Terms & Conditions

MAXIS TRADE IN & WIN BIG CAMPAIGN TERMS AND CONDITIONS (“CAMPAIGN TERMS AND CONDITIONS”)

This is the terms and conditions of Maxis Trade In & Win Big Campaign (“Campaign”) promoted by Maxis Broadband Sdn Bhd (“Maxis”).
The Campaign starts from 29^th February 2024 until 30^th April 2024, both dates inclusive (“Campaign Period”).
Campaign eligibility:
1. Open to all active and new Maxis Postpaid subscribers on all Maxis Postpaid rate plans, who are at least 18 years of age (“Eligible Participants” or each, an “Eligible Participant”).
2. Each Eligible Participants must maintain his Maxis Postpaid MSISDN used to make entries under this Campaign during the Campaign Period. The Maxis Postpaid account must not be suspended or terminated for any reason whatsoever during the Campaign Period until the selection of winners.
By participating in this Campaign, you accept and agree to be bound by the following:
1. this Campaign Terms and Conditions;
2. Maxis Group Privacy Notice at www.maxis.com.my/privacy-statement/; and
3. Service Specific Terms and Conditions – Maxis Trade-In Programme at https://www.maxis.com.my/en/terms-conditions/devices/trade-in/.
The Campaign mechanics are as follows:
Campaign Prizes are as follows:
1. Consolation Prize
  1. Eligible Participants are required to run diagnostics test completely and accurately using the Maxis Trade-In app. For clarity, diagnostics test can be conducted multiple times but all tests run by the same Eligible Participant using the same MSISDN shall be considered as one (1) entry.
  2. Every Eligible Participant’s entry which ends with “7” will stand a chance to win a Consolation Prize as stated in clause 6 of this Campaign Terms and Conditions.
  3. Any entry received after 30^th April 2024 will automatically be disqualified and considered null and void.
2. Grand Prize
  1. Eligible Participants are required to run diagnostic test completely and accurately using the Maxis Trade-In app, trade-in their old device AND sign up for a new Samsung Galaxy S24 series device contract during the Campaign Period. For clarity, diagnostics test can be conducted multiple times but all tests run by the same Eligible Participant using the same MSISDN shall be considered as one (1) entry.
  2. Eligible Participants whose entry is the 24^th, 124^th, 224^th , 324^th and 424^th entry will stand a chance to win a Grand Prize as stated in clause 6 of this Campaign Terms and Conditions.
  3. Any entry received after 30th April 2024 will automatically be disqualified and considered null and void.

Campaign Prizes are as follows:

Consolation Prize	Grand Prize	Entry Selection	Total number of prizes
Consolation Prize	RM 50 Touch ‘n Go e-wallet pin	Entry that ends in “7”	50 units
Grand Prize	Bespoke Jet™ Plus Premium 210W All-in-one Clean Station Midnight Blue	24^th	1 unit each
	Jet Bot+ Robot Vacuum 60W Clean Station™ Misty White	124^th
	55" Crystal UHD 4K CU8000	224^th
	Galaxy Tab S9 FE (WiFi)	324^th
	Smart Air Purifier,40m²	424^th

