Terms & Conditions

Service Specific Terms & Conditions – Maxis Home Fibre Year End Touch ‘n Go eWallet Credits Campaign (“SSTC”)

Version 1 October 2026

    1. Campaign:Maxis Home Fibre Year End Touch ‘n Go eWallet Credits Campaign
    2. Campaign Period: Effective from 1 October 2026 until 31 December 2026 (both dates inclusive).
    3. You or Participant: Person who is eligible to participate in this Campaign in accordance with the terms of this SSTC.
    4. Participating Plans: Maxis Home Fibre 300Mbps, 500Mbps, 1Gbps and 2Gbps plans.
    5. Rewards: A one-time Touch ’n Go ewallet Credits for Participating Plan(s) in accordance with the terms of this SSTC.
    6. By participating in this Campaign, you agree to be bound by the terms and conditions of this SSTC, the General Terms & Conditions of Service(s) – Maxis Consumer (“GTC”) at https://www.maxis.com.my/en/terms-conditions/general/maxis-consumer/, the Summary Terms & Conditions of Maxis Services (“STC”) at https://www.maxis.com.my/en/terms-conditions/general/summary/, the Maxis Fair Usage Policy (“FUP”) at https://www.maxis.com.my/en/terms-conditions/general/maxis-fair-usage-policy/and any other applicable terms and conditions, all available at https://www.maxis.com.my/en/terms-conditions/.
    7. Your subscription to and use of the Service(s) are subject to the Service Specific Terms & Conditions – Maxis Home Fibre (“Home Fibre SSTC”) at https://www.maxis.com.my/en/terms-conditions/products-services/home-internet/maxis-fibre/, the Service Specific Terms & Conditions – Maxis MaxWiFi (“MaxWiFi SSTC”) at https://www.maxis.com.my/en/terms-conditions/products-services/home-add-ons/max-wifi/), if applicable, and any other applicable Service Specific Terms & Conditions governing the Service(s) subscribed by you, which are available at https://www.maxis.com.my/en/terms-conditions/ (collectively, “Subscribed Services SSTC”).
    8. In the event of any conflict or inconsistency between:
      1. this SSTC, the GTC and the STC, the following order of precedence shall apply: (a) this SSTC; (b) GTC; and (c) STC;
      2. this SSTC, and the Subscribed Services SSTC, this SSTC shall prevail solely in respect of the Campaign.
    9. We reserve the right, without liability to you, to vary, add to, remove, or otherwise amend the terms and conditions of this SSTC or the manner in which the Campaign is conducted, or to discontinue, or terminate the Campaign (whether in whole or in part), at any time as we deem fit, with or without prior notice to you (“Changes”). We will, to the extent commercially reasonable and practicable and as required under applicable laws and regulations, provide you with prior notice of any such Changes in a manner we consider reasonable and appropriate. The prevailing terms and conditions of this SSTC and the Campaign will be updated on our official website from time to time, whereby the updated terms and conditions will apply and supersede all previous versions. Unless otherwise specified in the notice, any Changes will take effect on the date specified in the notice or, where no date is specified, on the date it is published on our official website (“Effective Date”).   You are responsible for checking our official website from time to time for the latest version of this SSTC.  Your continued participation in this Campaign after the Effective Date will constitute your acceptance of the Changes and you will be bound by them.  If you do not accept the Changes, you may cease participation in the Campaign by giving us notice within twenty-eight (28) days from the date of the notice of such Changes, or, where no notice is given, from the Effective Date, failing which you will be deemed to have accepted the Changes.
    10. This Campaign is not valid in conjunction with any other on-going offers, discounts, net-price products, rebates or privileges, unless otherwise permitted by Maxis.
    11. Our decisions on all matters relating to this Campaign, including eligibility and Reward entitlement, shall be final. While requests for appeal will generally not be entertained, we may, at our sole discretion, review cases involving clear administrative errors. 
    1. Your eligibility to participate in the Campaign is subject to the following criteria:
      1. You sign up for a new Participating Plan through Maxis Online Store during the Campaign Period;
      2. You have no outstanding payments due to us; and
      3. You are not a commercial user or bulk subscriber.
    2. Notwithstanding the above, Maxis reserves the right to change the eligibility criteria for this Offer from time to time.
    3. Notwithstanding the above, Maxis reserves the right, at its sole discretion, to determine if you are suitable and/or eligible to participate in the Campaign.
    1. You are responsible for payment of all Charges associated with the Participating Plan both during and after the Campaign Period, together with any applicable taxes. Charges displayed are exclusive of applicable taxes.
    1. If you sign up for any of the Participating Plans listed below during the Campaign Period through Maxis Online Store at https://www.maxis.com.my/en/broadband/#home-fibre in accordance with the terms of this SSTC, you may be eligible for the corresponding Touch ‘n Go e-Wallet credit as set out below:
    Participating Plans Touch ‘n Go e-Wallet credit (RM)
    300 Mbps 50
    500 Mbps 100
    1 Gbps 100
    2 Gbps 200
    1. Subject to your fulfilment of the terms and conditions of this Campaign, you may be entitled to the Reward in accordance with the terms set out below:
      1. The Rewards will be provided on a “first come first serve” basis to the first 800 Participants who successfully (i) sign up for any of the Participating Plans during the Campaign Period through Maxis Online Store and (ii) complete the installation of the Service(s) under the Participating Plan at their Premises.
      2. To receive the Reward, you are required to install Touch ‘n Go app and register for a Touch ‘n Go e-Wallet account (“TnG e-Wallet Account”) using your mobile phone number used to register and sign up for the Participating Plan under this Campaign (“Registered Mobile Number”).
      3. The Reward will be credited into the TnG e-Wallet Account of the successful Participants in accordance with the timeline set out in Table 1 below.  The successful Participants may verify receipt of the Reward by checking their TnG e-Wallet Account balance and/or transaction history.

