Terms & Conditions

Service Specific Terms & Conditions – Home Device Offer for Customers Pending Maxis Home Fibre Installation (Interim Maxis 5G Home WiFi) (“SSTC”)

Version 2nd September 2026

    1. Offer: Home Device Offer for Customers Awaiting Maxis Home Fibre Installation While on Interim Maxis 5G Home WiFi plan.
    2. You: Person(s) signing up for this Offer, which comprises (a) Maxis Home Zerolution plan for Home Device; AND (b) Maxis Fibre 500Mbps, or 1Gbps plans but pending installation.
    3. This Offer and your use of the Service(s) under this Offer is subject to:
      1.  the General Terms & Conditions of Service(s) – Maxis Consumer (“GTC”) (at https://www.maxis.com.my/terms-conditions/personal/general/maxis-consumer/ );
      2.  this Service Specific Terms & Conditions – Home Device Offer for Customers Pending Maxis Home Fibre Installation (Interim Maxis 5G Home WiFi) (“SSTC”) (at https://www.maxis.com.my/en/terms-conditions/products-services/home-internet/home-device-offer-pending-fibre-installation/);
      3.  the Service Specific Terms & Conditions – Maxis Home Fibre (“Home Fibre SSTC”) (at https://www.maxis.com.my/en/terms-conditions/products-services/home-internet/maxis-fibre/ );
      4.  the Service Specific Terms & Conditions - Maxis Home WiFi (previously known as Maxis Home 4G WiFi) ("Home WiFi SSTC") (at https://www.maxis.com.my/en/terms-conditions/products-services/home-internet/maxis-home-wifi/);
      5.  the Service Specific Terms & Conditions - Home Zerolution (“Home Zerolution SSTC”) (at https://www.maxis.com.my/en/terms-conditions/devices/home-internet/home-zerolution/ );
      6.  Maxis Fair Usage Policy (at www.maxis.com.my/FUP); and
      7. any other applicable terms and conditions, all at https://www.maxis.com.my/en/terms-conditions/
    4. Capitalised terms herein have the same meaning as defined in the GTC.
    5. Any conflict or inconsistency between this SSTC, Home Fibre SSTC, Home Zerolution SSTC, the GTC and Summary Terms and Conditions ("STC"), shall be construed in the following order of precedence: (a) SSTC; (b) Home Fibre SSTC, Home WiFi SSTC, or Home Zerolution SSTC; (c) GTC; and (d) STC. Notwithstanding the foregoing, this SSTC shall prevail over the Home Fibre SSTC, Home WiFi SSTC, and Home Zerolution SSTC only to the extent of any conflict or inconsistency in relation to the Offer, and the Home Fibre SSTC and Home WiFi SSTC shall continue to govern the applicable Service whereas the Home Zerolution SSTC shall continue to govern the applicable Home Device.
    6. We reserve the right without liability to you, to vary, add to, remove or otherwise amend the terms and conditions of this SSTC, with or without notice to you. Where reasonably practicable, we will give you reasonable advance notice of such variation, addition or amendment in such manner as we consider reasonable and appropriate.  Where prior notice is required under applicable laws, regulations, codes or guidelines, we will provide you with not less than fifteen (15) Working Days' prior written notice, or such other period as may be required or permitted under such applicable laws, regulations, codes or guidelines. Unless otherwise specified in the notice, any variation, addition or amendment will take effect on the date specified in the notice or, where no date is specified, on the date it is published on our official website (“Effective Date”).  You are responsible for checking our official website from time to time for the latest version of this SSTC. Your continued participation in the Offer and/or continued use of the Service and/or plan(s) after the Effective Date shall constitute unconditional acceptance by you of any such variation, addition or amendment, and you shall be bound by the same. If you do not accept such variation, addition or amendment, you may terminate the Service under this Offer by giving us notice within twenty-eight (28) days from the date of the notice of such variation, addition or amendment, or, where no notice is given, from the Effective Date, failing which you are deemed to have accepted the variation, addition or amendment.
    1. To be eligible for the Offer, you must sign up for:
      1. Maxis Home Fibre 500Mbps or 1Gbps plans (“Home Fibre Plan”); AND
      2. Maxis Home Zerolution plan for Home Device (“Home Zerolution Plan”).
    2. The Offer will only be available to you if (a) your installation address for Home Fibre Plan ("Premises") is “fibre ready” with fibre infrastructure and has a termination point; AND (b) Maxis Home Fibre Service is available at the Premises. 
    3. The Maxis Home Fibre Service must be installed following Maxis’ assessment and determination that the Premises are ready for installation of the Maxis Home Fibre Service. You must make, or cause to be made, an appointment for such installation at the Premises within thirty (30) days thereafter. 
    4. You are ineligible for this Offer if: (a) you have any outstanding payments with us, or (b) you are a commercial user and/or bulk subscriber.
    1. This Offer allows you to enjoy the commencement of your Home Zerolution Plan under the Maxis Home WiFi interim plan pending the installation of your Maxis Home Fibre Service (“Interim Period”).   
