Terms & Conditions

Service Specific Terms & Conditions ("SSTC") - Maxis Unlimited Postpaid and Home WiFi (Previously known as Maxis Unlimited Postpaid and Home 4G WiFi)

Version [14th December 2023]

    1. The Plan: Maxis Unlimited Postpaid and Maxis Home WiFi – Under the Plan, you will enjoy unlimited mobile internet data on your subscribed *Maxis Postpaid plan when you successfully signed up to both Maxis Postpaid and **Maxis Home WiFi (previously known as Maxis Home 4G WiFi).
      (*The applicable Maxis Postpaid plans under the Plan are (a) Maxis Postpaid 79, 109, 139, 169 and 199; and (b) Maxis Postpaid 98, 108, 128, 158, 188, 248 and 368.)
      **The applicable Maxis Home WiFi plans under the Plan are Maxis Home WiFi 68, Maxis Home WiFi 138 (previously known as Maxis Home 4G WiFi 138) and Maxis Home WiFi 158.)
    2. You: Person signing up for the Plan.
    3. If you move and/or change any of your current Service(s)’ rate plan to the Plan, you will not be able to carry forward any promotions/benefits that you are currently enjoying under your existing rate plan to the Plan you subscribed to.
    4. The Plan and use of the Service(s) under the Plan is subject to the General Terms & Conditions (“GTC”) at https://www.maxis.com.my/terms-conditions/personal/general/maxis-consumer/, this Service Specific Terms & Conditions (“SSTC”), Maxis Fair Usage Policy and any other applicable terms and conditions, all at www.maxis.com.my/terms-conditions/personal.
    5. Capitalised terms herein have the same meaning as defined in the GTC.
    6. Any conflict or inconsistency between this SSTC, the GTC and Summary Terms and Conditions (“STC”), shall be construed in the following order of precedence: (a) SSTC; (b) GTC; and (c) STC.
    7. Please note that the Service(s) under the Plan are further subject to the following:
      1. For Maxis Postpaid 98, 128, 158, 188, 248 and 368: SSTC – Maxis Postpaid (Pre-15th  August 2023) (https://www.maxis.com.my/terms-conditions/personal/postpaid/maxis-postpaid/);
      2. Maxis Postpaid 79, 109, 139, 169 and 199: SSTC – Maxis Postpaid (https://www.maxis.com.my/terms-conditions/personal/postpaid/maxis-postpaid-plan/); and
      3. For Maxis Home WiFi: SSTC – Maxis Home WiFi (https://www.maxis.com.my/en/terms-conditions/products-services/home-internet/maxis-home-wifi/).
      For clarity, any conflict or inconsistency between this SSTC, SSTC – Maxis Postpaid (Pre-15th August 2023), SSTC – Maxis Postpaid and SSTC – Maxis Home WiFi, this SSTC shall take precedence.
    8. We reserve the rights without liability, to revise this SSTC, the Plan and our pricing. Where reasonably practicable, we will give you reasonable advance notice of such changes and all previous versions of our user guides or leaflets will be superseded. You accept you are responsible for regularly reviewing information on the Plan and Service(s) under the Plan at https://www.maxis.com.my/terms-conditions/personal/, including changes to the Agreement. Your continued use of the Service(s) and/or Plan (after the Effective Date of any revision/change to the terms and conditions of Services and/or the Plan) shall constitute unconditional acceptance by you of such revisions/changes and you shall be bound by the same. If you do not accept such revisions/changes, you will terminate the Plan and/or the use of the Services under the Plan by giving us notice within 28 days from the Effective Date failing which you are assumed to have accepted the changes.
    1. You are not eligible for the Plan if you have any outstanding payments with us.
    2. The Plan is not applicable to you if you are a commercial user and/or bulk subscriber.
    3. Notwithstanding the above, Maxis reserves the right to change the eligibility criteria for the Plan from time to time.
    1. The Plan's structure is published on our official website at https://www.maxis.com.my/family/maxis-unlimited-postpaid-home-4g-wifi/, as updated by us from time to time.
    2. The applicable Charges and rate table guide for the Plan is as set out on our official website at https://www.maxis.com.my/family/maxis-unlimited-postpaid-home-4g-wifi/. Charges and rates displayed do not include any applicable taxes.
    3. You are responsible for payment of all Charges associated with the Plan.
    1. A deposit is chargeable to non-Malaysians subscribing to the Maxis Postpaid and Maxis Home WiFi plans, as provided in the SSTC – Maxis Postpaid (Pre-15th August 2023), SSTC – Maxis Postpaid and SSTC – Maxis Home WiFi (as applicable).
    2. Non-payment for any one of the Services under the Plan may result in suspension or barring of all the Services under the Plan until the outstanding amount is paid.
    1. We reserve the rights at any time, without being liable to you or any third party, to interrupt, bar, suspend, restrict the Service(s) under the Plan (including downgrade your Maxis Postpaid plan) for such time as we see fit or terminate, discontinue or disconnect the Plan or the Service(s) under the Plan if your usage:
      1. shows excessive usage or placing unusual burdens on our Network;
      2. is for unlawful activities or for suspected fraudulent activities;
      3. is not in accordance with the Maxis Fair Usage Policy at https://www.maxis.com.my/terms-conditions/personal/general/maxis-fair-usage-policy/; or
      4. is for commercial/non-personal purposes.
    1. For data allocated with the Plan, you acknowledge and accept:
      1. for Maxis Unlimited Postpaid, if the combined mobile data usage of your principal line and your shared lines exceed 500GB in a month, Maxis may at its absolute discretion limit the quality of video streaming and/or browsing speed;
