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Version [30 March 2020]


Your Agreement with Maxis comprises the General Terms and Conditions ("General Terms"), Service Specific Terms & Conditions applicable to you, the Maxis Group Privacy Statement and the Maxis Fair Usage Policy (“Agreement”). These are all located on our official website at and Alternatively please visit your nearest Maxis Centre for hard copies.


This Summary highlights some of the important terms of the Agreement. When you purchase the Maxis Service(s), the Agreement in its entirety (and not just this Summary) applies to you. Please read and understand the contents of the Agreement in its entirety. Terms used in this Summary will have the same meaning as defined in the General Terms. In the event of any inconsistency or conflict between the Summary and the General Terms, the General Terms will prevail.


Your Personal Information:
We will process your Personal Information pursuant to the Personal Data Protection Act 2010 and the Maxis Group Privacy Statement. These explain your rights to and our usage of your Personal Information. Our Maxis Group Privacy Statement is found at all our Maxis Centres and our website at Call us at 1800 82 1123 or 74922123 or e-mail us at if you need a copy.


Your obligations when you use the Service(s):  You must:

  1. comply with the Agreement in its entirety; comply with all applicable laws of
  2. Malaysia and instructions issued by us; promptly pay Charges in full without deduction and protect Our Equipment;
  3. not disclose your Log-
  4. On Details to others; not use the Service(s):-
  5. to send spam, unsolicited messages (including SMS' and emails), and
  6. messages against public interest; for re-sale unless permitted by Maxis;
  7. for fraudulent, unlawful and improper purpose such as gambling, vice, infringement of intellectual property rights, publishing any defamatory or abusive material; and
  8. for any activity which is likely to cause Network congestion.


The Service(s) we supply, our liability and what you can expect of us:
Our Service(s) may not be available everywhere. Please check Our Network coverage area on our official website at for Home Fibre Broadband. Whilst we will make every attempt to provide a fault free service, the Service(s) are not fault free from Matters Beyond Our Reasonable Control. We are not liable to you or any other party, in contract, tort (including negligence), or otherwise for any loss or damage that you may suffer in connection with the Service(s).


Change of Service plan:
Request for a change of Service plan is based on our approval and at your cost.


Goods and Services Tax (“GST”) Provisions:
We will provide you with a tax invoice if GST is applicable.


When we can suspend or terminate your Service(s):
We may suspend or terminate your Service(s) in a number of circumstances, including where you breach Our Agreement, late payment, Network related issues (including emergencies), or use the Service(s) for improper purposes or for damaging our Network. If the Service(s) is/are suspended or terminated, you must still pay all outstanding Charges and charges for Service(s) reconnection.


What we can do in relation to the Service(s):
We may from time to time make any changes, including revising the Charges. Changes will be notified via Maxis’ official website.


What we can do in relation to the device(s) under our device ownership or device leasing programme:
We may block the device in the event you report to us that the relevant device is missing or has been stolen and requested us to block the device. We may incrementally or progressively suspend and/or block the Services and/or usage of the relevant device if you default in the payment of the Charges.


We appreciate any feedback about our Service(s), and are committed to resolving problems or complaints quickly. If you have any concerns, please contact us at 1-800-82-1123 or dial 123 from your mobile if you are Maxis subscriber.

You acknowledge that you have been provided with and have read and understood the Agreement in its entirety, and you agree to the terms and conditions of the Agreement.

ONLY For customers who subscribe to Maxis SafeDevice Protection Service Programme

Eligible Device Tier (Unsubsidized retail value at the time of purchase) Standalone SafeDevice Monthly Service Fee

Replacement Service Fee for Accidental Damage Failures*

Replacement Service Fee for Attended Theft Failures*
Mobile - SafeDevice (RM0 - RM500) RM 6.00 RM 45.00 RM 90.00
Mobile - SafeDevice (RM501 - RM1,000) RM 12.00 RM 110.00 RM 200.00
Mobile - SafeDevice (RM1,001 - RM2,000) RM 24.00 RM 200.00 RM 480.00
Mobile - SafeDevice (RM2001 - RM3,000) RM 33.00 RM 320.00 RM 650.00
Mobile - SafeDevice (RM3,001 - RM4,000) RM 33.00 RM 450.00 RM 800.00
Mobile - SafeDevice (RM4,001 - RM4,800) RM 33.00 RM 525.00 RM 1200.00
Mobile - SafeDevice (RM4,801 - RM6,000) RM 43.00 RM 900.00 RM 1900.00
Mobile - SafeDevice (RM6,001 - RM7,100) RM 52.00 RM 1200.00 RM 2300.00

*Full details of Maxis SafeDevice Protection Service Programme including Monthly Service Fee and Replacement Service Fee is available at


** Maxis SafeDevice Protection Service Programme is serviced and administered by Brightstar Distribution Sdn Bhd . Maxis excludes any liability related to it and is not responsible for any loss, damage, liability or expenses arising from any claims whatsoever arising from the use of the Maxis SafeDevice Protection Service Programme, whether by you or any other person. For claims and enquiries about the Safe Device Programme, please contact Brightstar Distribution Sdn Bhd at 1800-88-6888.


*** There is no assurance, representation, or warranty that any replacement equipment will be identical or offer the same functionalities or colors as the items being replaced. Replacement equipment may be remanufactured or refurbished, at our sole discretion.