8. A principal line must be registered in your name, and you must maintain an active account under an individual Participating Postpaid Plan offered and provided by us.
9. The eligibility to this Plan is subject to the following criteria:
   1. you must not have any outstanding payments with us; and
   2. you are not a commercial user and/or bulk subscriber.

10. Upfront Payment: This is part of the purchase price of the Mobile Device and is separate from any deposits or advance payments. For details on Charges, please visit our website at https://www.maxis.com.my/devices/ and https://store.hotlink.com.my/.
11. Deposit: Non-Malaysians must pay a deposit of:
    1. RM300 for Maxis Postpaid Plans; and/ or
    2. RM150 for Hotlink Postpaid Plans.
12.  Advance Payment: May be required based on credit checks and will be refunded to you by way of  rebate to your monthly bill or such manner as Maxis deems fit over a period of 6, 12, 18, or 24 months depending on your Minimum Period of Service.
    The availability, Charges and upfront payment of the Device under this Plan are as set out in our website at https://www.maxis.com.my/devices/ and https://store.hotlink.com.my/ respectively. For clarity, upfront payment is neither the Deposit nor Advance Payment, upfront payment is payable by you to us as part of the purchase price of the Device. Rates or Charges displayed do not include all applicable taxes.
13. You are responsible for payment of all Charges associated with the Plan.

14. The Minimum Period of Service of the Plan available to you are as follows:
    1. twelve (12) months, for any Hotlink Postpaid Plan and/or Maxis Postpaid Plan, with selected model of Device(s) only, as offered by Maxis from time to time; and/or
    2. twenty-four (24) months, for any Maxis Postpaid Plan and/or Hotlink Postpaid Plan; and/or
    3. thirty-six (36) months, for Hotlink Postpaid 70 Plan only,
    as the case may be, commencing from the date of registration of the Plan (“Minimum Period of Service”). Where applicable, with the acceptance of this Plan, any previous device contract you had committed for with Maxis, shall be deemed terminated as at the date of execution of the Plan and you shall be subject to any early termination charges of such previous contract.
15. You shall not during the Minimum Period of Service:
    1. terminate your Maxis mobile account or port out to another mobile service provider;
    2. suspend your Maxis mobile account;
    3. have your Maxis mobile account terminated for non-payment of monthly bills;
    4. change the rate plan you had registered for pursuant to the Plan. However, any upgrade of a rate plan by you is allowed with an upgrade fee where applicable; and/or
    5. change or transfer ownership of this Plan and Service(s) to another person.
16.  You acknowledge and agree that if any of the events in Clause 15 above occurs, you shall pay us the early termination charges as stipulated in Clause 17 below (“Early Termination Charges”). Payment of the Early Termination Charges is without prejudice to the collection of all monies owing to us by you in accordance with your account up to the time of early termination. You will receive a final statement of account which will be due and payable by you to us immediately upon receipt. All outstanding amounts due and owing to us shall be subject to all applicable taxes.
17. The Early Termination Charges are set out below:
    1. For 12 months Minimum Period of Service:
       [(Recommended Retail Price (“RRP”) – Upfront Payment) x (Remaining month(s) ÷ 12 months)].
    2. For 24 months Minimum Period of Service:
       [(Recommended Retail Price (“RRP”) – Upfront Payment) x (Remaining month(s) ÷ 24 months)].
    3. For 36 months Minimum Period of Service:
       [(Recommended Retail Price (“RRP”) – Upfront Payment) x (Remaining month(s) ÷ 36 months)].
    For examples of detailed calculations regarding the Early Termination Charges, please refer to Appendix 2: Early Termination Charges Calculation
18. You acknowledge and agree we have the rights to block the IMEI of the Device if you are:
    1. suspected of fraud or found to have committed fraud; or
    2. you have reported to us that the Device is missing or has been stolen and have requested us to block the IMEI of the Device; or
    3. after signing up to this Plan, you fail to make full payment of any amount due to us within fourteen (14) days of the statement due date.
19. You are responsible for any loss, theft or damage to the Device at all times and shall continue to pay the Charges associated with this Plan for the Minimum Period of Service, notwithstanding that the Device is lost or damaged.

20. We will not be responsible for replacing your Device or any part thereof that is lost, stolen, damaged or defective. You shall be responsible for the repair and maintenance of your Device. Should a defect or fault fall within the ambit of manufacturer’s warranty, repairs shall be subject to the applicable warranty issued by the device manufacturer. You accept and acknowledge that the Device is subject to the device manufacturer’s standard warranty and we shall not be responsible and/or liable for any Device purchased from us and/or for any loss and/or damage whatsoever suffered by you and/or any other party.

