In light of MCO, some of our Maxis stores may be closed. Click here to find more locations near you.

Need a Maxis store? Click here for locations near you.

Safeguard yourself from phishing, learn more

Safeguard yourself from phishing, learn more

here.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

Frequently Asked Questions

Personal Details And Account Information

  • Your personal details such as name, phone number and email address can be viewed through:


    Do walk-in or call in personally if you want to verify information such as NRIC, passport number, gender, title/salutation etc.

  • You can check your Maxis Account information such as account number, registered email address, billing address and Maxis One Club on Maxis app or Maxis Care.

  • You just need to walk-in personally to your nearest Maxis Store with your NRIC to perform the required changes.

    Tips:
    This is a change of important personal details, please bring along your MyKad, we will conduct biometric verification prior to making any amendment. For foreigner, please bring your passport.

  • You can update your name at your nearest Maxis Store, please walk in with your new MyKad and Surat Kelulusan Pindaan Nama issued by Jabatan Pendaftaran Negara (JPN) for our verification.

  • Please walk in to your nearest Maxis store with your MyKad to perform the update.

  • You can change your phone number via below ways:

    1. Maxis app > Me > Chat with Us > Product & Service Enquiry
    2. Maxis Website > Support > LiveChat

Looking for the right Postpaid plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels