Family Plan

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• Who is eligible to sign up for Maxis Family Plan?

  All eligible customers (new/existing) above 18 years old can sign up for Maxis Family Plan

  • Foreigner is subject to deposit of RM500/ per mobile line registered; hence it is up to RM2,000 if all 4 mobile lines are registered at one go.
  • Malaysian: RM299/399/499 Rate Plan Advance Payment is applicable. No rate plan advance payment required if customer is taking device contract (Device advance payment subject to Enhanced Credit Check (ECC).
  • Only one (1) Maxis Family Plan is allowed per customer NRIC.
  • A one-time processing fee of RM10 will be charged for new principal Maxis Family Plan customer into the first postpaid bill
  • There will also be a one-time fee for the provisioning of a new SIM or eSIM for the principal and all Family Plan Members which will also be charged into the postpaid bill

• What is the difference between Maxis Family Plan Fibre and Maxis Family Plan Home WiFi service?

  Fibre and Home WiFi are both home internet services. Maxis Family Plan Fibre offers speed upgrade options whereas Home WiFi has only one (1) service option with no minimum speed guarantee.

  The availability of Maxis Family Plan Fibre is subject to your home address being fibre-ready. In the event where we are not able to provide Fibre service in your home, Home WiFi will be provided as an alternative home internet solution.

• What is the difference between Maxis Family Plan & Maxis Postpaid Unlimited Bundle?

  The Maxis Family plan is a multi-line bundle which includes:

  Up to 8x Maxis Unlimited Postpaid Mobile lines,

  Up to Maxis Family Fibre 300Mbps (Upgradable to 800 Mbps) OR 1x Maxis Family Home WiFi

  With a 24-month service contract at a fixed rate. Customers will also be allowed to upgrade fibre plans and add on selected devices and home devices on Zerolution.

  The Maxis Postpaid Unlimited Bundle offers different mobile plans and fibre plans to get unlimited data, calls & SMS.

  The Maxis Postpaid Unlimited bundle also offers more flexible device ownership models on normal device contract. 

• I’m an existing customer with contract. Can I subscribe to Maxis Family Plan using my existing MSISDN?

  Existing Maxis customers are eligible to subscribe to Maxis Family Plan. All existing services will be re-contracted for 24 months under the Maxis Family Plan.

  Existing Maxis Postpaid
  If you have any device contracts (Normal/Zerolution) with your Maxis Postpaid lines moving into the Maxis Family Plan, your contract will be terminated and early termination fees will apply.

  Existing Maxis Fibre Service
  If your Maxis Fibre service is still contracted, you can upgrade to Maxis Family Fibre without any penalty charges. You will start a fresh contract period of 24 months under the Maxis Family Plan.

  Existing Free mesh WiFi
  If you have an existing Free mesh WiFi Contract, your subscription will continue under Maxis Family Plan without any penalty charges only if you subscribe to fibre speeds of 500Mbps and above. If you choose to subscribe to fibre speeds below 500Mbps, your free mesh contract will be terminated and early termination fees will apply.

  Existing Maxis Home WiFi Service
  If your Maxis Home WiFi is still contracted with RM1 4G Router, you can upgrade to Maxis Family Fibre without any penalty charges.

  Existing Samsung TV/mesh WiFi/Apple TV 4K Zerolution Contract
  If you have any Zerolution contracts with your Maxis Fibre or Home 4G WiFi service moving into Maxis Family Plan, your contract will be terminated and early termination fees will apply.

  Existing Maxis Watch or Tablet
  If you have any Maxis Watch or Tablet plans with Zerolution contract, your subscription will continue under Maxis Family Plan without any penalty charges. 

• I'm an existing Maxis Postpaid Unlimited customer with Fibre 500Mbps. I'm currently contracted with 2 FREE mesh WiFi. Can I change my subscription to Maxis Family Plan? What will happen to my existing Fibre and FREE mesh WiFi contract?

  Existing Maxis Fibre Service
  If your Maxis Fibre service is still contracted, you can upgrade to Maxis Family Fibre without any penalty charges. You will start a fresh contract period of 24 months under the Maxis Family Plan.

  Existing Free mesh WiFi
  If you have an existing Free mesh WiFi Contract, your subscription will continue under Maxis Family Plan without any penalty charges only if you subscribe to fibre speeds of 500Mbps and above. If you choose to subscribe to fibre speeds below 500Mbps, your free mesh contract will be terminated and early termination fees will apply.

