Terms & Conditions

Service Specific Terms & Conditions– Complimentary sooka for Postpaid (“SSTC”)

Version: 30th September 2026

    1. Campaign: Complimentary sooka for Postpaid Campaign (“Campaign”).
    2. You: Person(s) who sign(s) up for any of the Participating Maxis Plan(s) under this Campaign.
    3. Participating Plan(s): Please refer to Appendix 1 for the postpaid plans eligible to sign up for the Offer (“Participating Postpaid Plan”).
    4. Offer: Please refer to Appendix 2 for Offers available for each Participating Postpaid Plan (“Offer”).
    5. Campaign Period: Effective from 30th September 2026 to 4th January 2027 (both dates inclusive) or such other period as may be determined by Maxis.
    6. This Campaign and the use of the Service(s) are subject to the General Terms & Conditions (“GTC”) at https://www.maxis.com.my/en/terms-conditions/general/maxis-consumer/, this Service Specific Terms & Conditions – Maxis Postpaid sooka premium Complimentary on Us Campaign (“SSTC”), the Service Specific Terms & Conditions of the Participating Plan(s) (links of which are set out in Appendix 1) (“Participating Plan SSTC”), the Service Specific Terms & Conditions – Maxis TV at https://www.maxis.com.my/en/terms-conditions/products-services/entertainment/maxis-tv/ (“TV SSTC”), the Maxis Fair Usage Policy (“FUP”) at https://www.maxis.com.my/en/terms-conditions/general/maxis-fair-usage-policy/ and any other applicable terms and conditions, all available at https://www.maxis.com.my/en/terms-conditions/.
    7. Capitalised terms herein have the same meaning as defined in the GTC.
    8. In the event of any conflict or inconsistency between:
      1. this SSTC, the GTC and the Summary Terms and Conditions (“STC”), the following descending order of precedence shall apply: (a) SSTC; (b) GTC; and (c) STC;
      2. this SSTC, the Participating Plan SSTC, and the TV SSTC, this SSTC shall prevail only in respect of the Campaign and the Offer.
    9. We reserve the right without liability and at our sole discretion, to amend, vary or revise the terms and conditions of this SSTC, the GTC, the Campaign and our pricing at any time, with or without notice (“Changes”). We will, to the extent commercially reasonable and practicable and as required under applicable laws and regulations, provide you with prior notice of any Changes. Unless otherwise specified in the notice, the Changes will take effect on the date specified in the notice or, where no date is specified, on the date it is published on our official website (“Effective Date”). You accept that you are responsible for regularly reviewing information on the Campaign, our plan(s) and Service(s) at https://www.maxis.com.my/en/terms-conditions/, including any Changes to the Agreement. Your continued participation in the Campaign and the use of the Service(s) and/or plan(s) after the Effective Date shall constitute unconditional acceptance by you of such Changes and you shall be bound by the Changes. If you do not accept any Changes, you may terminate the Offer by giving us written notice within twenty-eight (28) days from the Effective Date, failing which you are deemed to have accepted the Changes.
    1. In order to be eligible to participate in the Campaign, you must be:
      1. an existing principal line holder who subscribed to any Participating Postpaid Plan(s), or change your rate plan to any Participating Postpaid Plan(s); or
      2. a new principal line holder who subscribes to any Participating Postpaid Plan(s); and
      3. of at least 18 years old.
    2. You are ineligible to participate in the Campaign if:
      1. you have any outstanding payments with us; and/or 
      2. you are a commercial user and/or bulk subscriber.
    3. Notwithstanding the above, your eligibility for the Offer is subject to Maxis’ absolute discretion, and Maxis reserves the right to change the eligibility criteria for this Offer from time to time.
    1. To enjoy the Offer, you must subscribe to any of the Participating Postpaid Plan(s) during the Campaign Period.  The Offer available depends on the Participating Postpaid Plan(s) that you subscribed to, the details of which are set out in Appendix 2. 
    2. You may only sign up for up to one (1) Offer for each Participating Postpaid Plan(s).  
    3. You must create a new account with sooka in order to enjoy the Offer.  
