Frequently Asked Questions
Fair Usage Policy
To maintain the quality & performance of our Service(s), which could be disrupted by usage patterns of a small number of customers, Maxis has established a Fair Usage Policy to protects the interest of all our customers and ensure the highest level of service performance for all users.
All services including Maxis Postpaid, Maxis Fibre, Wireless Broadband services are subjected to Fair Usage Policy.
Here is the Fair Usage Policy.
Each service or plan may have Fair Usage Policy rules are applicable for it as specified in the respective Service Specific Terms and Conditions. Click here for more.
You will receive SMS/ call (whichever we consider appropriate) as and when your service(s) will be impacted due to breach of Fair Usage Policy.
Need to get in touch with us?
Contact Maxis Customer Service