Terms & Conditions

Terms and Conditions for Device Reservation

Version [16 September 2023]

    1. You can make a device reservation with us via Maxis Online Store (https://store.maxis.com.my) or Hotlink Online Store (https://store.hotlink.com.my) (“Device Reservation”) subject to the following terms and conditions - 
      1. a particular model and specification of the Device is out of stock, as indicated on our Maxis Online Store website or Hotlink Online Store, as the case maybe; 
      2. you must be an existing postpaid subscriber with an active mobile account registered with Maxis.
      Device” shall mean mobile device, home device, tablet and any portable device as offered by Maxis under our device plan(s) from time to time.
    2. Only ONE (1) unit of Device can be reserved per NRIC at any one time.
    3. Reservation is subject to the supply of the manufacturer and availability.
    4. A reservation fee of RM300 is payable at the point of reservation on acceptance of this Terms and Conditions (“Reservation Fee”).
    5. We will notify you on the availability of your reserved Device via call for you to complete the purchase of your reserved Device at your preferred Maxis store.  
    6. If the reserved Device purchase is not completed within 48 hours from the time you are notified via call, we will deem that you no longer want to keep your reserved Device and Maxis will automatically cancel your Device Reservation and allocate such reserved Device to the next customer in the waiting list. 
    7. You agree and acknowledge that the Reservation Fee shall be automatically applied to deduct the monthly Charges payable to us which will be reflected as payment in your next postpaid bill. 
    8. You may request for refund of the Reservation Fee by contacting us in the event that you cancel the Device Reservation prior to our call to you informing the Device availability. If we approve your request for a refund, the Reservation Fee will be credited as payment and reflected in your next postpaid bill. Any request for refund via cash or online banking transfer will be declined. Other than refund of the Reservation Fee, Maxis shall not have any other liabilities. 
    9. You are not allowed to transfer your Device Reservation to another person or another mobile number registered with Maxis.  
    10. Once the Reservation Fee has been paid, you are not allowed to change or request for change of the model, colour, capacity and specification of the Device.  
    11. We reserve the right to determine the final price, availability and offers of the stock of Device.  
    12. These terms and conditions may be varied from time to time and are subject to: -
      1. General Terms & Conditions (“Maxis GTC”) for Maxis consumer at https://www.maxis.com.my/en/terms-conditions/general/maxis-consumer/, if you make the Device Reservation at Maxis Online Store; or
      2. General Terms & Conditions (“Hotlink GTC”) for Hotlink consumer at https://www.hotlink.com.my/en/terms-conditions/general/, if you make the Device Reservation at Hotlink Online Store.
    13. Capitalised terms not defined herein shall have the same meaning as defined in the GTC.