8. A principal line must be registered in your name and be an active account under an eligible Participating Postpaid Plans offered by us.
9. The eligibility to this Plan is subject to the following criteria:
   1. you must not have any outstanding payments with us; and
   2. you are not a commercial user and/or bulk subscriber.

10. Advance Payment: May be required based on credit checks and will be refunded to you by way of rebate to your monthly bill or such manner as Maxis deems fit over a period of 24 or 36 months depending on your Minimum Period of Service.
11. You are responsible for payment of all Charges associated with the Plan.

12. By accepting this Plan, you will enjoy one (1) Mobile Device at the price as offered by us on our website and/or sales material, which is exclusive of all applicable taxes ("Maxis Zerolution Fee"). For clarity, subject to your eligibility and credit check result, you may purchase and sign up more than one Mobile Device under the Plan on each Maxis Postpaid principal line
13. The minimum period of service of this Plan shall be: -
    1. a period of twenty-three (23) months; or
    2. a period of thirty-five (35) months,
    from the date of registration of the Plan ("Minimum Period of Service"). Where you are currently on different Mobile Device plan and you are entitled under that plan to upgrade or switch to this Plan, where applicable, your previous Mobile Device offer contract is deemed terminated as at the date of execution of this Plan subject to you first paying any early termination charges payable under the said previous contract.
14. During the Minimum Period of Service, also during the Extended Period (hereinafter defined), you shall not:
    1.  terminate your Plan;
    2. terminate your Maxis Postpaid Plan or port out to another mobile service provider;
    3. have your Maxis Postpaid account terminated for non-payment of monthly bills;
    4. downgrade your Participating Postpaid Plan to a rate plan below your entry Participating Postpaid Plan of your Plan, you will incur a Mobile Device remaining balance charge as stipulated in this SSTC;
    5. change your Participating Postpaid Plan to a rate plan that is not eligible for this Plan, as detailed in Clause 5; and
    6. change or transfer ownership of this Plan to another person.
15.  You acknowledge and agree that if any of the events in Clause 14 above occurs, you shall pay us the early termination charges as stipulated in Clause 16 below (“Early Termination Charges”). Payment of the Early Termination Charges is without prejudice to the collection of all monies owing to us by you in accordance with your account up to the time of early termination. You will receive a final statement of account which will be due and payable by you to us immediately upon receipt. All outstanding amounts due and owing to us shall be subject to all applicable taxes.
16. The Early Termination Charges are set out below:
    1. For 23-months Minimum Period of Service: [(Recommended Retail Price (“RRP”) ÷ 24 months) x remaining month(s) of the Minimum Period of Service].
    2. For 35-months Minimum Period of Service: [(Recommended Retail Price (“RRP”) ÷ 36 months) x remaining month(s) of the  Minimum Period of Service].
    For examples of detailed calculations regarding the Early Termination Charges, please refer to Appendix 2: Early Termination Charges Calculation.
17.  In addition to Clause 16, in the event of early termination of this Plan before the expiry of the Minimum Period of Service, you shall be further liable to pay us a Mobile Device non-return fee to be determined by us based on the Mobile Device model and its residual value or as stated in the Registration Form.  You are not required to return the Mobile Device upon payment of the Mobile Device non-return fee by you to us.
18. If any of the account(s) / Service(s) under the Plan is suspended during the Minimum Period of Service due to any reason whatsoever, the Maxis Zerolution Fee will continue to be charged to you.
19. You agree we have the rights to block the IMEI of the Mobile Device if:
    1. you are suspected of fraud or found to have committed fraud;
    2. after signing up to this Plan, you fail to make full payment of any amount due within fourteen (14) days of the statement due date; or
    3. you have reported to us that the Mobile Device is missing or has been stolen and have requested us to block the IMEI of the Mobile Device.
20.  You are responsible for any loss, theft or damage to the Mobile Device and shall continue to pay the Maxis Zerolution Fee for the Minimum Period of Service and Extended Period.
21. You accept and acknowledge you have the obligation to observe and fulfill the terms and conditions of this Plan, including the Minimum Period of Service, Mobile Device, payment and charges for the Plan and Accessory (if any), any Early Termination Charge and Mobile Device non-return fee under the Plan, these terms and conditions and the General Terms and Conditions.
22. You accept and acknowledge that the Mobile Device title and ownership does not belong to you during the Minimum Period of Service. The Mobile Device is provided under this Plan to you and you are accountable for the use and safety of the Mobile Device. Nothing in this SSTC shall be construed as transferring the title or ownership of the Mobile Device to you unless otherwise expressly stated. You shall not directly or indirectly give or allow another person to give any interest in or lien over the Mobile Device. You shall promptly, at your own costs and expenses, take all such actions as may be necessary to duly discharge or eliminate any such liens over the Mobile Device upon obtaining actual knowledge thereof.

