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Service Specific Terms & Conditions (“SSTC”) – Subscription of TVNow (Previously Known As Video On Demand)

Version [24 October 2018]


  1. The Service: Subscription TVNow service in collaboration with Maxis TVNow video streaming service providers.
  2. You: Person(s) signing up/subscribing for the Service.
  3. The use of the Service is subject to the General Terms & Conditions (“GTC”), this Service Specific Terms & Conditions (“SSTC”), Maxis Fair Usage Policy (, TVNow video streaming service provider’s terms and conditions; and any other applicable terms and conditions, all at (
  4. Capitalised terms herein have the same meaning as defined in the GTC.
  5. Any conflict or inconsistency between this SSTC, the GTC and Summary Terms and Conditions (“STC”), shall be construed in the following order of precedence: (a) SSTC; (b) GTC; and (c) STC.
  6. We reserve the rights without liability, to revise this SSTC, Service and our pricing. Where reasonably practicable, we will give you reasonable advance notice of such changes and all previous versions of our user guides or leaflets will be superseded. You accept you are responsible for regularly reviewing information on the Service, plan(s) or packages at, including changes to the Agreement. Your continued use of the Service and/or plan(s) or packages (after the Effective Date of any revision/change to the terms and conditions of Services and/or plan(s) or packages) shall constitute unconditional acceptance by you of such revisions/changes and you shall be bound by the same. If you do not accept such revisions/changes, you may discontinue using the plan(s) and/or the Service, failing which you are assumed to have accepted the changes.

    Eligibility, Use, Features And Restrictions Of The Service

  7. The Service is open to all Maxis Fibre Internet, postpaid and prepaid mobile customers who are residents of Malaysia; are at least 18 years of age; and maintaining an active postpaid Service(s) or prepaid Account.
  8. The Service is strictly for access in Malaysia only.
  9. The unlimited access to content provided by Maxis’ TVNow video streaming service providers and sponsored by Maxis is a promotion which allows you access to the Service with no subscription fee for a 30days period from the subscription date.
  10. The unlimited access promotion is a one-time promotional offer for each customer. Upon expiry of the unlimited access number of days, you will be subject to applicable charges as updated on our website. Maxis reserves the rights in its sole and absolute discretion to vary, change, postpone or re-schedule the Promotion Period with notice through our website or other modes.
  11. You will be disqualified from use of the Service where you fail to comply with this SSTC, GTC, Agreement, rules, regulations, instructions or methods.
  12. By activating and/or using the Service, you accept:-
    1. the specific service terms and conditions governing the use of the Service are as set out by the video streaming service providers on its respective websites, which you can access through our website at
    2. that there are minimum requirements including but not limited to operating system, office client, and browser requirements as may be stipulated by our TVnow video streaming service providers (from time to time) which must be met in order for you to utilize the Service.
  13. Our TVNow video streaming service providers Service is non-transferable, whether by operation of law or otherwise, either to any other person, entity or account.
  14. We do not warrant that the Service will be uninterruptible and/or error-free. By subscribing to the Service, you acknowledge and agree that Maxis shall not in any manner whatsoever be liable for any interruption and/or any error arising from the Service and/or usage of the Service.


  15. You will be charged monthly for the use of the Service at the applicable rates stated and published from time to time on our website at Charges displayed do not include all applicable taxes and GST.

    Things We May Do To The Service

  16. We reserve the rights at any time, without being liable to you or any third party, to interrupt, bar, suspend, restrict the Service(s) for such time as we see fit or terminate, discontinue or disconnect the Service if your usage:
    1. shows excessive usage or placing unusual burdens on our Network;
    2. is for unlawful activities or for suspected fraudulent activities;
    3. is not in accordance with the Maxis TVNow video streaming service providers’ terms and conditions, this SSTC and Agreement; or
    4. is for commercial/non-personal purposes.


  17. Subject to our GTC, you may at any time unsubscribe to the Service from the Maxis TVnow video streaming service providers service sites.