Frequently Asked Questions
Fibre Termination
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We’re sorry to see you go. To terminate your Maxis Fibre service:
- Please submit your request via Maxis Chat or call our hotline at 123. Our specialised team will contact you within 4 working days from 03‑5123 XXXX to process your request or;
- Walk in to selected Maxis Centres.
Important: Your service remains fully active until termination is finalised, so you can continue using it as normal during this period.
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- Termination is free if your service is outside the contract period.
- If you are still under contract:
- Early termination fee = monthly fee × remaining contract months
- Plus any outstanding device instalment balances
- An RM200 device non-return fee applies if the equipment is not returned, partially returned, or returned damaged.
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You must return this complete set in good condition:
- 1 Router
- 1 BTU modem
- 2 Power adapters
Return the items to a designated Maxis Centre within 14 days of speaking to us about your termination request to finalise the termination.
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To complete your termination, please return your devices to a selected Maxis Centre within 14 days of speaking to us.
Important Notice, if device is not returned within 14 days:
- Your service remains active
- Regular billing continues
- You will need to submit a new termination request
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Fibre services don't support temporary suspension. We recommend:
- Submit termination request
- Continue using service until we contact you
- Return equipment within 14 days of final confirmation
This avoids service disruption while ensuring smooth termination.
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You can still terminate your fibre if the devices are lost or unavailable. An RM200 device non-return fee will apply; please settle this amount first to complete the termination.
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Please proceed to your nearest Maxis Centre from the list below:
No. Region Maxis Centre 1 Central MAXIS CENTRE AEON SEREMBAN 2 2 Central MAXIS CENTRE AEON SHAH ALAM 3 Central MAXIS CENTRE ALAMANDA 4 Central MAXIS CENTRE EKO CHERAS 5 Central MAXIS CENTRE I-CITY MALL 6 Central MAXIS CENTRE IPC 7 Central MAXIS CENTRE KLANG 8 Central MAXIS CENTRE KLCC 9 Central MAXIS CENTRE METRO KAJANG 10 Central MAXIS CENTRE MIDVALLEY GARDENS 11 Central MAXIS CENTRE NU SENTRAL 12 Central MAXIS CENTRE ONE UTAMA 13 Central MAXIS CENTRE QUAYSIDE 14 Central MAXIS CENTRE SELAYANG 15 Central MAXIS CENTRE SEREMBAN 16 Central MAXIS CENTRE SUNWAY PYRAMID 17 Central MAXIS CENTRE SUNWAY VELOCITY 18 Central MAXIS CENTRE THE EXCHANGE TRX 19 Northern MAXIS CENTRE AEON KINTA CITY 20 Northern MAXIS CENTRE AEON SERI MANJUNG 21 Northern MAXIS CENTRE ALL SEASONS PLACE 22 Northern MAXIS CENTRE AMAN CENTRAL 23 Northern MAXIS CENTRE BUKIT MERTAJAM 24 Northern MAXIS CENTRE IPOH 25 Northern MAXIS CENTRE LANGKAWI - KEDAH 26 Northern MAXIS CENTRE QUEENSBAY 27 Northern MAXIS CENTRE SEBERANG JAYA - PENANG 28 Northern MAXIS CENTRE SUNGAI PETANI 29 Northern MAXIS CENTRE SUNWAY CARNIVAL 30 Northern MAXIS CENTRE TAIPING 31 Southern MAXIS CENTRE AEON TAMAN UNIVERSITI 32 Southern MAXIS CENTRE AEON TEBRAU CITY 33 Southern MAXIS CENTRE BATU PAHAT MALL 34 Southern MAXIS CENTRE JB-1 CENTRE DANGA BAY 35 Southern MAXIS CENTRE MAHKOTA PARADE 36 Southern MAXIS CENTRE PARADIGM MALL JOHOR BAHRU 37 Southern MAXIS CENTRE TAMAN MOLEK 38 East Coast MAXIS CENTRE AEON KOTA BHARU 39 East Coast MAXIS CENTRE KB MALL 40 East Coast MAXIS CENTRE KOTA BAHRU 41 East Coast MAXIS CENTRE KTCC 42 East Coast MAXIS CENTRE KUALA TERENGGANU 43 East Coast MAXIS CENTRE KUANTAN - PAHANG 44 Sabah MAXIS CENTRE 1BORNEO 45 Sabah MAXIS CENTRE API API 46 Sabah MAXIS CENTRE ITCC 47 Sabah MAXIS CENTRE LINTAS 48 Sabah MAXIS CENTRE SANDAKAN 49 Sabah MAXIS CENTRE SURIA SABAH 50 Sarawak MAXIS CENTRE AEON KUCHING 51 Sarawak MAXIS CENTRE BINTULU 52 Sarawak MAXIS CENTRE KUCHING 53 Sarawak MAXIS CENTRE MIRI TIMES SQUARE 54 Sarawak MAXIS CENTRE PLAZA MERDEKA 55 Sarawak MAXIS CENTRE SIBU 56 Sarawak MAXIS CENTRE THE SPRING 57 Sarawak MAXIS CENTRE VIVACITY -
We'll still process your termination request remotely after contacting you. However, to avoid the RM200 device non-return fee:
- Please find the nearest Maxis Centre from the above list
- Return equipment within 14 days
*Courier returns aren't accepted for security reasons.
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If terminated during contract period:
{Early Termination Fee} = {Monthly Plan Fee} x {Remaining Contract Months}
Example: RM139/month plan with 5 months left = RM695 fee. -
Your final bill includes:
- Prorated charges from last bill date to termination date
- Any outstanding fees
- Equipment charges (if applicable)
Credit balances >RM30 can be refunded via our Online Refund Portal.
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A waiver has been applied to offset this fee in your final statement.
Important:
✓ Always return within 14 days after speaking to us
✓ Keep your return receipt for reference
✓ Incomplete sets will incur full RM200 device non-return fee -
Initial Contact, within 4 working days of your request, we'll:
- Send an SMS confirmation
- Attempt our first call from 03-5123XXXX
Follow-Up Attempts, if we can't reach you:
- We'll send a reminder SMS and try again the next working day
- Make a final call attempt the following working day after that
Important Notice, if all call attempts are unsuccessful:
- Your service remains active
- Regular billing continues
- You'll receive an SMS notification about the status
To complete your termination:
- Answer calls from 03-5123XXXX when we contact you
- If you missed all attempts, submit a new request
- Return all devices to a designated Maxis Centre within 14 days of speaking to us
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Please refer to the following guide:
