Frequently Asked Questions
Maxis Unlimited Postpaid & 5G Home WiFi
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The all-new Maxis Unlimited Postpaid & Maxis 5G Home WiFi plans allow you to enjoy a list of benefits for you and your family when you combine ANY Maxis Postpaid and ANY Maxis 5G Home WiFi plan.
Benefits that you and your whole family get to enjoy:
- Unlimited 4G/5G mobile data for up to 6 lines – Your principal line and all your Share Lines tied to your principal line will enjoy unlimited mobile data.
- Maxis 5G Home WiFi Internet - Your Home WiFi now comes with 5G data with an option to add-on router on a 12-month or 24-month contract for Maxis 5G Home WiFi plan.
- LATEST mobile phones and home connected devices at RM0 upfront payment and pay for your devices over 24 or 36 monthly instalments at 0% interest.
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The all-new Maxis Unlimited Postpaid is available from 15 August 2023 onwards.
You can sign up any of the all-new Maxis Unlimited Postpaid 79/ 109/ 139/ 169/ 199 plan and any Maxis 5G Home WiFi 69/99/139 plan*.
*Maxis 5G Home WiFi is recommended for areas within 5G coverage
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Unlimited 5G internet quota for Maxis 5G Home WiFi plan with option to add-on 5G Router on a 12-month or 24-month contract.
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Maxis Unlimited Postpaid offers unlimited data on your mobile lines including principle and all your share lines; while Maxis 5G Home WiFi plan offers 5G data only SIM card for superfast WiFi.
To ensure better experience for all users, excessive and abusive data usage is subjected to Fair Usage Policy.
To know more about the Fair Usage Policy (FUP) for all services, click here
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The price of Maxis Unlimited Postpaid & 5G Home WiFi plan is a combination of what you are paying for existing Maxis Postpaid plans (79, 109, 139, 169, 199) and Maxis 5G Home WiFi plans (69, 99, 139).
At sign-up, you will need to pay the following:
Upon Purchase 1st Bill
Rate Plan Advance Payment 1x Rate Plan Monthly Commitment Fee - Processing Fee (One-time)
*(Applicable for Maxis Postpaid 79, 109, 139, 169 & 199)- RM10 SIM Fee (One-time)
*(Applicable for Maxis Postpaid 79, 109, 139, 169 & 199)- RM10 Your first monthly commitment will be pro-rated, based on the remaining days in the billing cycle.
Additional Information:
- No advance payment or deposit is required for existing mobile customer (who is converting existing line to Maxis Unlimited Postpaid & 5G Home WiFi)
- You must be 18 years or older and meet our credit requirements.
- For non-Malaysians, a registration deposit of RM300 is required for Maxis Unlimited Postpaid Plans
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New Maxis Postpaid mobile sign up is subjected to a one-time processing fee of RM10 and a SIM card fee of RM10.
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The processing fee covers administration, processing, and maintenance of your postpaid line, while the SIM fee is for provisioning your new SIM card.
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These fees will be included in your first bill after signing up for a new line or additional line. They are not paid upfront.
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Yes, these fees apply to new line purchases, Mobile Number Portability (MNP), and certain scenarios involving SIM issuance or replacement.
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Yes, each new principal line will incur a processing fee. For supplementary lines, only the SIM fee applies.
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You will be charged a one-time RM10 SIM fee for any new or replacement SIM/eSIM.
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Maxis Unlimited Postpaid & Maxis 5G Home WiFi plan is available for new registration for both Malaysian and foreigner over the age of 18 years.
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You can register for our services at any Maxis Stores, including Maxis Online Store.
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Yes, and your existing device contracts will be carried over if you upgrade to a higher rateplan. However, downgrading to a lower rateplan will trigger the contract penalty.