The shortlisted Eligible Participants will be contacted by our representatives within twenty-one (21) working days after the end of the Campaign Period where our representatives will quiz the shortlisted Eligible Participants. The shortlisted Eligible Participants is deemed as winner if he/ she is able to answer the quiz correctly (“Winner”). If any of the shortlisted Eligible Participant is not able to answer the question correctly, the next Eligible Participant in sequence will be shortlisted and contacted to answer the question. Accordingly, all Eligible Participants should keep their mobile phones switched on and their accounts active during the Campaign Period.
We will announce the Winner after the end of the Campaign from 30^th April 2024 onwards via Maxis’ website.
Subject to this Campaign Terms and Conditions herein, each Winner is entitled to receive only one (1) Consolation Prize AND/OR one (1) Grand Prize throughout the Campaign Period.
The quantity of prize in this Campaign is on “first-come, first-served” basis and subject to stock availability. In case of out of stock, we shall be entitled to replace the free prize with item(s) of similar value without prior notice. Maxis has the sole and absolute discretion to decide on prize selection.
We will deliver the Campaign Prize to the Winner via the following methods:
1. Consolation Prize: Touch’ n Go E-Wallet pin will be emailed to you.
2. Grand Prize: we will deliver the Grand Prize via courier at the Winner's own risk upon our verification of:
  1. the Winner's full name and Identity Card (NRIC) number/Passport; and
  2. Maxis Postpaid MSISDN that participated in the Campaign; and
  3. full delivery address.
The following group of persons shall not be eligible to participate in this Campaign:
1. permanent or contract employees of Maxis (including its associated or related companies) and their immediate family members (children, parents, brothers and sisters, including spouses); and
2. representatives, dealers, employees and/or agents of Maxis and their immediate family members (children, parents, brothers and sisters, including spouses).
Maxis reserves the right to forfeit the Campaign Prize(s) if our attempt to deliver the Campaign Prize(s) fails for any reason whatsoever. Maxis shall not be responsible or liable in anyway whatsoever in the event the parcel does not reach the Winner’s address.
Maxis’ decision on the Winners and/or the Campaign Prize(s) shall be final and conclusive and Maxis shall entertain no correspondence, complaint or appeal at any time during or after the Campaign Period. The Winner is not allowed and not entitled to choose the variation or type of Campaign Prize(s).
Maxis reserves the right to replace or substitute the Campaign Prize(s) with other item(s) of equivalent value without any notice to the Winner.
The Campaign Prize(s) set out above shall be used/taken entirely at the risk of the Winner at all times and Maxis excludes all warranties and liabilities in connection with the Campaign Prize(s) to the fullest extent permitted by law. The Campaign Prize(s) is non-transferable, non-assignable and non-exchangeable for cash or any other item.
Winners shall be responsible for any additional costs, duties, taxes and/or other incidental expenses, which may be incurred as a result of and/or related to the Winner's acceptance or use of the Campaign Prize(s).
By accepting the Campaign Prize(s), the Winners expressly grant permission to Maxis and its agencies or partners to use the Winner’s name, photograph and/or likeness for purposes of advertising, editorial, promotional, marketing, trade and/or other purposes without further compensation and notice.
Acceptance of the Campaign Prize(s) by the Winner constitute a release and discharge of Maxis and its related companies, by or from any and all liability, claims, demands, actions and/or damages which the Winners may have, whether known or unknown at the present time, of any nature whatsoever, arising out of or relating to:
1. the Campaign;
2. personal injury and/or property damage, theft or loss suffered by the winner as a result of the use, employment and/or acceptance of the Campaign Prize(s) or participation/presence in the Campaign; and
3. any tax liabilities in relation to the Campaign, Campaign Prize(s) and/or use or enjoyment of the same.
Maxis reserves the rights:
1. to change, amend, revise, supplement, delete, vary or add to these Terms & Conditions without prior notice at any time and you shall be bound to such changes, amendments, revisions, supplements, deletions, variations or additions;
2. at any time, change any aspect of the Campaign (including the Prizes and discontinuing the Campaign) without prior notice; and
3. at Maxis sole discretion to cancel, suspend, modify or delay the Campaign or tabulation of votes in the event of unforeseen circumstances beyond its reasonable control. By continued participation in this Campaign, you will be deemed to have accepted any changes, amendments, revisions, supplements, deletions, variations or additions, which may be published in www.maxis.com.my
This Campaign and the Prize are provided on an "AS IS" basis without any representations or warranties of any kind whether express or implied. Maxis, its related and affiliated corporations disclaim and exclude all warranties relating to or in connection with the Campaign and the Prize including warranties of merchantability, fitness for a particular purposes, security and accuracy.
In no event shall Maxis, its related and affiliated corporations, sponsors, agencies and representatives be liable to you or to anyone else for any loss or injury or any direct, indirect, special, exemplary, consequential damages, or any damages whatsoever, whether in contract, negligence or in tort, arising out of or in connection the Campaign, the Prize and your participation in the Campaign including (without limitation) any cancellation or postponement of the rewards by its organizers.
Maxis shall not be liable to the participants or for any other party for any loss or damage of whatsoever nature suffered by a participant or such other party as a result of participation or non-participation in the Campaign or as a result of any act or omission on the part of Maxis.
Maxis shall not responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction, unauthorized access to, or alteration of, user or member communications, or any problems or technical malfunction of our telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of e-mail or players on account of technical problems or traffic congestion on the Internet.
Maxis reserves the rights: (i) to disqualify any participant that is found or suspected of tampering with the Campaign submission process, the operation of this Campaign or to be in violation of this Campaign Terms and Conditions; and/or (ii) to disqualify any participant and/or to forfeit any Campaign Prize(s) from a participant it believes has undertaken fraudulent practice and/or activities or other activities harmful to this Campaign or the Campaign submission process. Fraudulent activities are deemed to include but not be limited to the following:
1. any act of deceit and/or deception and/or cheating;
2. submission of answers and/or entries and/or responses by any person other than the natural person who is the named Maxis subscriber participating in the Campaign; and/or
3. submission of answers and/or entries and/or responses wholly or partially by way of and/or generated by way of any electrical device, computer, pre-programmed modem or by any other method or device which contravenes the submission of answers and/or entries and/or responses as stipulated in part (ii) herein above.
The personal information/personal data supplied by any participant for and under this Campaign will be used by Maxis in accordance with its privacy policy in the Maxis Group Privacy Notice. Please refer to the Maxis Group Privacy Notice by visiting the website (at www.maxis.com.my/privacy-statement/) for more information. Registration and/or participation in this Campaign is an agreement to be bound by the Maxis Group Privacy Notice, which shall form an integral part of the Campaign Terms and Conditions. In addition and without prejudice to the terms in the Maxis Group Privacy Notice, Eligible Participants agree and consent to his/her personal data or information being collected, processed and used by Maxis for:
1. the purposes of the Campaign; and
2. marketing and promotional activities conducted by Maxis deems fit in any media, including but not limited to any form of advertising or publicity media and materials such as audio and/or visual recordings published through newspapers, television networks, radio stations or online and digital media and on the Internet. Marketing and promotion activities include without limitation the use and/or publication of any details provided in and/or in connection to the entries, interviews material as well responses and related photographs. In this regard, each Eligible Participants agrees to co-operate and participate in all reasonable advertising and publicity activities of Maxis in relation to the Campaign.
This Campaign Terms and Conditions shall be governed by the Laws of Malaysia and subject to the exclusive jurisdiction of the Courts of Malaysia.