Frequently Asked Questions

Personal Details And Account Information

  • You can view your personal details, including your name, phone number, email address and addresses through:

    Maxis App

    1. Log in to the Maxis App.
    2. Tap the Profile icon at the top right corner of the homepage.

    You can view:

    • Account Settings – Maxis ID (registered email address)
    • Contact Details – Name, email address, default contact number and residential address
    • Billing Address – Address used for physical bill delivery (if applicable)

    Maxis Care

    1. Log in to Maxis Care.
    2. Go to Profile.
    3. Select Manage Profile.
    4. Select Contact Details.

    For verification of sensitive information such as your NRIC, passport number and gender, please call Maxis Customer Service or visit a Maxis Centre.

    Find your nearest Maxis Centre here.

  • You can view your account number through the Maxis App.

    1. Log in to the Maxis App.
    2. Tap VIEW DETAILS.

    You can view:

    • Account Number
    • Phone Number
    • Rate Plan
    • Service Status
    • PUK

    You may also access your account information through Maxis Care.

Addresses & Emails

  • Residential Address
    Your registered residential address used for account and service records.

    Billing Address
    The address used for physical bill delivery, if you have requested paper bill delivery.

  • Registered Email Address
    Used for account-related communications and service notifications.

    eBill Email Address
    Used for bill delivery.

    You may use the same email address for both.

  • You can update your contact details at any time through:

    Maxis App

    1. Tap the Profile icon at the top right corner of the homepage.
    2. Select Contact Details.
    3. Update your information.

    Maxis Care

    1. Go to Profile.
    2. Select Manage Profile.
    3. Select Contact Details.
    4. Update your information.

Name & Identification Updates

  • Please visit a Maxis Centre for identity verification.

    Malaysian Customers

    • Bring your MyKad.

    Non-Malaysian Customers

    • Bring your current passport.
    • Bring your previous passport if it was used during registration.

  • Please visit a Maxis Centre with:

    • Updated MyKad
    • Surat Kelulusan Pindaan Nama (JPN Approval Letter)

  • Please visit a Maxis Centre with your MyKad.

  • Keeping your passport details updated helps ensure:

    • Accurate identity verification
    • Easier account management
    • Smoother account-related transactions
    • Consistent records across your services

  • You should update your passport details whenever:

    • You renew your passport
    • You receive a new passport number
    • You notice different passport numbers recorded across your services

  • You may experience:

    • Verification delays
    • Difficulty managing multiple services
    • Delays when performing future account-related transactions

  • Please visit a Maxis Centre with your current passport.

    If the passport used during registration has been replaced, please also bring the previous passport where available.

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The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service

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