Free Pre-Installation Internet

EXPAND ALL COLLAPSE ALL

• What is this Pre-installation Internet offer about?

  We're offering FREE unlimited 4G internet to our new Maxis Home Fibre customers experiencing delays (e.g. port availability issues) while waiting for their fibre installation.

• Who is eligible to enjoy Pre-Installation Internet?

  All new Maxis Home Fibre customers awaiting installation can enjoy this offer for up to two months or until their fibre installation is completed.

• I am currently an existing Maxis Postpaid plan customer. Will I enjoy additional benefits with this offer?

  Yes, if you are an existing Maxis Postpaid plan customer, your mobile line will be upgraded to Maxis Unlimited Postpaid after signing up for this offer. Visit Maxis Unlimited Postpaid to learn more.

• What do I get with Pre-Installation Internet?

  You will receive the following loaner devices (to be returned after successful fibre installation):

  1. A router;
  2. A dongle; and
  3. A SIM with unlimited 4G data access.

• What internet speed can I expect?

  You’ll enjoy unlimited 4G data, but speeds may vary due to:

  • Location/network coverage
  • Device connections
  • Dongle/router placement
  • Network congestion

  
  Note: Fibre offers better performance. Proceed with installation once port issues resolve.

• Is there a contract for Pre-Installation Internet?

  This offer requires a Maxis Home Fibre contract. Additional terms:

  • Return the dongle and SIM after installation.
  • SIM must be used only with the provided devices.
  • Fair usage policy applies.
  • Avoid delaying installation to extend free internet access.
  • RM200 cancellation fee applies for fibre registration.

  
  For more information, refer to Pre-Installation Offer Terms & Conditions.  

• Can I keep using Pre-Installation Internet after fibre is installed?

  No. Return the SIM and dongle after installation. A RM200 non-return fee applies if unreturned.

• Can I cancel my fibre order after accepting this offer?

  Yes, but a RM200 cancellation fee applies. The SIM will be deactivated, and you must return all devices. Maxis will collect them.

• What if I don’t return the router or dongle after cancelling my fibre order?

  A RM200 non-return fee will be charged to your next bill for each unreturned device.