    Table 1

    Group Activation period
    		 Fulfilment Schedule Date
    1 1 until 31 October 2026 10 November 2026
    2 1 until 30 November 2026 10 December 2026
    3 1 until 31 December 2026 11 January 2027
        1. If Maxis’ attempt to fulfil the Reward on the dates set out in the Table 1 above is unsuccessful, Maxis will send an SMS to the Registered Mobile Number of the successful Participant notifying the same and re-attempt crediting the Reward twice on a weekly basis in accordance with the timeline set out in Table 2 below:

    Table 2

    Group Re-attempt 1 Re-attempt 2
    1 17 November 2026 24 November 2026
    2 17 December 2026 24 December 2026
    3 18 January 2027 25 January 2027
        1. If all three (3) attempts made by Maxis to credit the Reward to a successful Participant are unsuccessful, the successful Participant shall be deemed to have waived and relinquished his/her right and entitlement to receive the Reward, and Maxis shall be entitled to forfeit the Reward. Maxis shall not be liable or responsible for any claims whatsoever arising out of or in connection with the failure to credit the Reward following such three (3) unsuccessful attempts.
        2. The successful Participants must ensure that their Participating Plans are active when the Rewards are being credited to their TnG e-Wallet Account, failing which the Reward may be forfeited by Maxis.   
    1. Maxis reserves the right to forfeit the Reward if its attempt to fulfil the Reward fails for any reason whatsoever.
    2. Maxis’ decision on the selection of Participants who are eligible and entitled to the Rewards shall be final and conclusive and Maxis shall entertain no correspondence, complaint, or appeal at any time during or after the Campaign Period.
    3. Without derogating from any of the provisions relating to the disclaimer and limitation of liability and to the extent permitted by law, Maxis shall not be liable to you or any other party for any loss or damage of whatsoever nature suffered by you or such other party as a result of participation or non-participation in the Campaign.
    4. The Reward is not exchangeable for cash and is non-transferable to any person, entity, or account.
    5. Each successful Participant shall be entitled to receive a maximum of one (1) Reward throughout the Campaign.
    6. Any Reward unutilized are not encashable, returnable and/or refundable.
    7. Maxis is not an agent, subsidiary or affiliate of Touch ‘n Go, and makes no representation or warranties as to the quality, merchantability, fitness for purpose of the Reward and Maxis shall not be liable for any loss or damage suffered or incurred by you arising from or in connection with the use of the Reward.
    1. During the Campaign Period:
      1. you shall NOT terminate or suspend the Participating Plan that you have signed up for under this Campaign; 
      2. you must successfully activate the Participating Plan that you have signed up for under this Campaign; and 
      3. you shall NOT change or transfer ownership of the Participating Plan that you have signed up for under this Campaign to another person.
    2. If any of the events in Clause 25 above occur, you will no longer be entitled to the Reward.