23. Upon the expiry of the Minimum Period of Service, you have to return the Mobile Device to us in good working condition.
24. If you choose not to return the Mobile Device at the end of the Minimum Period of Service, this Plan shall continue to be valid and effective for another one (1) month (“Extended Period”) wherein the Maxis Zerolution Fee shall continue to be payable to us. This Plan shall be terminated on the expiry of the Extended Period.
25. Within the Extended Period:
    1. if you wish to terminate the Plan and you return the Mobile Device to us in good working order, this Plan shall be terminated and you shall not be liable to any Mobile Device non-return fee.
    2. if you wish to terminate the Plan or when the Plan is terminated but you failed to return the Mobile Device to us on the termination of the Plan, a Mobile Device non-return fee (as stated in the Registration Form) will be charged as compensation. You are not required to return the Mobile Device upon payment of the Mobile Device non-return fee by you to us.
26.  For the avoidance of doubt, notwithstanding anything to the contrary, we are not obliged to accept the Mobile Device if you return it after the Extended Period.
27. In any event if the Mobile Device is returned to us but the same is not in good working condition,
    1. we shall be entitled to charge you for any cost of repair to make good the Mobile Device and you shall pay the same; and/or
    2. notwithstanding sub-paragraph 27(a), we may, at our sole discretion, decide not to accept the return of the Mobile Device irrespective of whether you wish to pay for the cost of repair, where we determine that the condition of the Mobile Device is not acceptable to us. In such instance, you will be charged the Mobile Device non-return fee as stated in the Registration Form. Upon payment of the Mobile Device non-return fee by you to us, the Mobile Device shall be regarded as belonging to you.
28.  The payment of the Mobile Device non-return fee (if any) by you is without prejudice to any other charges and fees due to us including charges under the Participating Plan and early termination charges. It shall be your obligation to return the Mobile Device in accordance with the terms and conditions stated herein.

29. If you have subscribed to any Maxis Postpaid plan, you have the option to purchase accessories such as handphone cases, screen protectors, power bank, charging adaptors, USB cable, add-on speakers, headphones, stands, selfie sticks, car kits, replacement batteries, smart watch and other products or items related to the Mobile Device (“Accessory”) at the price as offered by us, which is exclusive of all applicable taxes.
30. Accessory may be subject to a contract term commences from the date of purchase and continues for one (1) year (“Term of Accessory”).
31. If Term of Accessory is applicable, you will be billed for the Accessory purchase price in equal monthly installments under the Plan.
32. You agree we have the right to impose the Accessory remaining balance charge, which you shall be responsible to pay if you decide to terminate before the expiry of the Term of Accessory. The Accessory remaining balance charge is calculated as follows: [(Recommended Retail Price (“RRP”) ÷ 12 months] x remaining month(s)].
33. Accessory is not applicable to Hotlink Postpaid plan subscriber.

34. We will not be responsible for replacing the Mobile Device or any part thereof that is lost, stolen, damaged or defective (regardless such defect is a manufacturer defect or due to the reason of installation of unauthorized app). You shall be responsible for the repair and maintenance of the Mobile Device. Repairs shall be subject to the applicable warranty issued by the manufacturer.

