Terms & Conditions

Service Specific Terms & Conditions (“SSTC”) – Public IP (Dynamic)

Version [2nd February 2023]

    1. The Service: Public IP (Dynamic).
    2. You: Person(s) signing up for the Service.
    3. The use of the Service is subject to the General Terms & Conditions ("GTC"), this Service Specific Terms & Conditions ("SSTC"), Maxis Fair Usage Policy and any other applicable terms and conditions, all at www.maxis.com.my/FUP and www.maxis.com.my/tnc/personal.
    4. Capitalised terms herein have the same meaning as defined in the GTC.
    5. Any conflict or inconsistency between this SSTC, the GTC and Summary Terms and Conditions ("STC"), shall be construed in the following order of precedence: (a) SSTC; (b) GTC; and (c) STC.
    6. We reserve the rights without liability, to revise this SSTC, Service and our pricing. Where reasonably practicable, we will give you reasonable advance notice of such changes and all previous versions of our user guides or leaflets will be superseded. You accept you are responsible for regularly reviewing information on the Service at www.maxis.com.my/tnc/personal), including changes to the Agreement. Your continued use of the Service (after the Effective Date of any revision/change to the terms and conditions of Agreement and Service shall constitute unconditional acceptance by you of such revisions/changes and you shall be bound by the same. If you do not accept such revisions/changes, you are entitled to terminate the Service and/or the use of the Service by giving us notice within 28 days from the Effective Date failing which you are assumed to have accepted the changes.
    1. You must be a new or an existing Maxis Fibre plan customer or Maxis Family plan   customer.
    2. You are ineligible for the Service if you have any outstanding payments with us.
    3. The Service is not applicable to you if you are a commercial user and/or bulk subscriber.
    4. Notwithstanding the above, Maxis reserves the right to change the eligibility criteria for the Service from time to time.
    1. You will be charged a monthly service subscription fee of RM10 as long as the Service is active.
    2. We reserve the rights to amend the rates at any time. Any amendments in relation to the Charges will be effective from the date it is published on our website or such other dates as may be stated by us. Charges displayed do not include all applicable taxes and GST.
    1. You may at any time subscribe or & unsubscribe to the Service by calling our Call Centre at 123. 
    1. We reserve the rights at any time, without being liable to you or any third party, to interrupt, bar, suspend, restrict the Service(s) for such time as we see fit or terminate, discontinue or disconnect the Service(s) if your usage:
      1. Shows excessive usage or placing unusual burdens on our Network;
      2. Is for unlawful activities or for suspected fraudulent activities;
      3. is not in accordance with the Agreement and/or this SSTC; or
      4. Is for commercial/non-personal purposes.