• I'm an existing Maxis Postpaid Unlimited customer with Fibre 500Mbps. I'm currently contracted with 2 FREE mesh WiFi. Can I change my subscription to Maxis Family Plan with Fibre 300Mbps? What will happen to my existing Fibre and FREE mesh WiFi contract?

  Existing Maxis Fibre Service
  If your Maxis Fibre service is still contracted, you can upgrade to Maxis Family Fibre without any penalty charges. You will start a fresh contract period of 24 months under the Maxis Family Plan.

  Existing Free mesh WiFi
  If you have an existing Free mesh WiFi Contract and you choose to subscribe to fibre speeds below 500Mbps, your free mesh contract will be terminated, and early termination fees will apply.

• I'm an existing Maxis Postpaid Unlimited customer with Fibre 800Mbps with FREE 2 mesh WiFi. I have already completed my 2-year contract. Can I change my subscription to Maxis Family Plan and will I be contracted again?

  Existing Maxis Fibre Service
  If your Maxis Fibre service is no longer contracted, you can upgrade to Maxis Family Fibre without any penalty charges, but you will start a fresh contract period of 24 months under the Maxis Family Plan.

  Existing Free mesh WiFi
  If you have received the 2 FREE mesh WiFi and are no longer contracted on the free mesh WiFi, your subscription will continue under Maxis Family Plan without any penalty charges.

• I'm moving to a different location. What will happen to my Maxis Family Plan with Fibre subscription if: (a) coverage is available at the new location? (b) there is no Maxis Fibre coverage at the new location?

  Your Maxis Family Plan Fibre service period will continue at your new location.

  Your Maxis Family Plan Fibre service will be terminated, and you will be provided with Maxis Family Plan Home WiFi.

• Can I transfer my Maxis Family Plan subscription to another person after I have completed my 24-month contract?

  No, your family plan can be activated prior to fibre installation. At point of family plan sign up, you will have 4 mobile lines activated and ready to use with unlimited data while we schedule your fibre installation. If fibre cannot be installed (due to unforeseen technical reasons), your home internet needs will be fulfilled by our Home WiFi instead. 

• Is it compulsory to register supplementary lines if I sign up for Maxis Family Plan?

  No, you may opt to subscribe to any number up the allocated amount of additional lines as part of the Maxis Family Plan.

• I am moving to another place with no Maxis Fibre coverage. Can I change my subscription from Maxis Family Plan Fibre to Maxis Family Plan Home WiFi?

  Yes, you can. Your Maxis Family Plan Fibre service will be terminated, and you will be provided with Maxis Family Plan Home WiFi. Your contract period will continue.

• Can I sign up for device offer with Maxis Family Plan?

  Yes. We do offer Zerolution contract for Family Plan services and this is subject to eligibility check.

• What are the available device offers under Maxis Family Plan?

  Device Zerolution

  Up to 4 Zerolution devices (smartphone, smartwatch, tablet, TV, etc.) can be taken, however only a maximum of one (1) TV/Apple TV on Zerolution can be taken.

  Eligibility is subject to eligibility check. And customer does not have any other Samsung TV/Apple TV 4K contract in the same NRIC.

  For Family Plan's Device Pricing on Zerolution - Please refer to the Zerolution Device Prices on Maxis Postpaid Share 48 on our Maxis Online Store.

• Can I sign up more than 1 Maxis Family Plan bundle?

  No, only one Maxis Family Plan bundle can be registered to one NRIC.

• Can I request separate billing for my supplementary lines?

  No, the Maxis Family Plan is a bundled proposition that will come as one single bill under the principal line.

• Can I register Maxis Family Plan under my company name?

  No, the Maxis family Plan is not a business package.

• Can I request to install Maxis Family Plan Fibre at my office address?

  No, the Maxis family Plan is not a business package and is meant for family home usage.

• Can I terminate my supplementary line and add-on a new number to be part of my Maxis Family Plan supplementary?

  Yes, you may either choose to transfer your existing supplementary lines into the Family Plan or take up new lines.

• What would happen to my Maxis Family Plan contract if I decided to terminate 1 of my supplementary line?

  You will still be paying the total bundle price of RM 299. However, the Family Plan contract penalty will not be triggered.

  If there is any active contract attached to the Supplementary line, then the contract will be terminated and Early Termination Fee will be triggered.

• Can I add-on additional supplementary lines (than allocated) to my Family plan?