    2. Upon signing up for the Home Fibre Plan and Home Zerolution Plan under this Offer, you will be provided with an interim Maxis Home WiFi SIM only plan (“Interim 5G Home WiFi Plan”) during the Interim Period. Once the Interim 5G Home WiFi Plan is activated, you can enjoy WiFi connectivity throughout the Interim Period until your Maxis Home Fibre installation is successfully completed.  
    3. During the Interim Period, no routers would be provided under this Offer.
    1. You hereby agree and consent to Maxis installing the Maxis Home Fibre Service, including granting Maxis access to the Premises to carry out the installation work. You further agree that you shall not prevent, obstruct or otherwise cause any delay that may result in the Maxis Home Fibre Service not being successfully installed during the Interim Period. 
    2. Should Maxis Home Fibre installation be unsuccessful solely due to Maxis’ infrastructure or technical limitations, Maxis will waive the Charges, calculated based on the applicable promotional price for the Interim 5G Home WiFi Plan, for up to 1 month.
    3. However, if the installation is unsuccessful due to reasons attributable to you, including but not limited to cancellation of the installation, or refusal to grant access to the Premises or any other act or omission on your part that results in the Maxis Home Fibre Service not being successfully installed, the following shall ensue:
      1.  you will cease to be eligible for the promotional price of the Interim 5G Home WiFi Plan and Home Zerolution Plan; 
      2.  you will be required to pay the difference between the prevailing retail price applicable at the time of subscription and the promotional price for any period during which you have enjoyed the promotional price; 
      3.  any Charges that were previously waived under the Offer will also become payable and may be charged to you; 
      4. you will remain subscribed to the Interim 5G Maxis Home WiFi Plan and will thereafter be charged at the prevailing retail price applicable at the time of subscription.
    4. You shall not during (i) the Interim Period (pending the installation of the Maxis Home Fibre Service); and (ii) the commitment period of your Home Zerolution Plan (signed up under this Offer):
      1.  terminate the Offer;
      2.  terminate the Interim 5G Home WiFi Plan, Home Fibre Plan and/or Home Zerolution Plan signed up under this Offer;
      3.  have the Interim 5G Home WiFi Plan, Home Fibre Plan or Home Zerolution Plan terminated for non-payment of monthly charges / bills or otherwise cause any of them to be terminated by us; or  
      4. change or transfer ownership of your Interim 5G Home WiFi Plan, Home Fibre Plan and/or Home Zerolution Plan to any third party; or
      5. cease to meet any of the eligibility criteria applicable to this Offer at any time. 
    5. If any of the events stated in Clause 17 above occurs, it will be deemed as an early termination by you of (i) this Offer; and (ii) the Services under this Offer (i.e. Interim 5G Home WiFi Plan, Home Fibre Plan and Home Zerolution Plan), in which case the consequences set out in paragraphs 16 (a), (b) and (c) shall ensue, and the following may also apply to you:
      1.  early termination charge in accordance with the Home Zerolution SSTC; and/or
      2.  early termination charge in accordance with the Home Fibre SSTC.
    1. The applicable Charges for the Home Fibre Plan and Interim 5G Home WiFi Plan are as set out in the Appendix below. Charges and rates displayed do not include any applicable taxes.
    2. You are responsible for payment of all Charges associated with the Services.
    3. The first month’s Charges for the Interim 5G Home WiFi Plan, calculated based on the applicable promotional price, will be fully rebated. From the second month onwards, you will be billed at the applicable promotional price for the Interim 5G Home WiFi Plan. 
    4. For the avoidance of doubt, the Charges for your Home Zerolution Plan will apply in accordance with the Home Zerolution SSTC.
    1. A deposit of RM300 is chargeable for non-Malaysians subscribing to the Service(s). Maxis reserves the right, at its sole discretion, to increase or otherwise vary the amount of the deposit from time to time.
    2. You may receive a bill for each Service subscribed to under this Offer. Non-payment of any bill may result in suspension or barring of all or any part of the Service until all outstanding amounts are fully paid.
    1. To discontinue the Service(s) under this Offer, you must:
      1. call our customer care line at 1-800-82-1123 or dial 123 from your mobile phone;
      2. visit one of our Maxis Centres listed at www.maxis.com.my; or
      3. write to customercare@maxis.com.my
    2. Maxis reserves the right to terminate the Service(s) in the event that you suspend or cause to be suspended any of the Service(s) under this Offer for any period exceeding three (3) consecutive months or three (3) months in aggregate.
  • Home Fibre Plan Interim 5G Home WiFi Plan Promo Price
    Maxis Home Fibre 500Mbps Maxis 5G Home WiFi 139
    (SIM only plan)    		 RM139/month
    Maxis Home Fibre 1Gbps Maxis 5G Plus Home WiFi 159
    (SIM only plan)    		 RM159/month