Frequently Asked Questions

Switching to Maxis Postpaid

Switching is quick and hassle-free. Here’s how it works:

Step 1: Join Maxis
Sign up by:

• Visiting a Maxis Store.
• Applying online.
• Calling our customer service team.

Mention that you want to keep your current number. You will then choose your SIM type:

1. Physical SIM Card:
   • Collect your new Maxis SIM card (delivered or picked up in-store).
   • Once your connection with your current provider stops, you simply insert the new Maxis SIM, and your service (calls, data, texts) will start immediately.
2. eSIM (Digital SIM):
   • This option is available if your device is eSIM compatible.
   • Note: A Wi-Fi connection is required for eSIM setup. After your current service disconnects, connect to Wi-Fi and follow the setup instructions sent to your email to download/install your Maxis eSIM profile.

Step 2: Confirm Your Switch

• Check your phone: You’ll receive a confirmation SMS from your current provider.
• Reply promptly: Approve the transfer by following the instructions in the message.
• Clear any pending bills: Settle payments with your current provider to avoid delays.

Step 3: Activate Your Maxis Service

• Wait for confirmation: We’ll notify you via SMS once your number is ready to transfer (within 2 business days).
• When your old network loses signal:
  • If you have a Physical SIM: Insert your new Maxis SIM into your device. Your calls, data, and texts will work right away.
  • If you opted for an eSIM: Connect your device to a Wi-Fi network. Follow the instructions sent to your email to download and install your Maxis eSIM profile. Once the eSIM profile is successfully activated, your calls, data, and texts will work.
  • Start using Maxis!

Tips for a Smooth Transition

• Double-check your details: Ensure your name and ID match across both providers.
• Settle outstanding bills: Clear payments with your current provider.
• Unlink your number: Remove it from linked services (e.g., home broadband, smart devices).
• Respond quickly: Timely replies to confirmation messages speed up the process.
• For eSIM users: Ensure you have access to a stable Wi-Fi connection for eSIM profile download and activation once your old service disconnects.

What to Expect

• Timeframe: Most switches complete within 2 business days.
• Minimal disruption: Service downtime is brief.
• Physical SIM: Swap SIMs when your old network disconnects.
• eSIM: Activate your eSIM profile via Wi-Fi once your old network disconnects.
• No missed services: Your number stays active throughout the process.

For Switch to Hotlink, refer here.

Need Assistance?
In person: Find your nearest Maxis Centre.
Call us: Reach customer service, visit www.maxis.com.my/contactus for contact details.

Note: If you're currently with Maxis and want to switch to another provider, please contact your new provider directly to initiate the process.