Postpaid

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• What is Maxis Postpaid Plan?

  Maxis Postpaid plan is the Internet plan which offers unlimited voice calls, SMS and is bundled with Mobile Internet for Maxis Postpaid customers.

  It is only suitable for individual usage, but you have the option to share your data pool with others through a share line.

  Rate Plan	Default Quota
  Maxis Postpaid 79	300GB (4G/5G)*
  Maxis Postpaid 89	Unlimited data (4G/5G)*
  Maxis Postpaid 109	Unlimited data (4G/5G)*
  Maxis Postpaid 139	Unlimited data (4G/5G)*
  Maxis Postpaid 169	Unlimited data (4G/5G)*
  Maxis Postpaid 199	Unlimited data (4G/5G)*

  *Subject to Fair Usage Policy, click here for more details.

• How much do I need to pay upon registration?

  	Upon Purchase	1st Bill
  Rate Plan Advance Payment	1x Rate Plan Monthly Commitment Fee	-
  Processing Fee (One-time)	-	RM10
  SIM Fee (One-time)	-	RM10

  Your first monthly commitment will be pro-rated, based on the remaining days in the billing cycle.

  Additional Information:

  • You must be 18 years and above and meet our credit requirements
  • A registration deposit of RM300 for Maxis Postpaid 79, 89, 109, 139, 169 or 199 is applicable to non-Malaysians.

• What are the processing and SIM fees?

  New Maxis Postpaid mobile sign up is subjected to a one-time processing fee of RM10 and a SIM card fee of RM10.

• Why are these fees being charged?

  The processing fee covers administration, processing, and maintenance of your postpaid line, while the SIM fee is for provisioning your new SIM card.

• When will these fees be charged?

  These fees will be included in your first bill after signing up for a new line or additional line. They are not paid upfront.

• Do these fees apply to all customers?

  Yes, these fees apply to new line purchases, Mobile Number Portability (MNP), and certain scenarios involving SIM issuance or replacement.

• Will I be charged these fees if I add another line?

  Yes, each new principal line will incur a processing fee. For supplementary lines, only the SIM fee applies.

• What if I terminate my line and get a new number?

  You will be charged a one-time RM10 SIM fee for any new or replacement SIM/eSIM.

• If I am on a Maxis Postpaid plan with a device contract, can I change my rate plan?

  Yes, you may change your rate plan. However, depending on which rate plan you choose, an early termination charge may apply. You may refer to Zerolution or Normal Device Contract terms and conditions here.

• Is the limitless call & SMS of Maxis Postpaid plans inclusive of call to toll free service numbers?

  Yes, it’s free to call 1800 toll free numbers from mobile phones, which has been in effect since January 2011.

  However, local call charges of RM0.15/min is applicable for calls to 1300 toll free numbers.

• Will the quota be given full or pro-rated when I upgrade my plan?

  You will receive full quota upon plan upgrade.

• Can I change the share limit for my share line?

  You may change the share limit at any time, via the Maxis App.

• Will there be any prorated charges when I upgrade my plan?

  Yes, the upgrade will be charged at the prorate.

  Example:

  Rate Plan	Charges
  Maxis Postpaid 98 (10/30 days) (Old Plan)	32.67
  Maxis Postpaid 109 (20/30 days) (New Plan)	72.67
  Total Billed	105.33

• Will there be any changes in the bill?

  Yes, your bill for the following month will be charged and detailed to the plan that you’ve chosen to upgrade to.