Life Events

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• How do i merge my Maxis account with my spouse’s to be under one account ?

  This will involve transfer/ change of ownership of your services to your spouse. Both of you must visit a Maxis Centre.

  This is an important change, please bring your MyKad (or passport for foreigners) for ID verification.

• How do I transfer ownership of my Maxis services/account?

  You may request for transfer of ownership at Maxis Centres with the required documents and presence of both existing and new owner. 

  You may refer to FAQs below for more details on some of the common scenario. 

  Transfer of ownership is available ONLY at Maxis Centres. 

  Find your nearest Maxis Centre HERE.

• My loved one just passed away. How do I transfer their account?

  We are here to help. Please visit our Maxis Centre with:

  • Proof of death: Death Certificate of registered owner.
  • Proof of relationship for transfer of ownership:
    • Spouse: Marriage Certificate.
    • Parent to Children or vice versa: Original Cert of Birth Certificate / Adoption Certificate.

• My loved one just passed away. How do I can I terminate/ cancel their line?

  Please call us to terminate the service under the deceased and furnish a copy of the Death Certificate via email. Alternatively, you may walk into Maxis Center with the death certificate to terminate the services.

• How do I separate my number from my ex-spouse’s account?

  No problem! Visit a Maxis Centre together to transfer ownership.

• My daughter is starting work. How can she manage her own phone bill?

  Transfer ownership to her! Here’s how:

  Both of you visit a Maxis Centre.

  • Bring MyKad/passport for verification.
    💡 Tip: If she’s new to Maxis, she’ll need to register (advance payment may apply).

• I am leaving the country for good, and I don’t need my number anymore. How shall I terminate the line?

  To terminate your line, you may call us or walk into any Maxis store.

• I am leaving the country, and I want to retain my number, what is the best option for me?

  Please call us directly to convert your current number from Maxis Postpaid to Prepaid. Don’t forget to top up sufficient amount to your prepaid number, to avoid any service disruption.

• My son will be away for his studies. However, he will be coming back home during the semester break. How should I stop his Maxis line temporarily to avoid unnecessary charges?

  You may consider changing your line from Maxis Postpaid to Prepaid. Don’t forget to top up a sufficient amount to your Prepaid number, to avoid any service disruption.