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Our updated General Terms & Conditions of Services is effective from 20 December 2020. Refer to

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Maxis enhances measures in response to escalating COVID-19 situation

  • Implements ‘Work from Home’ practice for the health and safety of its employees, customers and general public
  • All Maxis employees working from home will be appropriately equipped to continue business as usual, while those with customer facing and critical functions will be supported with best practice safety measures on site
  • Maxis’ mobile and fixed networks remain uninterrupted by these measures

In continuing to prioritise the health, safety and wellbeing of its employees, customers and members of the public, Maxis has stepped up its precautionary measures to mitigate the impact of COVID-19. Based on the Restriction Movement Order announced by the Government effective 18-31 March, Maxis will continue full operations as it is listed under the essential services category.

Maxis’ Business Continuity Plan (BCP) now includes the requirement for employees to work from home effective 17 March. Measures have been put in place to ensure that those working from home will be equipped appropriately to continue business as usual and to meet the needs of its customers.

Meanwhile, employees with customer facing and critical office functions will continue to perform their jobs with split shifts and/or locations where possible, with maximum efforts to support them by taking all necessary actions to minimize any risks, including:

  • Compulsory for all customer-facing employees to wear masks at the workplace
  • Provision of hand sanitizers for all employees at the workplace
  • Increased frequencies of cleaning at all premises (including weekends and after hours)
  • Demo phones at all Maxis Centers are sanitized hourly
  • Temperature checks for all staff and visiting customers at all Maxis main offices and technical operation centres

“These are certainly challenging times for everyone in the country and the world, but we are confident that we will prevail and come out stronger by working together as a society and taking the right actions and measures in a timely manner. Our thoughts and prayers go out to all those who have been affected by this unfortunate turn of events. We will do everything we can to assist those involved in mitigating the spread of the virus, while working closely with the relevant authorities including the Ministry of Health, as well as our Health, Safety & Environment team in enforcing these measures as well as implementing any new ones where needed,” said Gokhan Ogut, Chief Executive Officer, Maxis.

The enhanced Maxis BCP efforts follow the advisory from the Ministry of Health Malaysia and World Health Organization to practice social distancing amidst escalating cases in the country. Maxis continues to monitor developments of the COVID-19 virus and will remain vigilant in exercising care and hygiene at all times with strict precautionary measures in place, and will put in place any new procedures if needed. To date, none of Maxis employees have been diagnosed with the Covid-19 virus. Nonetheless, the company remains vigilant in taking all the precautionary measures very seriously to mitigate any impact.

As part of its preventive measures, Maxis has also put on hold all of its internal and external events and gatherings until further notice, with virtually alternatives as potential replacements where necessary.

Meanwhile, Maxis would like assure its customers that its fixed and mobile networks remain uninterrupted during this period. Maxis Stores nationwide will continue to operate as usual, with preventive measures in place. Customers can also continue to access services via the MyMaxis, Hotlink RED and Flex apps for transactions and access to content, while customer service call centres will also remain active. All apps are also fully equipped to conduct reloads and purchases via online banking, e-wallets or credit cards.

Maxis had earlier put in place strict procedures and measures in the interest of its employees, customers and the public, including provision of facemasks and hand sanitizers for all employees, temperature screening at entrances to all its premises, as well as frequent sanitization and deep cleaning throughout all Maxis Centres nationwide since late 2019.

Maxis encourages all customers and the public to only refer information from reliable sources such as the Ministry of Health and the World Health Organisation.

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