Terms & Conditions

Service Specific Terms & Conditions ("SSTC") - Maxis Online Exclusive Offer for the Next Galaxy

Version [12 July 2023]

    1. The Campaign: Maxis Online Exclusive Offer for the Next Galaxy Campaign
    2. You: Person(s) who participates in the Campaign and are eligible for the Benefit subject to the terms and conditions herein.
    3. Benefit: RM100 Touch ‘n Go eWallet credit.
    4. ROI Period: Refers to “Registration of Interest Period” and means the period of which you may register your interest for the Next Galaxy device commencing on 12 July 2023 until 25 July 2023 (both dates inclusive).
    5. Campaign Period: Effective from 12 July 2023 until 17 August 2023 (both dates inclusive).
    6. The Campaign and use of the Service(s) is subject to the General Terms & Conditions (“GTC”) at https://www.maxis.com.my/en/terms-conditions/personal/general/maxis-consumer/, this Service Specific Terms & Conditions – Maxis Online Exclusive Offer for Next Galaxy (“SSTC”), Summary Terms and Conditions (“STC”), Maxis Fair Usage Policy (“FUP”) at www.maxis.com.my/FUP and any other applicable terms and conditions, all available at https://www.maxis.com.my/terms-conditions/personal.
    7. Capitalised terms herein have the same meaning as defined in the GTC.
    8. Any conflict or inconsistency between this SSTC, the GTC and STC, shall be construed in the following order of precedence: (a) SSTC; (b) GTC; and (c) STC.
    9. We reserve the rights without liability, to revise this SSTC, the GTC, Campaign and our pricing at our sole discretion. Where reasonably practicable, we will give you reasonable advance notice of such changes and all previous versions of our user guides or leaflets will be superseded. You accept that you are responsible for regularly reviewing information on the plan(s) and Service(s) at https://www.maxis.com.my/terms-conditions/, including changes to the Agreement. Your continued use of the Service(s), and/or plan(s) (after the Effective Date of any revision/change to the terms and conditions of the Agreement, Services, and/or plan(s)) shall constitute unconditional acceptance by you of such revisions/changes and you shall be bound by the same. If you do not accept such revisions/changes, you will terminate the plan(s) and/or the use of the Services by giving us written notice within twenty (28) days from the Effective Date, failing which you are deemed to have accepted the changes.
    1. In order to be eligible for the Benefit, you must be a new or existing customer of Maxis who:
      1. is at least 18 years of age;
      2. has registered your interest on the Next Galaxy device in Maxis’ website at https://www.maxis.com.my/en/devices/samsung-galaxy/coming-soon/ during the ROI Period; and
      3. ports-in to Maxis and/or signs up for new Maxis Postpaid plan(s) and any of the following contracts with the Next Galaxy device(s) during the Campaign Period:
        1. Maxis Device Contract ; or
        2. Maxis Zerolution.
    2. You accept and agree to be bound by the terms and conditions of the relevant Maxis Postpaid plan(s) accessible at https://www.maxis.com.my/en/terms-conditions/products-services/mobile/postpaid/ and the relevant contract(s) which you signed up for. In this regard:-
      1. If you sign up for Maxis Device Contract, you accept and agree to its terms and conditions at https://www.maxis.com.my/en/terms-conditions/personal/devices/contract/device-contract/; or
      2. If you sign up for Maxis Zerolution, you accept and agree to its terms and conditions at https://www.maxis.com.my/en/terms-conditions/devices/contract/zerolution/.
    3. You are ineligible for the Campaign if you have any outstanding payments with us.
    4. The Campaign is inapplicable to you if you are a commercial user and/or bulk subscriber.
    5. Notwithstanding the above, your eligibility to participate in the Campaign and the giving out of the Benefit are subject to our absolute discretion.
    1. You understand and agree that registration of your interest over the Next Galaxy device(s) at Maxis’ website accessible at https://www.maxis.com.my/en/devices/samsung-galaxy/coming-soon/ and submission of the ROI form to Maxis DO NOT constitute a booking or reservation of the Next Galaxy device(s). You are required to pre-book and purchase the Next Galaxy device(s) with Maxis during the Campaign Period in accordance with Clause 10(c) above.
