Frequently Asked Questions

Maxis ID

1. About Maxis ID

  • Maxis ID is a unified login system that allows Maxis subscribers to: 

    • Access self-help features on the Maxis app and Maxis Care; 
    • Make purchases on the Maxis Online Store;  
    • Owner/ principal line to manage multiple Maxis services (postpaid, broadband & fixed line) with a single Maxis ID.  
    • Manage usage and make purchase for each line.  
    • Maxis Mobile Consumer subscribers; 
    • Maxis Business Mobile users (company paid)
    • Maxis Business PIC
    • Maxis Home Fiber/broadband customers (without Maxis mobile number)
    • Non-Maxis subscribers (for online store purchases); 

2. Sign-up Process

  • You can sign up in two ways:

    1. Online at www.maxis.com.my:
      1. Click on 'Login'
      2. Choose 'Sign up for Maxis ID'
      3. Provide your mobile number and email address

    2. Via the Maxis app:
      1. Download the Maxis app from Apple App Store or Google Play
      2. Select 'Sign up for Maxis ID' before logging in
    • A valid mobile number (Maxis or from any local service provider)
    • A valid email address 
    • For Home Fiber/broadband customers: Your NRIC/ passport number and account number 

3. Account Management

  • Yes, you can manage all your Maxis services (postpaid, broadband & fixed line) with a single Maxis ID. To do this: 

    1. Ensure you've added and verified your email address 
    2. Link your services via the Maxis app or Maxis Care
    1. If this is your first time using the Maxis app, make sure you have added and verified your email address before proceeding.
    2. Open the Maxis app and navigate to "All services".
    3. Scroll down until you see the "LINK SERVICES" section.
    4. Follow the prompts to connect your other existing Maxis services 
    5. Once done, refresh the app and check "All services" again to confirm your services are now visible.


    💡 Tip: If you are still unable to view your services, please contact our support team by calling 123 from your Maxis mobile for further assistance.

  • While Maxis app and Maxis Business Hub share the same Maxis ID system, we recommend using separate email addresses for a better experience: 

    • Use your work email for Maxis Business Hub
    • Use a personal email for the Maxis app
    • Only 1 principal line can link and view all services under your registered NRIC/passport. 
    • Other principal and supplementary lines can register for Maxis ID using a unique email address for each. However, these accounts will have limited access to the following features: 
      • Own usage 
      • Purchase International Roaming passes for their own line 
      • View bill – only portion applicable for the line/ service.  
      • Retrieve PUK (Personal Unblocking Key) 

4. Password Management

  • You can reset your password in three ways: 

    1. At www.maxis.com.my:
      1. Click 'Sign In'
      2. Choose to sign in via email
      3. Click 'Forgot password'
         
    2. On the Maxis app or Maxis Care: 
      1. Enter your email address at the login page
      2. Click 'Forgot' when prompted for a password
         
    3. Contact our customer service for assistance

5. Troubleshooting

  • If you're experiencing any problems with your Maxis ID, please:

    1. Ensure your email address is verified
    2. Check that all your services are linked correctly
    3. If issues persist, contact our customer support team at 123 from your Maxis mobile

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The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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