Click here for stores with 100% vaccination status. See you soon!

Click here for stores with 100% vaccination status.

Safeguard yourself from phishing, learn more

Safeguard yourself from phishing, learn more

here.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

Frequently Asked Questions

Life Events

  • This will involve transfer/ change of ownership of your services to your spouse. Both parties are required to walk in to perform this change.

    This is an important change, please bring along your MyKad, we will conduct biometric verification prior to making any amendment. For foreigner, please bring your passport.

  • You may request for transfer of ownership at Maxis Centres with the required documents and presence of both existing and new owner. 

    You may refer to FAQs below for more details on some of the common scenario. 

    Transfer of ownership is available ONLY at Maxis Centres. 

    Find your nearest Maxis Centre HERE.

  • Certainly you can. Please walk into Maxis Center to change the ownership. Mandatory documents required are:-

    • Proof of death: Death Certificate of registered owner.
    • Proof of relationship for transfer of ownership:
      • Spouse: Marriage Certificate.
      • Parent to Children or vice versa: Original Cert of Birth Certificate / Adoption Certificate.
  • Please call us to terminate the service under the deceased and furnish a copy of the Death Certificate via email. Alternatively, you may walk into Maxis Center with the death certificate to terminate the services.

  • Please proceed to walk in to Maxis Center upon obtaining consensus from both parties. No fee will be imposed for the change of ownership.

  • This will involve transfer/ change of ownership of your service to your daughter. Both parties are required to walk into Maxis Center to perform this change. This is an important change, hence please bring along your MyKad, we will conduct biometric verification prior to making any amendment. For foreigners, please walk into Maxis Center personally with your passport.

    Tips: If your daughter is not an existing Maxis customer, she has to register for a new account, advance payment may be applicable. For foreigner deposit is applicable.

  • To terminate your line, you may call us or walk into any Maxis store.

  • Please call us directly to convert your current number from Maxis Postpaid to Prepaid. Don’t forget to top up sufficient amount to your prepaid number, to avoid any service disruption.

  • You may consider changing your line from Maxis Postpaid to Prepaid. Don’t forget to top up a sufficient amount to your Prepaid number, to avoid any service disruption.

Looking for the right Postpaid plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels