What is Public Cellular Blocking Service (PCBS)?

Public Cellular Blocking Service (PCBS) is the Government's initiative that enables blocking of lost or stolen mobile phones across all carrier networks in Malaysia. Once a mobile phone is reported as lost or stolen, the phone will be blocked nationwide on all networks.

What is IMEI blocking?

Understanding Your Device and IMEI

IMEI (International Mobile Equipment Identity) is a unique 15-digit code that identifies each mobile device. All mobile phones, tablets, dongles, and USB modems have a unique IMEI.

What types of devices can be blocked?

Devices with valid IMEI numbers that were last used by the registered customer on the Maxis network can be blocked.

How can I request blocking?

You can request blocking by: Calling our customer service Visiting a Maxis Centre

How do I block my phone that was lost while roaming?

If your device is lost or stolen while overseas, it can still be blocked if: You have an active mobile service with a Malaysian carrier The device has been previously used on your Malaysian network Note: IMEI blocking only prevents usage on Malaysian networks, not overseas networks.

Who can request to block/unblock a device?

Only the registered owner of the service used on the device prior to it being lost or stolen can request blocking or unblocking.

Can IMEI blocking help locate my lost/stolen device?

No, device/IMEI blocking only disables the device from making/receiving calls, sending/receiving SMS, and accessing data or Internet on the network. It cannot help locate the device.

How do I unblock my device if I find it?

Call our customer service Visiti a Maxis Centre

How long does blocking and unblocking take?

Blocking in Maxis home network: 1 working day Unblocking in Maxis home network: 1 working day

Frequently Asked Questions

Public Cellular Blocking Service (PCBS)

About PCBS and IMEI Blocking

Public Cellular Blocking Service (PCBS) is the Government's initiative that enables blocking of lost or stolen mobile phones across all carrier networks in Malaysia. Once a mobile phone is reported as lost or stolen, the phone will be blocked nationwide on all networks.
IMEI blocking is a service provided by Maxis that disables a lost or stolen device from:

Making or receiving calls

Sending or receiving SMS

Accessing data or Internet

This blocking works within the mobile operator's network.
Understanding Your Device and IMEI
IMEI (International Mobile Equipment Identity) is a unique 15-digit code that identifies each mobile device. All mobile phones, tablets, dongles, and USB modems have a unique IMEI.
SIM blocking prevents usage and charges to a specific mobile number

Device/IMEI blocking disables the device itself, even when a different SIM is inserted
Blocking Process
Devices with valid IMEI numbers that were last used by the registered customer on the Maxis network can be blocked.
You can request blocking by:

Calling our customer service

Visiting a Maxis Centre
If your device is lost or stolen while overseas, it can still be blocked if:

You have an active mobile service with a Malaysian carrier

The device has been previously used on your Malaysian network

_{Note: IMEI blocking only prevents usage on Malaysian networks, not overseas networks.}
Only the registered owner of the service used on the device prior to it being lost or stolen can request blocking or unblocking.
Only the registered owner of the mobile line can request to suspend, block, or unblock the device. The user must contact the registered owner to initiate blocking or unblocking.

After Blocking
No, device/IMEI blocking only disables the device from making/receiving calls, sending/receiving SMS, and accessing data or Internet on the network. It cannot help locate the device.
After blocking, you won't be able to make or receive calls or messages. The phone may display messages such as:

"Unable to attach to the network"

"SIM registration failed"

"No network signal/bar"

If you try to make a call, you may see "call setup failed" or "no network."
Unblocking Process
Call our customer service

Visiti a Maxis Centre
Blocking in Maxis home network: 1 working day

Unblocking in Maxis home network: 1 working day

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The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.