    2. You understand and agree that you are solely responsible to pre-book, place order and make purchase of the Next Galaxy device(s) with Maxis during the Campaign Period, and Maxis is not and shall not be responsible to ensure that you do the same.
    1. You are responsible for payment of all Charges associated with Maxis Postpaid plan(s) and contract(s) both during and after the Campaign Period. Charges exclude applicable taxes.
    1. Subject to the fulfilment of the terms and conditions of this Campaign and upon successful registration of your Maxis Postpaid plan(s) and contract(s) specified in Clause 10 and Clause 11 above with the Next Galaxy device, you will enjoy the Benefit which will be given to you in accordance with the terms below:
      1. Benefit will be given on a “first come first serve” basis to the first 200 eligible participants who fulfil all the conditions stated in Clause 10 and Clause 11 above;
      2. In respect of the Benefit:
        1. You are required to install Touch ‘n Go app and register for Touch ‘n Go e-Wallet with your mobile phone number used to register and sign up for the Maxis Postpaid plan(s) and contract(s) under this Campaign (“Registered Mobile Number”) in order to receive the Touch ‘n Go e-Wallet credit.
        2. Maxis will credit the Benefit into the relevant recipients’ Touch ‘n Go e-Wallet account by 25th August 2023. Recipients of the Benefit will be able to verify Maxis’ fulfilment of the Benefit by checking his/her e-Wallet balance and/or transaction history in his/her Touch ‘n Go account
        3. In the event Maxis’ attempt to fulfil the Benefit on 25th August 2023 is unsuccessful, Maxis will send a SMS to the recipient’s Registered Mobile Number notifying the same and re-attempt crediting the Benefit twice on a weekly basis (i.e., by 1st September 2023 and 8th September 2023 respectively).
      3. In the event all three (3) attempts made by Maxis to credit the Touch ‘n Go Benefit (as described in Clause 18(b)(ii) and Clause 18(b)(iii) above) are unsuccessful, it shall constitute, and be deemed as, a waiver on the part of the relevant recipient(s) to receive the Touch ‘n Go Benefit and the relevant recipient (s) shall relinquish all of his/her rights and entitlement in relation to the same. In this regard, Maxis shall be entitled to forfeit the Touch ‘n Go Benefit and Maxis shall not be liable or responsible for any claims or whatsoever in relation to and/or arising from the Touch ‘n Go Benefit.
    1. During the Campaign Period, you shall NOT:
      1. terminate or suspend the relevant Maxis Postpaid plan(s) and contract(s) which you have registered;
      2. fail to activate the relevant Maxis Postpaid plan(s) and contract(s) which you have registered;
      3. change or transfer ownership of the Next Galaxy device(s) which you have purchased to another person; and
      4. change or transfer ownership of the registered Maxis Postpaid plan(s) and contract(s) to another person.
    2. If any of the events in Clause 19 above occur, you will no longer be entitled to the Benefit.
    1. Maxis reserves the right to forfeit the Benefit if our attempt to fulfil the Benefit fails for any reason whatsoever.
    2. Maxis’ decision on the selection of participants who are eligible and entitled to the Benefit shall be final and conclusive and Maxis shall entertain no correspondence, complaint, or appeal at any time during or after the Campaign Period.
    3. Maxis shall not be liable to the participants or any other party for any loss or damage of whatsoever nature suffered by a participant or such other party as a result of participation or non-participation in the Campaign or as a result of any act or omission on Maxis’ part.
    4. The Benefit is not exchangeable for cash.
    5. Only one (1) Benefit will be given as follows:
      1. for Maxis Device Contract, per each Mobile Station Integrated Services Digital Network (MSISDN) new subscription and activation; and
      2. for Maxis Zerolution, per each Mobile Station Integrated Services Digital Network (MSISDN) new subscription and activation.
    6. Any Benefit unutilized and/or unredeemed are not encashable, returnable and/or refundable.
    7. Maxis is not an agent, subsidiary or affiliate of Touch ‘n Go and make no representation or warranties as to the quality, merchantability, fitness of the Benefit and shall not be liable for any loss and damages suffered from the use of the Benefit.
    8. The terms and conditions stated herein shall be governed by the Laws of Malaysia and subject to the exclusive jurisdiction of the courts of Malaysia.