Maxis App

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• What is Maxis app?

  Maxis app is the all-in-one app for Maxis Postpaid individual and Maxis Business users. You can manage your accounts, pay your bills, and enjoy great rewards and offers. Download the app on Apple App Store or Google Play.
  

• Who can use Maxis app?

  All Maxis Postpaid individual customers and Maxis Business users can use Maxis app, this includes:

  • Personal and Business Individuals (bill is paid by yourself)
  • Maxis Postpaid principal and supplementary mobile lines
  • Maxis Home Fibre
  • Maxis Home 4G WiFi
  • Hotlink Postpaid & Fibre 99
  • Employees who are using Maxis Business mobile lines provided by their company. Please refer to Maxis App for Business FAQs for more information.
     

  If you are the PIC who is managing Maxis Business accounts, then Maxis Business Hub is for you.

• What can I do with Maxis app? (I am an individual customer)

  Maxis app lets you:

  • View account information
  • View data usage (for yourself or your supplementary lines)
  • Purchase internet passes (for yourself or your supplementary lines)
  • Manage your DataPool (data sharing with Share Lines)
  • Manage value added services
  • Download bill
  • Pay bill
  • Subscribe to eBill
  • Manage direct debit
  • Manage, self-diagnose, and optimise your Maxis Home Fibre WiFi
  • Discover Maxis’ entertainment offerings and partner offers
  • Discover and enjoy exclusive rewards and offers

• I am a Maxis Postpaid individual customer, how do I log in to Maxis app?

  Tap on “Personal”. You need to sign up for a Maxis ID first if you haven’t already done so. Then, log in using the email address or mobile number you used to sign up for your Maxis ID, followed by your password or 6-digit TAC code sent by SMS.
  

• I don't have Maxis ID, how do I sign up for Maxis ID?

  Tap on “Personal”, then tap on “Sign Up”.
  

• I am a Maxis Postpaid supplementary line user, can I use Maxis app?

  Yes! 
  Tap on “Personal”. 
  Sign up for a Maxis ID using your supplementary line number and email address.Then log in using either your email address or mobile number.
  

• I am a Maxis Home Fibre / Maxis Home 4G WiFi customer, how do I log in to Maxis app?

  First, sign up for a Maxis ID with your email address. 

  Then, log in by tapping “Personal” and then using your email address. 

  Once you have logged in with your Maxis ID, tap on “LINK SERVICES”. You will need your IC/Passport number and your Maxis billing account number. 

  If you have more than one Maxis billing account, you can use any of your billing account numbers. 

  The linking process will take up to 10 minutes, close and reopen Maxis app to see your services.
  

• I have more than one Maxis Postpaid service, how can I manage my other services?

  Follow these easy steps:

  Once you have logged in with your Maxis ID, 

  Tap on “Switch Line” on the top left of the Home screen, 

  Then tap “LINK THEM NOW”. You will need your IC/Passport number and your Maxis billing account number.

  If you have more than one Maxis billing account, you can use any of your billing account numbers. The linking process will take up to 10 minutes, close and reopen Maxis app to see your services.
  

• I am a Maxis Business user (my company pays for the bill), how do I log in to Maxis app?

  Tap on “Business”. Enter your company-provided mobile number and the 6-digit TAC code sent to your number by SMS. There is no need to sign up.
  

• I am a Hotlink Postpaid customer, how can I manage my service?

  You will need to use Hotlink app.

• I have Maxis Postpaid and Hotlink service, how can I manage my services?

  Effective 8 Apr 2024, Maxis Postpaid user who also has active mobile lines under Hotlink Postpaid and Hotlink Prepaid will be able to manage the Hotlink services via Maxis app. Here's how: on the landing page, tap on "All Services" the available services will be listed. Choose which Hotlink service you would like to manage. 

  Alternatively, you can still login to Hotlink app to manage your Hotlink services.

• What are the services available if I am to manage my Hotlink Prepaid on Maxis app?

  You can perform the following for your Hotlink Prepaid on Maxis app:
  

  • Top up
  • Mobile Internet purchase
  • Data roaming purchase

• Can I pay my Hotlink Postpaid bill via Maxis app?

  If you also have an active Hotlink Postpaid service under your name, yes, you will be able to pay your Hotlink Postpaid bill. You can even, manage your Mobile Internet, Value Added Services as well as activating Roaming passes.

• Since now most of the features are available in Maxis app for my Hotlink mobile lines, how do I activate e-Voucher or Redeem Hotlink Rewards?

  These are the special features for Hotlink customers, to manage this, you will need to login to Hotlink app, click Here for quick access. 

• I am seeing Hotlink services which is currently being used by another person when I login to Maxis app. How do I disable this view?

  It is with the intent for customer convenience to be enable all mobile lines registered under one name in a single app. However, if the Hotlink line is not used by you and you dont intend to manage, it is advisable that you transfer the ownership to the actual user. 

• I am a Hotlink Postpaid & Fibre 99 customer, how can I manage my services?

  You will need to use Maxis app to manage your services.

  First, sign up for a Maxis ID with your email address. 

  Then, log in by tapping “Personal” and then using your email address. 

  Once you have logged in with your Maxis ID, tap on “LINK SERVICES”. You will need your IC/Passport number and your Maxis billing account number. 

  If you have more than one Maxis billing account, you can use any of your billing account numbers. 

  The linking process will take up to 10 minutes, close and reopen Maxis app to see your services.

• Are there any data charges for using this app?

  There are no data charges for usage within the app when in Malaysia. However, the location map feature in Maxis Deals, and re-direction to other websites or apps from the Maxis app will incur standard data charges.Usage of the app when roaming will incur roaming data charges.

• How do I provide feedback if the app does not work on my phone?

  Kindly contact us by:

  • Live Chat from within Maxis app (tap on Me > Live Chat)
  • WhatsApp us at 0123451123
  • Calling 123 from your Maxis mobile (or 1800821123 from other local mobile or fixed line)

• I paid my bill from Maxis app, when will my payment be reflected into the app?

  On successful payment, you will receive a payment notification from Maxis Pay (pay@maxis.com.my), and your account balance in Maxis will be updated in a few minutes. In some cases, it may take up to 24 hours.

  If your account balance is not updated after 24 hours, please contact us for assistance. Please have your “Receipt No” from the payment notification email ready.

• I am having trouble making payment from Maxis app, what should I do?

  First, kindly ensure you have a working internet connection. If your mobile line is barred or suspended, you will not be able to complete payment using your mobile internet.

  If your payment is not successful, please try another method of payment (different card/bank/eWallet). 

  Alternatively, you can pay by JomPay from your online banking.

• How will I know whether my Internet/Roaming pass purchase is activated?

  You will receive a confirmation SMS when your purchased Internet/Roaming Pass is activated.

  Your active internet and data roaming pass will also be displayed on Maxis app, just tap on service/ line to check the internet and data roaming passes displayed below your DataPool. 

  If your Internet/Roaming Pass is not activated for within 20 mins from purchase, after checking the SMS and Maxis app, please contact us for assistance.