Personal Details And Account Information

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• How do I check my registered personal details with Maxis?

  Your personal details such as name, phone number and email address can be viewed through:

  • Maxis app
    
  • Maxis Care

  
  Do walk-in or call in personally if you want to verify information such as NRIC, passport number, gender, title/salutation etc.

• How to check my Maxis account number?

  You can check your Maxis Account information such as account number, registered email address, billing address and Maxis One Club on Maxis app or Maxis Care.

• How to correct my name and/or ID (Passport/IC)

  You just need to walk-in personally to your nearest Maxis Store with your NRIC to perform the required changes.
  
  Tips:
  This is a change of important personal details, please bring along your MyKad, we will conduct biometric verification prior to making any amendment. For foreigner, please bring your passport.

• How to update my legally changed name in Maxis personal details?

  You can update your name at your nearest Maxis Store, please walk in with your new MyKad and Surat Kelulusan Pindaan Nama issued by Jabatan Pendaftaran Negara (JPN) for our verification.

• How to update my ID from MyTentera to MyKad if I have retired from military service recently?

  Please walk in to your nearest Maxis store with your MyKad to perform the update.

• How can I update or change my email address, default contact number and alternate contact number for my account?

  Your contact details for your account can be updated anytime on Maxis app or Maxis care:

  Maxis app:   go to Me and select Contact Details.

  Maxis Care: go to Profile , select Manage Profile and Contact Details