21. Maxis Network Exclusive Device refers to certain Mobile Devices which will be locked and can be used with Maxis SIM Card only within the Plan’s Minimum Period of Service, to protect you from fraud and reduce theft. From 15 January 2024, any iPhone 13/ 14 (128GB) or such other Mobile Devices model (as may be notified by Maxis from time to time) purchased from us or from third party authorised by us under the Plan and activated on Maxis SIM Card is locked to Maxis automatically, and the following terms will apply:
    1. Upon the activation of the Plan, the Mobile Device will be locked to Maxis’ network for a period of twelve (12) months (“Lock Period”). During the Lock Period, you will not be able to connect your Mobile Device to another operators’ or carrier’s network (locally as well as overseas);
    2. After the end of the Lock Period, we will automatically remove the lock in which you will be able to use other operator’s SIM Card (locally as well as overseas) on your Mobile Device, unless the Mobile Device is deemed stolen or we suspect fraudulent purchase of the Mobile Device; and 
    3. If you intend to use other operator’s SIM Card on your Mobile Device at any point of time within the Lock Period, you may do so by terminating the contract under this Plan and in such a case, the early termination charges (Clause 17) shall apply.
22. For clarity, you may use the Mobile Devices that are locked to Maxis Sim Card for roaming on overseas network when travelling abroad by subscribing to Maxis roaming passes.
23. The following devices purchased after the respective dates will be a Maxis Network Exclusive Device:
    1. From 15 January 2024, any iPhone 13/ 14 (128GB)
    2. From 23 January 2025, any iPhone 15 (128GB)
    3. such other Mobile Devices model (as may be notified by Maxis from time to time).

24. We are entitled, without liability, to gradually or progressively suspend or bar the Service(s) and/or your Mobile Device (“Suspension or Barring”) if any Bill or part thereof remains unpaid after the payment date for the Maxis Zerolution and/or Maxis Device Contract Plans. Maxis will suspend or bar the Service(s) and/or your Mobile Device by giving you prior notice by way of email, SMS, or push notifications. The Suspension or Barring, will cause:
    1. interruption of Service(s) (e.g., no outgoing calls, restricted access to social media and certain applications on the Mobile Device);
    2. SMS function disabled;
    3. no access to certain applications on the Mobile Device; and/or
    4. the IMEI of the Mobile Device to be blocked

25. Subject to our GTC, a principal line holder may at any time terminate the Plan and/or plan(s) as follows:
    1. by calling our customer care line at 1-800-82-1123 or dial 123 from your mobile;
    2. by walking into our Maxis Centres listed on www.maxis.com.my; or
    3. by writing in to customercare@maxis.com.my.

26. A minimum of three (3) months waiting period is applicable to you for this Plan if you are an existing customer of Maxis eligible to take up more than one (1) Device under this Plan under the same Malaysian identity card number or passport number. Each Plan must be three (3) months apart.

27. The Plan cannot be exchanged for cash and the Device is not returnable upon acceptance of this SSTC.
28. We reserve the rights to rescind any of the privileges of your rate plan in the event your line/account registered for this Plan is not used with the Device purchased.
29. Your device advance payment will be rebated into your bill based on your Plan. Your service line must be active for you to be able to receive the device advance payment refund. Where your line is suspended, terminated or barred, you will not be entitled to receive the said refund for device advance payment.

Appendix 1: Participating Plans and Terms

Notes:

We reserve the right to alter the Participating Postpaid Plans at any time.

Appendix 2: Early Termination Charges Calculation for illustration purposes

24-Months Minimum Period of Service

Notes:

The figures in this table are for illustration purposes only and do not represent actual amounts payable. The actual amounts will be calculated according to the specific terms and conditions of your contract, which will take precedence in case of any discrepancies.

Appendix 3: Subscription to the Plan with Port Request

1. In the event your Port request to us is still pending from the DNO, and you wish to subscribe to the Plan before successful Porting of your Mobile Number to Maxis, you confirm, agree and understand that:
   1. Mobile Number provided by us will be attached to the Mobile Device purchased under this Plan (“Interim Mobile Number”) with a SIM Card or eSIM (“Maxis’ SIM Card or Maxis’ eSIM”), as the case maybe;
   2. the Plan shall be effective and commence on the date of registration for the Plan and not on the date of which your Port request is successful; and
   3. you shall make and continue to make payment for the Charges associated to the Plan (including the Charges for the Device purchased) from the date of registration of the Plan regardless of whether your Port request to Maxis is successful.
2.  Successful Port Request within thirty (30) days from the date of registration of the Plan, you confirm and agree that:
   1. Maxis will swap or switch the Interim Mobile Number to your original Mobile Number provided by the DNO (“Your Mobile Number”) at our end. In this case, Service to the Interim Mobile Number will be deactivated. Should you wish to retain the Interim Mobile Number, you must make a separate request which is subject to Maxis' plan registration and availability; and
   2. Maxis will notify you upon successful Port-in and Service of Your Mobile Number will be available on the Maxis’ SIM Card or Maxis’ eSIM. You may then discard your old DNO SIM Card.
3. Unsuccessful or failed Port Request after thirty (30) days from the date of registration of the Plan or where your Port Request failed, is rejected by the DNO or unsuccessful, for whatsoever reasons, you confirm and agree that:
   1. the Interim Mobile Number will automatically become your new Maxis Mobile Number without notice from us;
   2. you shall remain liable for all Charges (including the Charges for the Mobile Device purchased) associated with the Plan; and
   3. early termination before the Minimum Period of Service will incur termination charges as per Clause 17.
4. For the avoidance of doubt, should this section applies to you, Clause 12 of the GTC (save for Clause 12.8) shall be applicable to you.