Maxis partners with Globe Teleservices to offer enhanced digital security to its customers
(Starting 3rd from left) Sandeep Mishra, Head of Product Marketing, Maxis, Prateek Pashine, Chief Enterprise Business Officer, Maxis, Ashutosh Agrawal, Group Chief Executive Officer, GTS, Pallavi Kudtarkar, Executive Director, GTS, Chris Almeida, Chief Strategic Officer, GTS, and Ahamed Gulam, Sales Director, GTS.
Maxis recently announced a strategic partnership with global telecom solutions provider Globe Teleservices Pte. Ltd. (GTS) to deploy an integrated AI-powered firewall for messaging and voice traffic across the Maxis network in Malaysia. This fully managed, end-to-end service is designed to enhance network security and quality for millions of Maxis subscribers while improving the integrity of international messaging traffic delivered into the country.
Under this initiative, Maxis and GTS will define and enforce firewall policies for international messaging and voice traffic terminating on the Maxis network. Powered by advanced AI and machine learning (ML) that leverages aggregated global traffic, GTS’s Armour firewall provides rapid fraud mitigation with 24/7 monitoring and continual testing. It is designed to block spam and international message bypass attempts coming from unofficial channels (grey routes) and large-scale fraudulent operations like SIM farms. The result is stronger network protection and uninterrupted communication for Maxis users.
“Customer trust and experience are central to Maxis. This partnership with GTS reinforces our international message and voice defences, deploying AI-powered controls and continuous monitoring to ensure that essential messages reach subscribers quickly and securely. This provides businesses with stronger delivery assurance and our mobile users a safer experience, all on our fast, reliable, and secure network.” - Prateek Pashine, Chief Enterprise Business Officer of Maxis
“We are proud to work with Maxis to safeguard the messaging and voice channels at scale. Our AI‑enabled Armour firewall combines intelligent threat detection with global delivery expertise to protect networks, enhancing customer experience and value that is often lost to fraud and bypass.” - Ashutosh Agrawal, Group Chief Executive Officer, Globe Teleservices
Through this partnership, Maxis and GTS are reinforcing the foundations of a safer, higher‑quality connectivity and digital ecosystem in Malaysia that supports innovation. This is in line with Malaysia’s focus on cybersecurity and becoming an AI nation, key priorities outlined in the 13th Malaysia Plan (13MP).
