Terms & Conditions

Service Specific Terms & Conditions – Maxis Postpaid Member 50 & 60 ("SSTC")

Version 24th September 2026

    1. Plan: Maxis Postpaid Member 50 and/or 60 rate plan(s).
    2. You: Person(s) signing up for the Plan.
    3. Your use of and subscription to the Plan and Service(s) are subject to the General Terms & Conditions of Service(s) – Maxis Consumer at https://www.maxis.com.my/en/terms-conditions/general/maxis-consumer/ (“GTC”), this Service Specific Terms & Conditions – Maxis Postpaid Member 50 & 60 (“SSTC”), Maxis Fair Usage Policy at https://www.maxis.com.my/en/terms-conditions/general/maxis-fair-usage-policy/ (“Maxis FUP”) and any other applicable terms and conditions available at https://www.maxis.com.my/en/terms-conditions/.
    4. Capitalised terms herein have the same meaning as defined in the GTC.
    5. Any conflict or inconsistency between this SSTC, the GTC and Summary Terms and Conditions (“STC”), shall be construed in the following order of precedence: (a) SSTC; (b) GTC; and (c) STC.         
    6. We reserve the right, without liability, to revise or change the terms and conditions of this SSTC, the Plan, and our pricing at any time, with or without notice to you. Where reasonably practicable, we will give you reasonable advance notice of such revisions or changes. Where required by applicable laws, regulations, codes or guidelines, we will give you at least fifteen (15) Working Days' prior written notice, or such other period as may be required or permitted by such applicable laws, regulations, codes or guidelines. The prevailing terms and conditions of this SSTC will be updated on our official website from time to time, whereby the updated terms and conditions will apply and supersede all previous versions including our user guides or leaflets, if any. Unless otherwise specified in the notice, any revisions or changes will take effect on the date specified in the notice or, where no date is specified, on the date it is published on our official website (“Effective Date”).   You accept that you are responsible for regularly reviewing information on the SSTC, Plan and Service(s) at https://www.maxis.com.my/en/terms-conditions/, including revisions or changes to the Agreement. Your continued use of the Service(s) and/or Plan (after the Effective Date) shall constitute unconditional acceptance by you of such revisions or changes and you shall be bound by the same. If you do not accept such revisions or changes, you may terminate the Plan and/or the Services by giving us notice within fifteen (15) Working Days from the date of the notice of such revisions or changes, or, where no notice is given, from the Effective Date, failing which you are assumed to have accepted the revisions or changes. 

     

    1. You must be the principal account holder of any of the following plans (“Maxis Postpaid Plans”) to be eligible to subscribe to this Plan:
      1. Maxis Postpaid 98, 108, 128, 158, 188, 248 or 368, which applicable terms and conditions are at https://www.maxis.com.my/en/terms-conditions/products-services/mobile/postpaid;
      2. Maxis Postpaid 68, which applicable terms and conditions are at https://www.maxis.com.my/en/terms-conditions/products-services/mobile/postpaid-68/;
      3. Maxis Postpaid 79, 109, 139, 169 or 199, which applicable terms and conditions are at https://www.maxis.com.my/en/terms-conditions/products-services/mobile/postpaid-plan; or
      4. Maxis Postpaid 69, 79 or 99, which applicable terms and conditions are at https://www.maxis.com.my/en/terms-conditions/products-services/mobile/postpaid-69-79-and-99/.
    2. Notwithstanding Clause 7 above, you are ineligible to subscribe to this Plan:
      1. if you owe us any payments; or
      2. if you are a commercial user and/or bulk subscriber.
    3. Notwithstanding the above, we reserve the right to alter the eligibility criteria at any time.

     

