Alert: Discontinuation of Cheque Payments for Consumer.

Alert: Discontinuation of Cheque Payments.

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Frequently Asked Questions

Life Events

  • This will involve transfer/ change of ownership of your services to your spouse. Both of you must visit a Maxis Centre.

    This is an important change, please bring your MyKad (or passport for foreigners) for ID verification.

  • You may request for transfer of ownership at Maxis Centres with the required documents and presence of both existing and new owner. 

    You may refer to FAQs below for more details on some of the common scenario. 

    Transfer of ownership is available ONLY at Maxis Centres. 

    Find your nearest Maxis Centre HERE.

  • We are here to help. Please visit our Maxis Centre with:

    • Proof of death: Death Certificate of registered owner.
    • Proof of relationship for transfer of ownership:
      • Spouse: Marriage Certificate.
      • Parent to Children or vice versa: Original Cert of Birth Certificate / Adoption Certificate.
  • Please call us to terminate the service under the deceased and furnish a copy of the Death Certificate via email. Alternatively, you may walk into Maxis Center with the death certificate to terminate the services.

  • No problem! Visit a Maxis Centre together to transfer ownership.

  • Transfer ownership to her! Here’s how:

    Both of you visit a Maxis Centre.

    • Bring MyKad/passport for verification.
      💡 Tip: If she’s new to Maxis, she’ll need to register (advance payment may apply).
  • To terminate your line, you may call us or walk into any Maxis store.

  • Please call us directly to convert your current number from Maxis Postpaid to Prepaid. Don’t forget to top up sufficient amount to your prepaid number, to avoid any service disruption.

  • You may consider changing your line from Maxis Postpaid to Prepaid. Don’t forget to top up a sufficient amount to your Prepaid number, to avoid any service disruption.

Looking for the right Postpaid plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service