Transfer eSIM via Maxis App

For iPhone & Android Devices (via Maxis App)

Follow these steps to learn how to transfer your eSIM easily

What You Need

Operating System Requirements:
1. iOS 17.5 or later
2. Android 13 or later (note: not compatible with Huawei models)
3. Maxis App version 8.117 or above
Currently a Maxis Postpaid subscriber using a physical SIM or eSIM.
Ensure that your device is eSIM compatible.
If you are transferring your eSIM, ensure that both devices are eSIM compatible.
Your account is active, not barred or suspended.
Registered owner is able to receive SMS OTP and able to perform NRIC/passport and face verification.
Email address is the account holder’s email address.
For Share line users, the Principal line owner must walk-in store to request for the eSIM QR.

What To Do

Downloaded and logged into Maxis app
Connect your phone to a stable WiFi connection

CONVERT PHYSICAL SIM TO ESIM
TRANSFER ESIM TO NEW DEVICE

Step 1 - Go to your Maxis app and tap on eSIM Manager.

Go to your Maxis app and tap on the eSIM icon.

Step 2 - Select the mobile number that you would like to convert your physical sim to eSIM (please ensure that the requesting device is triggering the request).

Select the mobile number that you would like to convert your physical sim to eSIM (please ensure that the requesting device is triggering the request).

Step 3 - Tap on Start. Ensure that you are connected to WiFi, and that you are the registered owner or that they are near to perform NRIC/passport and face verification.

Tap on Start. Ensure that you are connected to WiFi, and that you are the registered owner or that they are near to perform NRIC/passport and face verification.

Step 4 - Once face recognition is completed successfully, tap on Install.

Once face recognition is completed successfully, tap on YES, CHARGE TO BILL AND PROCEED. RM10 will be charged to your bill for every eSIM transfer from one device to another.

Tap on INSTALL to proceed with the installation.

Go to your Maxis app and tap on the eSIM icon.

Step 2 - From the requesting device, select the mobile number that you would like to transfer the eSIM from (please ensure that the requesting device is triggering the request).

From the requesting device, select the mobile number that you would like to transfer the eSIM from (please ensure that the requesting device is triggering the request).

Tap on Start. Ensure that you are connected to WiFi, and that you are the registered owner or that they are near to perform NRIC/passport and face verification. Also ensure that the email address is the same as the one for your Maxis app.

Step 4 - Once face recognition is completed successfully, tap on YES, CHARGE TO BILL AND PROCEED. RM10 will be charged to your bill for every eSIM transfer from one device to another.

Once face recognition is completed successfully, tap on YES, CHARGE TO BILL AND PROCEED. RM10 will be charged to your bill for every eSIM transfer from one device to another.

Tap on INSTALL to proceed with the installation.

Your eSIM will be successfully installed once the mobile number appears under eSIM in your sim management settings on your phone.

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