Fair Usage Policy

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• What is Maxis Fair Usage Policy?

  To maintain the quality & performance of our Service(s), which could be disrupted by usage patterns of a small number of customers, Maxis has established a Fair Usage Policy to protects the interest of all our customers and ensure the highest level of service performance for all users.

• What are the usages subject to Fair Usage Policy?

  All services including Maxis Postpaid, Maxis Fibre, Wireless Broadband services are subjected to Fair Usage Policy. 

  Here is the Fair Usage Policy.

  Each service or plan may have Fair Usage Policy rules are applicable for it as specified in the respective Service Specific Terms and Conditions. Click here for more.

• Why did I receive an advance SMS reminder about FUP?

  Our records show that your line’s mobile data usage exceeded its applicable Fair Usage Policy (FUP) limits in recent months. The reminder gives you advance notice that speed reductions under FUP.

• What is changing from 26 November 2026?

  From 26 November 2026, we will be updating our FUP through mobile internet speed reductions when your line’s data usage reaches the applicable limit.

• My plan has unlimited data. Why can my speed be reduced?

  Unlimited data is subject to your plan’s FUP. You can continue using mobile internet after reaching the applicable limit, but at a reduced speed and at no extra charge.

• Does receiving the advance reminder mean my speed will be reduced?

  Not automatically. Your mobile internet speed will only be reduced when your line’s data usage reaches the applicable FUP limit.

• Is FUP based on individual or combined usage across my lines?

  If your Supplementary Plan is on Maxis Postpaid Share 39 or 48, then it shares the datapool with the Principal line.  

  If your Supplementary Plan is on Maxis Postpaid Member 50 or 60, then it has its separate FUP limit.

• Will I be notified when my mobile internet speed is reduced?

  Yes. You’ll receive an SMS when your line reaches its FUP limit and your speed will be reduced. An SMS will also  be sent when your data quota is refreshed.

• How will a speed reduction affect my internet use?

  You can continue using mobile internet, but you may experience slower browsing, longer download times, buffering or lower video quality.

• When will the FUP speed restriction be lifted?

  Your data quota will refresh automatically at the start of your next billing period, and the browsing speed will be restored to normal. The refresh date will be stated in your notification SMS.

  Actual speeds will continue to depend on coverage, network conditions and your device.

• How can I manage my mobile data usage?

  Use trusted WiFi for large downloads, cloud backups and software updates. You can also lower video quality and review your apps’ background data settings.

• My mobile internet is slow. How do I know whether FUP applies?

  If your speed has been reduced under FUP, you’ll receive an SMS notification with your quota refresh date. Slow speeds may also be caused by coverage, network conditions or device settings. If you’re unsure, contact us for help checking your line.