  Yes. You may add up to one (1) Additional Family Member plan for RM48 a month.

• Can I cancel my fibre or Home WiFi on my Family plan?

  If you have to terminate your fibre or home WiFi with your Family plan subscription, it will be considered as termination of Family Plan, customers postpaid lines have to be changed to Maxis Postpaid plans and Early Termination Fee for Family Plan will apply. 

• Can I choose to cancel 1 device on my Family Plan and maintain the remaining devices on the Family Plan (if any)?

  Yes, you may terminate 1 device on your family plan. Termination penalty will apply on the terminated device only. Device rules are based on Zerolution rules. 

• What does RM10/day mean for Unlimited Data for home and mobile for a family of 4?

  The Maxis Family Plan 299 comes with home fibre and 4 mobile lines for RM299/month. This would turn out to be less than RM10/day for an average month.

• Does Maxis Family Plan come with 5G? Will all my mobile lines under the Maxis Family plan get to enjoy 5G?

  Yes, the Maxis Family Plan will come with 5G effective 19^th October 2023 and all the lines (principal and supplementary) within Family plan will enjoy 5G with no additional fee. To enjoy 5G, please ensure that

  • You are using a 5G capable device;
  • You have a 4G LTE SIM. To check, just dial *100*8*5# from your phone;
  • You have 5G settings enabled on your device;
  • You are within 5G coverage. To check, click here deeplink coverage check (https://www.maxis.com.my/en/about-maxis/5g-network/#coverage)

• Will there be any charges for 5G in the bill?

  No, all lines under Maxis Family Plan will enjoy 5G without additional charges.

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• What makes this new Family Plan special?

  For a limited time, we're offering an enhanced Maxis Family Plan exclusively through selected Maxis Centres in KL & Selangor and our Telesales channel. This plan includes:

  • Ultra-fast fibre: 500Mbps or 1Gbps speeds
  • Flexible mobile lines: Start with 3 or 4 lines, then add up to 6 more at just RM29/month
  • Entertainment bonus: Complimentary access to Sooka Premium until 28^th February 2026
  • Future-ready: Free WiFi 6E router for 2Gbps upgrades

• Can I switch from my current Family Plan?

  Yes! Existing customers can freely choose to upgrade. Key considerations:

  • New 24-month contract for all services
  • Device contracts may incur early termination fees (partial waiver available)
  • Visit any Maxis Centre in KL and Selangor for personalised migration advice

• What happens to my device contracts if I switch?

  • We’ll help make your transition as smooth as possible. Here is a breakdown of how your device contracts are handled:
    • For Mobile, Watch, or Tablet Contracts: Your existing contracts will continue seamlessly with no changes or penalties.
    • For Premium Home Device or Zerolution Contracts: An Early Termination Fee (ETF) will apply if you switch. However, we provide a one-time goodwill waiver to help cover this cost. Here’s how it works:
      • Waiver Amount: The waiver will match your ETF amount, up to a maximum of RM1,000.
      • Per Account Limit: This waiver is limited to RM1,000 for your entire account, not per individual device contract.
      • Outstanding Balance: If your total ETF is higher than RM1,000, you will be responsible for paying the remaining balance.
      • Examples:
        • If your ETF is RM600, the waiver will cover the full RM600, and you pay nothing.
        • If your ETF is RM1,500, the waiver will cover RM1,000, and you will need to pay the remaining RM500.

• What happens if I decide to suspend my principal or one of my family lines from the Maxis Family Plan?

  You will continue to pay the total agreed bundle price for the Maxis Family Plan.

• Why upgrade if my current plan has more included lines?

  Experience enhanced value:

  • Speed boost: Fibre speeds up to 10x faster at same price tier
  • Cost efficiency: Add extra lines at just RM29/month (vs. RM48 previously)
  • Future-proofing: Free router for upcoming 2Gbps upgrades
  • Entertainment bonus: Complimentary access to Sooka Premium until 28^th February 2026

• How does the Sooka Premium offer work?

  New Family Plan subscribers get:

  • Complimentary access to Sooka Premium until 28^th February 2026
  • Includes live sports, movies & TV shows
  • Automatically activated upon sign-up (valid until Feb 2026)

• I use Home WiFi – why should I switch?

  Maximize your connectivity:

  • Keep your free Home WiFi service
  • Add family lines at lowest-ever rate (RM29/month)
  • Seamless fibre upgrade path at no extra cost when available
  • Bonus entertainment with Sooka Premium