🔒 Maxis & Hotlink SMS Sender ID Change

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• What's changing about SMS sender names?

  Starting 21 Jan 2026:

  • SMS with sender ID "Maxis" will show as "80XXX MAXIS" (e.g., 80100 MAXIS).
  • SMS with sender ID "Hotlink" or "Hotlink Gift" will show as "80XXX HLINK" (e.g., 80100 HLINK).
  • Messages from other shortcodes (e.g., 6XXXX, 2XXXX) remain unchanged.

  
  Your messages aren't changing - only how they appear in your inbox. You'll still receive the same alerts and offers.​

• Why are SMS names changing?

  This government (MCMC) requirement helps:

  ✅ Stop fake messages pretending to be Maxis/Hotlink
  ✅ Make real messages easier to spot
  ✅ Protect you from SMS scams

• Will my messages look different?

  Only the sender name changes:

  • 📬 Same account alerts (bills, data usage)
  • 💌 Same promotions and offers
  • ⏱️ Same message frequency
    The content inside messages stays identical.

• How do I spot real Maxis/Hotlink messages?

  • For messages from "80XXX MAXIS" or "80XXX HLINK" senders:

    • Verify the sender name includes numbers + "MAXIS" (e.g., 80200 MAXIS) or numbers + "HLINK" (e.g., 80300 HLINK).
      For messages from other shortcodes (e.g., 6XXXX, 2XXXX):

    • Verify the sender matches the expected numeric ID for official Maxis/Hotlink services.​

  Real messages WILL NEVER:

  • ❌ Ask for your password or full IC number
  • ❌ Demand instant payment via unofficial links
  • ❌ Threaten immediate disconnection

• What if I get suspicious messages?

  If you see messages claiming to be from us but with different sender names:

  1. 🛑 DON'T click links or reply
  2. 📲 Forward to MCMC's scam hotline: 15888
  3. 📞 Report to Maxis