    1. Subject to the fulfilment of the term and conditions of this SSTC and successful registration of any of the Participating Postpaid Plan(s), the customers who sign up for the Offer during the Campaign Period may enjoy free access to sooka service (Premium or Sports and Entertainment (Mobile), depending on the Participating Postpaid Plan(s)) until 4th January 2027.  Upon signing up for the Offer and successfully activating sooka service, the sooka subscription will commence for a period of thirty (30) days.  The sooka subscription will automatically renew for successive thirty (30) days periods on each applicable renewal date unless cancelled by the customer prior to the applicable renewal date. Any renewal of the sooka subscription during the Campaign Period will be free of charge. 
    2. From 5th January 2027 onwards, the renewal of the sooka subscription will be charged at RM25 per 30-day period for sooka Premium and RM15 per 30-day period for sooka Sports and Entertainment (Mobile), unless the relevant sooka subscription is cancelled prior to the renewal date. The relevant sooka subscription will continue to automatically renew for successive thirty (30)-day periods unless cancelled by the customer prior to the applicable renewal date. 
    3. The availability and use of sooka service are subject to sooka’s service availability, terms of use and applicable service requirements. Maxis does not represent or warrant that sooka service will be continuously available, and shall not be responsible for any interruption, suspension, modification or discontinuation of any sooka service by sooka, or for any technical failure or malfunction affecting such sooka service, to the extent caused by sooka or Matters beyond Our Reasonable Control.  
    4. You will be able to check your Offer subscription or unsubscribe from Maxis Lifestyle page at https://lifestyle.maxis.com.my/en/entertainment.
    1. You are responsible for payment of all Charges associated with this Campaign and the Participating Postpaid Plan(s) you signed up for during and after the Campaign Period, together with any applicable taxes. The Charges displayed are exclusive of any applicable taxes.
    1. During the Campaign Period, You shall NOT:
      1. terminate or suspend the Participating Postpaid Plan(s) for which you have signed up for the Offer, or have the same terminated by us; 
      2. cause your postpaid plan account terminated for non-payment of monthly Bills; or
      3. change or transfer ownership of the Participating Postpaid Plan(s) for which you have signed up for the Offer, to another person.
    2. If any of the events in Clause 21 above occurs, you will no longer be entitled to the Offer and the sooka subscription will be charged at the prevailing price applicable at the next renewal date.
    1. The Offer is non-redeemable, non-refundable, and non-exchangeable for cash, credit, or in kind.
    2. Maxis reserves the right to forfeit, withdraw or cancel the Offer if our attempt to fulfil the Offer to you fails for any reason whatsoever.
    3. Maxis’ decision on who are eligible and entitled to the Offer shall be final and conclusive and Maxis shall entertain no correspondence, complaint, or appeal at any time during or after the Campaign Period.
    4. Without derogating from any of the provisions relating to the disclaimer and limitation of liability and to the extent permitted by law, Maxis shall not be liable to you or any other party for any loss or damage of whatsoever nature suffered by you or such other party as a result of participation or non-participation in the Campaign.
    5. This Offer is not valid with any other ongoing promotion. The Offer cannot be stacked, combined and/or accumulated unless stated otherwise.
    6. Maxis is not responsible for any content streamed, broadcasted and/or published in sooka or for any activity carried out on or through sooka service.

Appendix 1: Participating Postpaid Plans and Terms

Appendix 2: Offers

Offer PLAN TYPE PLAN NAME

Offer 1: Complimentary sooka Premium

Maxis Postpaid

 139, 169, 199
Maxis Unlimited Postpaid 69, - 79, 89, 99, 109, 139, 169, 199

Offer 2: Complimentary sooka Sports and Entertainment (Mobile)

Maxis Postpaid

 89, 109
Maxis Postpaid (East Coast and East Malaysia) 69, - 79, 99
Hotlink Postpaid 50, 75