption. You understand and acknowledge that the 5G services may be subject to limitations, delays and other problems inherent in communication facilities and network and or the third party 5G network, including the internet and Maxis shall not be responsible to you and/or any third party for any delays, delivery, failures, or other damage or loss resulting from or in connection with such problems.
    2. Without derogating from the disclaimers and limitation of liability under the GTC which are applicable to you, Maxis makes no representation or give any condition, indemnity, warranty, guarantee, whether express or implied, about whether the 5G services will operate and be compatible with any Content, Equipment, hardware or software or that it will be compatible with the national 5G wholesale network. You acknowledge and agree that Maxis relies on one or more third party service providers in relation to the Plan (including its availability and continuity) and as such, to the fullest extent permitted by law, Maxis excludes any liability and shall not be liable to you and/or any third parties whether in contract, tort or otherwise for any loss, damage or liability incurred or sustained by you and/or any third party (including loss of revenue or loss of services or connectivity) caused by or in relation to any delay, failure, breakdown, inability to use or access, interruption or disruption by any of our third party service providers including Maxis’ third party provider of the national 5G wholesale network or in respect of interruption or adverse impact to existing services subscribed from Maxis arising from your subscription of the Plan.
    3. Notwithstanding anything to the contrary in this SSTC, you acknowledge and agree that:
      1. you have not relied on any representation, warranty, statement or similar made by Maxis’ third party service provider of the national 5G wholesale network in connection with your decision to use or the manner in which you will make use of the Plan and/or 5G services including where such Plan and/or 5G services is provided to you as part of products or services (or bundled products or services) by Maxis;
      2. you are solely responsible for your decision to use, and the manner in which you will make use of, the Plan and/or 5G services and does so at your own risk (including where the Plan and/or 5G services is used in connection with the preservation of life or property);
      3. you are solely responsible for making your own decisions on appropriate alternative redundancy, connectivity and data solutions in the event the Plan and/or 5G services is unavailable, disrupted or operate with error;
      4. the Plan and/or 5G services will not necessarily operate without error and will not always be available;
      5. Maxis' third party service provider of the national 5G wholesale network does not owe you any duty of care or similar duty and you release Maxis’ third party service provider of the national 5G wholesale network from any liability arising from your use of the Plan and/or 5G services; and
      6. you must not do anything that may interfere with Maxis’ third party service provider of the national 5G wholesale network and/or connect or knowingly permit any third party to connect any equipment to the 5G network.
    1. The Plan comes bundled with:
      1. Maxis 5G Router, Mesh and SIM card
        1. You will be provided with one (1) unit of 5G router (“Router”) as part of the Plan, one (1) unit of mesh (“Mesh”) and a SIM Card to be used with the Router as part of your Maxis 5G Plus Home WiFi plan. You must not remove or allow anyone to remove the SIM Card from the Router. Should the SIM Card be removed from the Router and used on any other device apart from the Router provided under this Plan, Maxis reserves the right to block the SIM Card or Services. For clarity, you are only permitted to use the SIM Card provided with your Maxis 5G Plus Home WiFi plan in the Router.
        2. The Devices provided under the Plan are on a “while stock last” basis. We reserve the right to decide on the Router and Mesh models from time to time.
        3. You are responsible, at all times, for the care and safety of Router and Mesh.
        4. We will not be responsible for replacing your Router and Mesh or any part of it if it is lost, stolen, damaged or defective. You are responsible for maintaining and repairing your Router and Mesh. If a defect or fault is covered under the manufacturer’s warranty, repairs will be subject to the terms of that warranty. By accepting the Router and Mesh, you acknowledge that it is subject to the manufacturer’s standard warranty, and Maxis will not be liable for the Router and Mesh or any loss and/or damage suffered by you and/or any other party due to the Router or Mesh.
        5. The manufacturer’s warranty for the Router and Mesh does not cover: (a) the SIM card, Router and Mesh; (b) damage, loss or defects caused by any act, omission, misuse, negligence including usage of the Router and Mesh contrary to instructions provided by Maxis or the manufacturer (as set out in the Router’s and Mesh’s user guide); and/or (c) other acts beyond Maxis and the manufacturer’s reasonable control.
        6. If you experience any issues with the Router or Mesh, please visit your nearest Maxis Centre for assistance.
      2. Minimum Period of Service(s) and Early Termination
        1. The Plan is subject to a minimum commitment period of twenty-four (24) months commencing from the activation date of the Plan (“159 Plan Commitment Period”).