35. Maxis Network Exclusive Device refers to certain Mobile Devices which will be locked and can be used with Maxis SIM Card only within the Plan’s Minimum Period of Service, to protect you from fraud and reduce theft. From 15 January 2024, any iPhone 13/ 14 (128GB) or such other Mobile Devices model (as may be notified by Maxis from time to time) purchased from us or from third party authorised by us under the Plan and activated on Maxis SIM Card is locked to Maxis automatically, and the following terms will apply:
    1. Upon the activation of the Plan, the Mobile Device will be locked to Maxis’ network for a period of twelve (12) months (“Lock Period”). During the Lock Period, you will not be able to connect your Mobile Device to another operators’ or carrier’s network (locally as well as overseas);
    2. After the end of the Lock Period, we will automatically remove the lock in which you will be able to use other operator’s SIM Card (locally as well as overseas) on your Mobile Device, unless the Mobile Device is deemed stolen or we suspect fraudulent purchase of the Mobile Device; and 
    3. If you intend to use other operator’s SIM Card on your Mobile Device at any point of time within the Lock Period, you may do so by terminating the contract under this Plan and in such a case, the early termination charges (Clause 17) shall apply.
36. For clarity, you may use the Mobile Devices that are locked to Maxis Sim Card for roaming on overseas network when travelling abroad by subscribing to Maxis roaming passes.
37. The following devices purchased after the respective dates will be a Maxis Network Exclusive Device:
    1. From 15 January 2024, any iPhone 13/ 14 (128GB)
    2. From 23 January 2025, any iPhone 15 (128GB)
    3. such other Mobile Devices model (as may be notified by Maxis from time to time).

38. Subject to approval by Maxis based on your application and credit check result, a minimum of three (3) months waiting period is applicable to you for this Plan if you are:
    1. a new customer of Maxis/ Hotlink; or
    2. an existing customer of Maxis/ Hotlink eligible to take up multiple device contracts under the same Maxis account.

39. The Plan cannot be exchanged for cash.

Appendix 1: Participating Postpaid Plans and Terms

Notes:

We reserve the right to alter the Participating Postpaid Plans at any time.

Appendix 2: Early Termination Charges Calculation for illustration purposes

Notes:

1. The amount for starred (*) items may vary depending on your specific circumstances.
2. The total amount payable by you under this Plan will not exceed the Device’s RRP, including all payments you have already made under this Plan prior to the date of  termination.
3. The figures in this table are for illustration purposes only and do not represent actual amounts payable. The actual amounts will be calculated according to the specific terms and conditions of your contract, which will take precedence in case of any discrepancies.

Appendix 3: Subscription with Port Request

1. In the event your Port request to us is still pending from the DNO, and you wish to subscribe to the Plan before successful Porting of your Mobile Number to Maxis, you confirm, agree and understand that:
   1. Mobile Number provided by us will be attached to the Mobile Device purchased under this Plan (“Interim Mobile Number”) with a SIM Card or eSIM (“Maxis’ SIM Card or Maxis’ eSIM”), as the case maybe;
   2. the Plan shall be effective and commence on the date of registration for the Plan and not on the date of which your Port request is successful; and
   3. you shall make and continue to make payment for the Charges associated to the Plan (including the Charges for the Device purchased) from the date of registration of the Plan regardless of whether your Port request to Maxis is successful.
2. Successful Port Request within thirty (30) days from the date of registration of the Plan, you confirm and agree that:
   1. Maxis will swap or switch the Interim Mobile Number to your original Mobile Number provided by the DNO (“Your Mobile Number”) at our end. In this case, Service to the Interim Mobile Number will be deactivated. Should you wish to retain the Interim Mobile Number, you must make a separate request which is subject to Maxis' plan registration and availability; and
   2. Maxis will notify you upon successful Port-in and Service of Your Mobile Number will be available on the Maxis’ SIM Card or Maxis’ eSIM. You may then discard your old DNO SIM Card.
3. Unsuccessful or failed Port Request after thirty (30) days from the date of registration of the Plan or where your Port Request failed, is rejected by the DNO or unsuccessful, for whatsoever reasons, you confirm and agree that:
   1. the Interim Mobile Number will automatically become your new Maxis Mobile Number without notice from us;
   2. you shall remain liable for all Charges (including the Charges for the Mobile Device purchased) associated with the Plan; and
   3. early termination before the Minimum Period of Service will incur termination charges as per Clause 16 and where applicable, the Mobile Device non-return fee as described in clause 17.
4. For the avoidance of doubt, should this section applies to you, Clause 12 of the GTC (save for Clause 12.8) shall be applicable to you.