    1. The Plan’s structure is set out in the Appendix below and also published on our official website at https://www.maxis.com.my/en/mobile-plans/, as updated by us from time to time. Charges published are exclusive of all applicable taxes.
    2. The following fees (“Fees”) will be applicable and charged to the principal account holder of the Maxis Postpaid Plan as set out in Clause 7 above:
      1. one-time processing fee – if you register for a new principal line under any of the Maxis Postpaid Plans; and/or
      2. one-time SIM fee – for us to provision a new SIM Card or eSIM to you.
    3. The Fees (if applicable) will be charged and reflected in the Bill of the principal account holder of the Maxis Postpaid Plan used to subscribe to the Plan.
    1. A deposit of RM150 is chargeable to non-Malaysian who is the principal account holder for any of the Maxis Postpaid Plans set out in Clause 7 above when signing up for this Plan. Maxis reserves the right, at its sole discretion, to increase or otherwise vary the amount of the deposit from time to time.  
    2. Non-payment of your Bill may result in suspension or barring of all the Services under the Plan until the outstanding amount is paid.
    1. You agree and accept that the unlimited Minutes Allocation for Voice and unlimited SMS' Allocation applicable to the Plan only apply to the following:
      1. domestic mobile/fixed ON-net & OFF-net usage for the Plan (excluding, video calls, calls to numbers with special charges e.g. 1-300/1-700/600, 121, TM100, 1MOCC & 080-prefix numbers for border calls to Brunei).
      2. standard person-to-person calls or texts and not for any commercial and/ or non-personal usage.
      3. activities that we consider to be standard usage.  For the avoidance of doubt, standard usage does not include multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialing, machine-to-machine communication (including by using your SIM card in any other devices), Cellular Trunking Units (CTUs), or any other activity we consider to be non-standard usage.
    2. Please refer to the Appendix below for applicable Charges on calls and SMS made outside of the scenarios in Clause 15 above.
    1. For mobile internet package allocated with the Plan, you agree and accept that:
      1. you will experience mobile internet browsing at reduced speeds and with no EXCESS charges if any usage exceeds the allocated mobile internet;
      2. the mobile internet package allocated within the Plan is exclusively for domestic usage only;
      3. you may purchase one-time passes to add more data (non-recurring) BEFORE you exceed your mobile internet package allocation. Such upgrade is available through your UMB shortcode *100#, Maxis app or Maxis website and accessible through your Mobile Device, other available devices or channels as we may inform you from time to time;
      4. you can opt for upgrades or downgrades of the Plan(s) at any Maxis stores or call our Contact Centres (123) from your Mobile Device;
      5. if you upgrade or downgrade your existing plan to the Plan, the monthly Charges of your existing plan and the new Plan will be pro-rated against your billing cycle date. However, you will start enjoying the Mobile Internet Package allocation of your Plan upon effective upgrade or downgrade. You will be charged the full monthly fee applicable to the Plan the following billing cycle; and
      6. if you downgrade your existing Plan with an active Maxis Zerolution Contract (which terms and conditions are at https://www.maxis.com.my/en/terms-conditions/devices/contract/zerolution/), you will incur and shall be responsible to make payment for Early Termination Charge as stipulated in the foregoing applicable terms and conditions.
    1. The rates outlined in the Plan structure do not account for usages while on an overseas roaming network. Whilst roaming overseas, the prevailing data roaming charges at https://www.maxis.com.my/en/mobile-plans/maxis-roaming/ shall apply.
    1. You must:
      1. ensure that you have a 5G capable, supported and enabled Mobile Device to access and utilize the 5G network.  A 5G software update from the device manufacturer may be required, which shall not be the responsibility of Maxis;
      2. be located within the 5G network coverage area. A map of the 5G network coverage area can be found at https://www.maxis.com.my/en/about-maxis/5g-network/#5g-map; and
      3. have a 4G LTE enabled SIM. You may check your SIM status by dialing this code *100*8*5# from your Mobile Device.
    2. The 5G service(s) is only available within the 5G network area via use of a 5G capable, supported and enabled Mobile Device. When you are located outside the 5G network coverage area, you will be automatically switched to any of our other available networks.
    1. Maxis does not represent, warrant, undertake and/or guarantee that:
      1. the 5G service(s) will be provided without errors and/or uninterrupted;
      2. your experience of the existing Services which you are subscribing from Maxis on our other available networks will not be impacted in an adverse manner; or
      3. Maxis will and is able to correct or rectify all or any part of the errors, interruption or such adverse impact to the existing Services.
      You understand and acknowledge that the Service(s) offered pursuant to the 5G service(s) may be subject to limitations, delays and other problems inherent in communication facilities and network and/or the third party 5G network, including the internet and Maxis shall not be responsible to you and/or any third party for any limitations, delays, delivery, failures, or other damage or loss resulting from or in connection with such problems.
    2. Without derogating from the disclaimers and limitation of liability under the GTC which are applicable to you, Maxis makes no representation or give any condition, indemnity, warranty, guarantee, whether express or implied, as to whether the Service(s) offered pursuant to the 5G service(s) will operate and be compatible with any Content, Equipment, hardware or software or that it will be compatible with the national 5G wholesale network. You acknowledge and agree that Maxis relies on one or more third party service providers in relation to the 5G service(s) (including its availability and continuity) and as such, to the fullest extent permitted by law, Maxis excludes any liability and shall not be liable to you and/or any third parties whether in contract, tort or otherwise for any loss, damage or liability incurred or sustained by you and/or any third party (including loss of revenue or loss of services or connectivity) caused by or in relation to any delay, failure, breakdown, inability to use or access, interruption or disruption by any of our third party service providers including Maxis’ third party service provider of the national 5G wholesale network or in respect of interruption or adverse impact to existing services subscribed from Maxis arising from your purchase of the 5G service(s).
