In light of MCO, some of our Maxis stores may be closed. Click here to find more locations near you.

Need a Maxis store? Click here for locations near you.

Safeguard yourself from phishing, learn more

Safeguard yourself from phishing, learn more

here.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

Frequently Asked Questions

Fair Usage Policy

  • To maintain the quality & performance of our Service(s), which could be disrupted by usage patterns of a small number of customers, Maxis has established a Fair Usage Policy to protects the interest of all our customers and ensure the highest level of service performance for all users.

  • All services including Maxis Postpaid, Maxis Fibre, Wireless Broadband services are subjected to Fair Usage Policy. 

    Here is the Fair Usage Policy.

    Each service or plan may have Fair Usage Policy rules are applicable for it as specified in the respective Service Specific Terms and Conditions. Click here for more. 

  • You will receive SMS/ call (whichever we consider appropriate) as and when your service(s) will be impacted due to breach of Fair Usage Policy. 

Looking for the right Postpaid plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels