Frequently Asked Questions
iPhone Duo Complimentary 6-Month Device Care Plus FAQ
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Enjoy a total of 6 months of FREE Maxis Device Care Plus when you purchase an eligible iPhone Duo with Maxis Postpaid 139 or above, or Maxis Family Plan 299 or 399.
This includes the standard 3 months of complimentary Maxis Device Care Plus, plus an additional 3 months at no extra cost.
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You are eligible for this offer when you purchase an iPhone Duo with Maxis Zerolution or a Normal Device Contract on Maxis Postpaid 139 or above, or Maxis Family Plan 299 or 399.
The offer is subject to successful Maxis Device Care Plus activation, AIA's approval and promotional availability on a first-come, first-served basis.
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Simply opt in to Maxis Device Care Plus when purchasing your iPhone Duo:
- In-store: Let our staff know you would like to subscribe to Maxis Device Care Plus when they offer it to you.
- Online: Make sure Maxis Device Care Plus is selected during checkout.
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The offer starts on 16 October 2026 and is available until further notice.
The complimentary 6-month Maxis Device Care Plus offer is limited and available on a first-come, first-served basis, while the promotional allocation lasts. Terms and conditions apply.
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Your Certificate of Insurance may show the standard insurance premium. However, Maxis will waive your Maxis Device Care Plus subscription charges for the first 6 months under this promotion.
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The first 6 months are free. From month 7 onwards, your subscription will continue at the standard monthly rate unless you cancel it.
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You must subscribe to Maxis Device Care Plus within 7 days of purchasing your device to qualify for the complimentary offer.
- Subscription channels: Customers can walk in or call Maxis at 123 to subscribe within the 7-day period. Subscription not available through the Maxis App.
- Start of 7-day period: Calculated based from the device contract activation date (upon device collection/delivery date).
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Yes. All applications are subject to AIA approval.
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You can view your Maxis Device Care Plus coverage through the Maxis App or your Maxis Online Account.
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Yes. You may cancel your Maxis Device Care subscription at any time during the complimentary period. However, once cancelled, you will no longer be eligible for this promotional offer.
For more information about coverage, claims, subscription charges and cancellation, please refer to our Maxis Device Care FAQs.
Terms and conditions apply.
Need to get in touch with us?
Contact Maxis Customer Service