Frequently Asked Questions
Personal Details And Account Information
You just need to walk-in personally to your nearest Maxis Store with your NRIC to perform the required changes.
This is a change of important personal details, please bring along your MyKad, we will conduct biometric verification prior to making any amendment. For foreigner, please bring your passport.
You can update your name at your nearest Maxis Store, please walk in with your new MyKad and Surat Kelulusan Pindaan Nama issued by Jabatan Pendaftaran Negara (JPN) for our verification.
Please walk in to your nearest Maxis store with your MyKad to perform the update.
You can change your phone number via below ways:
- Maxis app > Me > Chat with Us > Product & Service Enquiry
- Maxis Website > Support > LiveChat
Need to get in touch with us?
Contact Maxis Customer Service