Terms & Conditions

Service Specific Terms & Conditions (“SSTC”) – Maxis Yearly Upgrade Program

Version 13 November 2025

Service Specific Terms & Conditions (“SSTC”) – Maxis Yearly Upgrade Program

    1. The Program: The Maxis Yearly Upgrade Program ("Program") allows eligible Maxis Postpaid customers to upgrade their Eligible Contracted Mobile Device to any Participating Contracted Mobile Device(s) (“hereafter defined”), twelve (12) months before their current device contract expires, subject to the terms and conditions outlined herein.
    2. The Program and use of the Service(s) is subject to the General Terms & Conditions (“GTC”) at https://www.maxis.com.my/en/terms-conditions/personal/general/maxis-consumer/, this Service Specific Terms & Conditions (“SSTC”) – Maxis Zerolution Yearly Upgrade (“SSTC”), Summary Terms and Conditions (“STC”), Maxis Fair Usage Policy (“FUP”) at www.maxis.com.my/FUP and any other applicable terms and conditions, all available at www.maxis.com.my/terms-conditions/personal/.
    3. Capitalised terms herein have the same meaning as defined in the GTC.
    4. Any conflict or inconsistency between this SSTC, the GTC and STC, shall be construed in the following order of precedence: (a) SSTC; (b) GTC; and (c) STC.
    5. You: Person(s) who sign(s) up for any of the Participating Maxis Plan(s) with a Participating Contracted Mobile Device(s) on a Participating Device Contract (where applicable) under this Program.
    6. Participating Maxis Plan(s):
      1. Maxis Postpaid Plan 139, 169 or 199, which applicable terms and conditions are at https://www.maxis.com.my/en/terms-conditions/products-services/mobile/postpaid-plan/; or
      2. Maxis Unlimited Postpaid 139, 169 or 199, which applicable terms and conditions are at https://www.maxis.com.my/en/terms-conditions/products-services/mobile/maxis-unlimited-postpaid-fibre-plan/ or https://www.maxis.com.my/en/terms-conditions/products-services/mobile/maxis-unlimited-postpaid-and-home-wifi/ (whichever is applicable) respectively.
    7. Participating Device Contract: Maxis Zerolution Contract for Devices, which applicable terms and conditions are at https://www.maxis.com.my/en/terms-conditions/devices/contract/zerolution/.
    8. Participating Contracted Mobile Device(s): iPhone 17 series (iPhone 17, iPhone 17 Pro, iPhone 17 Pro Max, and excluding iPhone Air);
    9. Eligible Contracted Mobile Device(s):
      1. iPhone 16 series: iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max (if purchased before 12th September 2025); or
      2. iPhone 15 series: iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max (if purchased before 29th September 2024).
    10. We reserve the rights without liability, to revise this SSTC, the GTC, the Program and our pricing at our sole discretion. Where reasonably practicable, we will give you reasonable advance notice of such changes and all previous versions of our user guides or leaflets will be superseded. You accept that you are responsible for regularly reviewing information on the plan(s) and Service(s) at www.maxis.com.my/terms-conditions/, including changes to the Agreement. Your continued use of the Service(s), and/or plan(s) (after the Effective Date of any revision/change to the terms and conditions of the Agreement, Services, and/or plan(s)) shall constitute unconditional acceptance by you of such revisions/changes and you shall be bound by the same. If you do not accept such revisions/changes, you will terminate the plan(s) and/or the use of the Services by giving us written notice within fifteen (15) Working Days from the Effective Date, failing which you are deemed to have accepted the changes.
    11. All charges and prices stated are exclusive of all applicable taxes. Any applicable taxes shall be charged and added to the bills issued to you.
    1. You must be a new or existing customer of Maxis who:
      1. is at least 18 years of age;
      2. is subscribed to any of the Maxis Postpaid Plan(s); and
      3. has purchased any of the Eligible Contracted Mobile Device(s) under any of the Device Contract(s).
    2. You are ineligible to participate in the Program if:
      1. you have any outstanding payments with us; and/or
      2. you are a commercial user and/or bulk subscriber.
    3. Notwithstanding the above, your eligibility to redeem the Program is subject to our absolute discretion.
    1. To enjoy this Program, you are required to:
      1. trade in your Eligible Contracted Mobile Device to any of the latest Participating Contracted Mobile Device(s) in accordance with Clause 16 below after:
        1. twelve (12) months from the date of purchase of your Eligible Contracted Mobile Device for subscription of Maxis Zerolution 24M; or
        2. twenty-four (24) months from the date of purchase of your Eligible Contracted Mobile Device for subscription of Maxis Zerolution 36M;
      2. upgrade to any of the Participating Maxis Plan(s); and
      3. purchase a new Participating Contracted Mobile Device on any Participating Device Contract
      in a single transaction within the day to ensure you will enjoy the Program at no additional charge.
    2. The Eligible Contracted Mobile Device will be inspected by Maxis to ensure it complies with the required conditions. The final determination of the device's condition rests solely with Maxis. Failure to meet any of the criteria below will result in the rejection of the return and you may incur additional charges to enjoy the Program. The Eligible Contracted Mobile Device must:
      1. be fully functional and operational, with all hardware and software features intact;
      2. be free from any deep scratches, cracks, dents, or other significant physical defects on its screen or casing;
      3. not have altered, jailbroken, or otherwise been modified or tampered with in any manner; and
      4. show no indication of liquid ingress, water damage, or corrosion.
    1. You are responsible for payment of all Charges associated with Participating Maxis Plan and Participating Device Contract related to your latest Participating Contracted Mobile Device. Charges exclude applicable taxes.
    1. Under your new Participating Device Contract, you shall NOT:
      1. terminate or suspend the Participating Maxis Plan which you have registered;
      2. downgrade the Participating Maxis Plan;
      3. change or transfer ownership of the Participating Contracted Mobile Device which you have purchased to another person; and/or
      4. change or transfer ownership of the registered Participating Maxis Plan to another person.
    2. If any of the events in Clause 18 above occur, you will no longer be entitled to the Program.
    1. The Program is not redeemable and not refundable/exchangeable for cash.
    2. We are entitled at our discretion without liability, from time to time, to vary, add to, remove or otherwise amend these terms and conditions or any part thereof and/or withdraw or cancel this Program without any prior notice. Where reasonably practicable, we will give you reasonable advance notice of such changes and all previous versions of our user guides or leaflets will be superseded.
    3. This Program is not valid in conjunction with other on-going offers, discounts, net-price products, rebates or privileges, unless otherwise allowed by Maxis.
    4. Our decisions in any matter in relation to this Program shall be final and conclusive and any request for appeal or review will not be entertained.
    5. Maxis reserves the right to forfeit the Program if our attempt to fulfil the Program fails for any reason whatsoever.
    6. Maxis’ decision on the selection of participants who are eligible and entitled to the Program shall be final and conclusive and Maxis shall entertain no correspondence, complaint, or appeal at any time during or after the Program Period.
    7. Maxis shall not be liable to the participants or any other party for any loss or damage of whatsoever nature suffered by a participant or such other party as a result of participation or non-participation in the Program or as a result of any act or omission on Maxis’ part.
    8. The terms and conditions stated herein shall be governed by the Laws of Malaysia and subject to the exclusive jurisdiction of the courts of Malaysia.