Frequently Asked Questions

Switch to Maxis Fibre

You can switch to Maxis Fibre in below 3 steps:-

Check coverage at https://www.maxis.com.my/en/broadband/maxis-fibre/#step1;

Walk-in to you nearest Maxis Centre or authorised retailer; or leave your details online for us to call you back at https://www.maxis.com.my/en/broadband/maxis-fibre/

Subscribe to your preferred package and your Maxis Home Fibre Service will be installed within 14 working days

Please be mindful of the following:-

If your existing service is still within contract period, you may require to clear early termination fee/ penalty by your existing service provider

To ensure your have uninterrupted internet service at home, do not terminate your existing service before Maxis Home Fibre installation is completed

Find out if you're covered

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels

WhatsApp us

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@MaxisListens

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Find a store

Walk into a Maxis Store near you for help

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Customer Complaint Management Process

Your feedback or enquiry on billing, network and service connectivity will be responded to within 48 hours.

We will make 3 staggered attempts to reach our customers.

If we are not able to reach customers for us to validate matters and gather any required information for our onward action, customers will be encouraged to engage our channels below for any further assistance:

WhatsApp us and select Option 6 to check on your existing case status or to report on any network and service connectivity issues.
Call us at 123 from Maxis Mobile or 1800 821 123 from other local mobile or fixed line.