      2. for Maxis Home WiFi plans, the mobile internet data allocation to the respective plans is specified in the Appendix;
      3. for Maxis Home WiFi 158, if the mobile internet data usage exceeds 500GB in a month, Maxis may at its absolute discretion limit the quality of the video streaming and/or browsing speed;
      4. for Maxis Home WiFi 138, if the mobile internet data usage exceeds 300GB in a month, Maxis may at its absolute discretion limit the quality of the video streaming and/or browsing speed;
      5. for Maxis Home WiFi 68, once your allocated mobile internet data finishes, the speed will be managed to a lower speed until your next billing cycle. To continue enjoying the Maxis Home WiFi 68 services under the Plan at regular speeds, you may purchase one-time passes (non-recurring). Such passes are available through your Maxis app accessible through your Mobile Device or Maxis Care Portal (maxis.com.my);
      6. the mobile internet package allocated within the Plan is exclusively for domestic usage only;
      7. you can opt for upgrades or downgrades of your Maxis Postpaid plan at any Maxis Service Centre or Maxis Exclusive Partners (MEP) or our call 123 from mobile; and
      8. if you upgrade or downgrade to another Maxis Postpaid plan, your monthly commitment fee will be pro-rated against your billing cycle date.
    1. The Charges and/or rates outlined in the Plan structure do not account for usages while on an overseas roaming network. For overseas roaming, the prevailing data roaming charges are available at https://www.maxis.com.my/lifestyle/roaming-idd/international-roaming/. Charges displayed do not include any applicable taxes.
    1. You will only be able to enjoy the benefits of the Plan after the successful activation and installation of the Service(s) for your subscribed (a) Maxis Postpaid plan; and (b) Maxis Home WiFi under the Plan. For clarity:
      1. if for any reason, your subscribed Maxis Postpaid plan and/or Maxis Home WiFi under the Plan fails to be activated or installed, your registration for the Plan will be deemed unsuccessful; and
      2. if only either of your subscribed Maxis Postpaid plan or Maxis Home  WiFi plan is successfully activated or installed, then only such plan will be deemed to have been registered. However, your registration for the Plan will be deemed unsuccessful.
    2. Upon successful registration for the Plan, both your registered Maxis Postpaid plan and Maxis Home WiFi plan must be kept active and cannot be suspended for whatsoever reason to enable you to continue to enjoy the benefit(s) of the Plan.
    1. Subject to our GTC and this SSTC, a principal line holder may at any time terminate the Plan as follows:
      1. by calling our customer care line at 1-800-82-1123 or dial 123 from your mobile;
      2. by walking into our Maxis Centres listed on www.maxis.com.my; or
      3. by writing in to customercare@maxis.com.my.
    2. Upgrade or downgrade of the Maxis Postpaid plan under the Plan is allowed.
    3. Maxis shall have the right to immediately terminate the Plan if:
      1. you terminate either or both your Maxis Postpaid plan and/or Maxis Home WiFi plan under this Plan; or
      2. if you transfer your Maxis Postpaid line or Maxis Home WiFi line under the Plan to another account holder;
      3. after signing up to this Plan, you fail to make any payment for any Service(s) due to Maxis within 30 days of the statement due date.
    4. Upon termination of the Plan as per Clause 24 above, all the benefit(s) under the Plan will automatically cease to be applicable to you. For the avoidance of doubt:
      1. if you have signed up for the Maxis Home 4G WiFi Device Contract Offer (“Device Contract Offer”), upon the termination of the Plan or the Maxis Home  WiFi plan, the Device Contract Offer will be terminated as well as per the SSTC for Maxis Home 4G WiFi Device Contract (available at https://www.maxis.com.my/terms-conditions/personal/broadband/maxis-home-4g-wifi-device-contract/and you may be liable for early termination charges, if applicable; and
      2. if only one of the Services under the Plan is terminated, the other remaining Services will continue as normal but without the benefit(s) of the Plan.
    5. For any planned interruption of Service(s) under the Plan, adequate notice will be provided via a valid mobile number and/or any other mode of communication as we may deem appropriate.
    1. Upon your subscription to the Plan, you are eligible to enter into selected device contracts with us, which are subject to the respective device contract terms and conditions including device warranty (if any). Subscription to the Plan does not affect your existing device contracts with us (if any).
    1. For Maxis Postpaid 98, 108, 128, 158, 188, 248 and 368:
      Data, Voice and SMS Allocation Mobile Internet Data Allocation
    Rate Plan Maxis Unlimited Postpaid 98 Maxis Unlimited Postpaid 108 Maxis Unlimited Postpaid 128 Maxis Unlimited Postpaid 158 Maxis Unlimited Postpaid 188 Maxis Unlimited Postpaid 248 Maxis Unlimited Postpaid 368 Maxis Home WiFi 68 Maxis Home WiFi 138 Maxis Home WiFi 158
    Monthly Fee RM 98 RM 108 RM 128 RM 158 RM 188 RM 248 RM 368 RM 68 RM 138 RM 158
    Mobile Internet Data Allocation Unlimited
    Sharable*
    80GB Unlimited
    Additional Mobile Internet Options N/A Data Booster Passes via Maxis app or Maxis Care Portal (maxis.com.my) N/A
    Share Mobile Internet Package Allocation

    Yes*

    (Requires purchase of Maxis Postpaid Share 48)

    N/A N/A


    *“Sharable” means the principal plan holder is able to share the mobile internet data allocation of the principal plan with the supplementary plan user when the principal plan holder has signed up for Maxis Postpaid Share.

    1. For Maxis Postpaid 79, 109, 139, 169 and 199:
      Data, Voice and SMS Allocation Mobile Internet Data Allocation
    Rate Plan Maxis Unlimited Postpaid 79 Maxis Unlimited Postpaid 109 Maxis Unlimited Postpaid 139 Maxis Unlimited Postpaid 169 Maxis Unlimited Postpaid 199 Maxis Home WiFi 68 Maxis Home WiFi 138 Maxis Home WiFi 158
    Monthly Fee RM 79 RM 109 RM 139 RM 169 RM 199 RM 68 RM 138 RM 158
    Mobile Internet Data Allocation Unlimited
    Sharable*
    80GB Unlimited
    Additional Mobile Internet Options N/A Data Booster Passes via Maxis app or Maxis Care Portal (maxis.com.my) N/A
    Share Mobile Internet Package Allocation Yes*
    (Requires purchase of Maxis Postpaid Share 48)
    N/A N/A


    *“Sharable” means the principal plan holder is able to share the mobile internet data allocation of the principal plan with the supplementary plan user when the principal plan holder has signed up for Maxis Postpaid Share.