    3. Notwithstanding anything to the contrary in this SSTC, you acknowledge and agree that:
      1. you have not relied on any representation, warranty, statement or anything else of a similar nature made by Maxis’ third party service provider of the national 5G wholesale network in connection with your decision to use or the manner in which you will make use of the 5G service(s) including where such 5G service(s) is provided to you as part of products or services (or bundled products or services) by Maxis;
      2. you are solely responsible for your decision to use, and the manner in which you will make use of, the 5G service(s) and do so at your own risk (including where the 5G service(s) is used in connection with the preservation of life or property);
      3. you are solely responsible for making your own decision on appropriate alternative redundancy, connectivity and data solutions in the event that the 5G service(s) is unavailable, disrupted or operates with error;
      4. the 5G service(s) will not necessarily operate without error and will not always be available;
      5. Maxis’ third party service provider of the national 5G wholesale network does not owe you any duty of care or similar duty and you release Maxis’ third party service provider of the national 5G wholesale network from any liability arising from your use of the 5G service(s); and
      6. you must not (i) do or omit to do anything that may, directly or indirectly, interfere or tamper with the 5G service(s) or the 5G network provided by Maxis’ third party service provider including by using or connecting any device, equipment, software, tool or other means for such purpose; or (ii) gain or attempt to gain any illegal or unauthorised access to the 5G service(s) or the 5G network, whether directly or otherwise; or (iii) permit or facilitate any third party to do any of the foregoing, or attempt to do any of the foregoing.
    1. We reserve the right at any time at our sole discretion whether with or without notice to you and without being liable to you and/or any third party, to immediately interrupt, bar, suspend or restrict the Plan (including 5G service(s)) for such time as we deem fit, or to immediately withdraw or terminate, discontinue or disconnect the Service(s) in the events which, include but not limited to the following:
      1. any technical failure that occurs in the Service(s) provided through the Network (which includes any network operated by any third party which is connected to Maxis’ network);
      2. the Service(s) pursuant to the 5G services(s), our Network or systems are being upgraded, modified or maintained;
      3. your usage shows excessive usage or places unusual burdens on our Network;
      4. in our determination, your usage of mobile data, voice and SMS is used or originating from outside of the selected region that you have registered with us for more than three (3) consecutive months;
      5. in our determination, the Plan is or may be used by you for unlawful activities or for suspected fraudulent activities;
      6. your usage is not in accordance with the Maxis FUP or contrary to any of the terms and conditions of this SSTC and/or the GTC;
      7. is for commercial/non-personal purposes;
      8. where Matters Beyond Our Reasonable Control prevent us from performing and/or continuing our obligations this SSTC, the GTC and/or the Maxis FUP;
      9. you have relocated or have been relocated to an area outside the 5G network coverage area; and/or
      10. we are required to do so by law, statute, enactment, regulations, code or by any relevant authorities, including the Maxis’ third party service provider of the national 5G wholesale network.
      and where no prior notice is provided, Maxis may, to the extent commercially reasonably practicable, subsequently provide you with notice of such action in any form Maxis deems reasonable or appropriate.
    2. If you change your current rate plan to the Plan, you will not be able to carry forward any promotions/benefits that you are currently enjoying under your existing rate plan to the Plan.
    3. In connection with any comments, suggestions and/or feedback submitted by you to Maxis in respect of any survey relating to the Plan, you agree that Maxis may use all comments, suggestions and feedback collected, in any manner and for any purpose, without restriction or obligation, including but not limited to incorporation or implementation of such comments, suggestions and feedback into Maxis’ product or service, to develop, improve and/or evaluate the Plan. Except for personal data, no comments, suggestions and/or feedback will be deemed as your confidential information.
    1. Subject to our GTC, a principal line holder may at any time terminate the Plan as follows:
      1. by calling our customer care line at 1-800-82-1123 or dial 123 from your mobile;
      2. by walking into any of our Maxis Centres listed on www.maxis.com.my; or
      3. by writing in to customercare@maxis.com.my.
    2. Upon termination of your principal Maxis Postpaid Plan as set out in Clause 7 above, which you used to subscribe to this Plan, this Plan will automatically be terminated and all benefits under this Plan will automatically cease on the termination date.

Appendix - Maxis Postpaid Member 50 & 60 (as per Clause 10 of the SSTC)

Rate Plan Maxis Postpaid Member 50 Maxis Postpaid Member 60

Monthly Commitment Fee

RM 50

 RM 60

Mobile Internet Package Allocation

500GB

 Unlimited

Minutes Allocation for Voice (ON-net & OFF-net)

Unlimited

SMS Allocation (ON-net & OFF-net)

Unlimited

Additional Mobile Internet Options

Data Booster Passes via UMB menu (*100#) or Maxis app or Maxis website (maxis.com.my)
Other Charges
Rate Plan Maxis Postpaid Member 50 Maxis Postpaid Member 60
Video Calls
(ON-net)		 15 sen
Video Call 
(OFF-net)		 40 sen
Calls to 1-300 numbers 0.075 sen/30 secs
Calls to 600 85 9999 (Air Asia) RM1.95/min
13777 (Jab Air Sabah) / 15454 (TNB) / 15999 (Talian NUR & DBKL) 0.075 sen/30 secs
100
(Telekom Malaysia Fault Reporting)		 0.075 sen/30 secs
103
(Directory)		 RM2/call