Life Events

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• How to merge my Maxis account with my spouse to be under one without any additional cost/charges?

  This will involve transfer/ change of ownership of your services to your spouse. Both parties are required to walk in to perform this change.
  
  This is an important change, please bring along your MyKad, we will conduct biometric verification prior to making any amendment. For foreigner, please bring your passport.

• Where can I request for change or transfer of ownership of my Maxis services/account?

  You may request for transfer of ownership at Maxis Centres with the required documents and presence of both existing and new owner. You may refer to FAQs below for more details on some of the common scenario. Transfer of ownership is available at Maxis Centres only not available Maxis Authorised Dealers. Find your nearest Maxis Centre here.
  

• My loved one just passed away. Can I change the ownership of a Maxis account that belongs to her/him?

  Certainly you can. Please walk into Maxis Center to change the ownership. Mandatory documents required are:-

  • Proof of death: Death Certificate of registered owner.
  • Proof of relationship for transfer of ownership:
    • Spouse: Marriage Certificate.
    • Parent to Children or vice versa: Original Cert of Birth Certificate / Adoption Certificate.

• My loved one just passed away. How can I terminate his/her line?

  Please call us to terminate the service under the deceased and furnish a copy of the Death Certificate via email. Alternatively, you may walk into Maxis Center with the death certificate to terminate the services.

• I am going through a divorce. What should I do in order to separate my number out from the existing account that belongs to my ex spouse?

  Please proceed to walk in to Maxis Center upon obtaining consensus from both parties. No fee will be imposed for the change of ownership.

• My daughter has just graduated from varsity and started working. I prefer her managing the phone bills on her own. How do I go about it?

  This will involve transfer/ change of ownership of your service to your daughter. Both parties are required to walk into Maxis Center to perform this change. This is an important change, hence please bring along your MyKad, we will conduct biometric verification prior to making any amendment. For foreigners, please walk into Maxis Center personally with your passport.
  
  Tips: If your daughter is not an existing Maxis customer, she has to register for a new account, advance payment may be applicable. For foreigner deposit is applicable.

• I am leaving the country for good and I don’t need my number anymore. How shall I terminate the line?

  To terminate your line, you may call us or walk into any Maxis store.

• I am leaving the country and I want to retain my number, what is the best option for me?

  Please call us directly to convert your current number from Maxis Postpaid to Prepaid. Don’t forget to top up sufficient amount to your prepaid number, to avoid any service disruption.

• My son will be away for his studies. However, he will be coming back home during the semester break. How should I stop his Maxis line temporarily to avoid unnecessary charges?

  You may consider changing your line from Maxis Postpaid to Prepaid. Don’t forget to top up a sufficient amount to your Prepaid number, to avoid any service disruption.