        2. You shall NOT during the Commitment Period:
          1. terminate your the Plan;
          2. have the Service(s) under the Plan terminated for non-payment of monthly charges / bills;
          3. change or transfer ownership of Service(s) to another person; or
          4. downgrade your the Plan.
        3. If any of the events in Clause 18.2(b) occurs, we reserve the right to charge you the following early termination charge: [(Recommended Retail Price (RRP) – Upfront Cost) x (Remaining month(s) ÷ Minimum Plan Commitment Period)]
        4. For the avoidance of doubt, upon the expiry of the Plan Commitment Period, the Service under the Plan shall continue automatically until you terminate the Service in accordance with this SSTC.
    1. You must register your CBR (Can Be Reached) mobile number at point of sale at any Maxis Outlet or call our Contact Centre (123) from your mobile for such registration and keep your CBR mobile number updated so that any of our notice can reach you in timely manner.
    2. The SIM Card allocated to you for the Plan can be used with the modem provided.
    3. You can only sign up for one (1) home router and one (1) mesh for each Maxis 5G Plus Home WiFi plan registered.
    4. Your device advance payment will be rebated into your bill based on the Offer.
    5. Your Maxis 5G Plus Home WiFi plan/account must be active for you to be able to receive the device advance payment refund. Where your line is suspended, terminated or barred, you will not be entitled to receive the said advance payment refund.
    1. Subject to our GTC, the account holder of the Service(s) under the Plan may at any time terminate the Plan as follows:
      1. by calling our customer care line at 1-800-82-1123 or dial 123 from your mobile;
      2. by walking into our Maxis Centres listed on www.maxis.com.my; or
      3. by writing in to customercare@maxis.com.my
    1. A minimum 3-month waiting period is applicable to you for this Offer if you are an existing customer of Maxis eligible to take up more than 1 device contract under the same Malaysian identity card number or passport number. Each device contract must be 3 months apart.
    1. For Maxis customers who subscribe to Maxis Home Zerolution (previously known as TV Zerolution) plan, you will be subject further to the Service Specific Terms & Conditions – Home Zerolution (“Home Zerolution SSTC”), available at https://www.maxis.com.my/en/terms-conditions/personal/broadband/home-zerolution/. Any conflict and inconsistency between this SSTC and the Home Zerolution SSTC, the Home Zerolution SSTC shall take precedence.
    1. We reserve the rights at any time at our sole discretion whether with or without prior notice to you and without being liable to you or any third party, to immediately interrupt, bar, suspend or restrict the Service(s) under the Plan (including downgrade/modify your Maxis Home WiFi plan) for such time as we see fit or withdraw, terminate, discontinue or disconnect the Service(s) including if:
      1. any technical failure occurs in the Service(s) or our Network (which includes any network operated by any third party which are connected to Maxis’ network);
      2. the Service(s), our Network or systems are being upgraded, modified or maintained;
      3. your usage shows excessive usage or placing unusual burdens on our Network;
      4. in our determination that the Service(s) is or may be used by you for unlawful activities or for suspected fraudulent activities;
      5. your usage is not in accordance with the Maxis Fair Usage Policy (at www.maxis.com.my/FUP) or contrary to any of the terms and conditions of this SSTC and/or the GTC;
      6. your usage is for commercial, non-personal and/or reselling purposes;
      7. where matters beyond our reasonable control prevents us from performing and/ or continuing our obligations this SSTC, the GTC and/or the Maxis Fair Usage Policy;
      8. (for 5G services) you have relocated or have been relocated to an area outside the 5G network coverage area; or
      9. we are required to do so by law, statute, enactment, regulations, code or by any relevant authorities, including the Maxis’ third party service provider of the national 5G wholesale network, and where no prior notice is provided, Maxis may to the extent commercially and reasonably practicable give you notice of such changes in any form as Maxis deem reasonable or appropriate.
    2. In connection to any Service(s) survey, comments, suggestions and/or feedback submitted by you to Maxis, you agree that Maxis may use all comments, suggestions and feedback collected in any manner without restriction or obligation for any purpose, including but not limited to incorporation or implementation of such comments, suggestions and feedback into Maxis’ product or service, to develop, improve and/or evaluate the Services. Except for personal data, no comments, suggestions and/or feedback will be deemed as your confidential information.
  • Plan Maxis 5G Home WiFi 159
    Monthly Charges (exclusive of tax) RM159
    Mobile Internet Data Allocation 5G/4G
    Unlimited
    Additional Mobile Internet Options N/A
    Home Zerolution Available
    Router One (1) unit of 5G router
    Mesh One (1) unit of mesh