Stay Connected: Our stores and support channels remain open to keep you connected. More info, here .

Our retail outlets are open with strict SOPs to ensure everyone’s safety. Click here for more info.

Maxis’ Top Honours Win Underlines Commitment To Unmatched Customer Experience

Maxis has once again set the benchmark for excellence in customer service when it was named Best of the Best In-House Contact Centre for 3rd consecutive year at the recent 15th National Customer Experience Industry Annual Award (ACE) on 8 November.

Tan Lay Han, Maxis’ Head of Sales and Service said, “At Maxis, we are committed to delivering the highest quality of service to our customers, and ensuring that they enjoy an unmatched customer experience. We are very pleased to be recognised for this and to be one above all service organisations in the country.”

The awards are chosen from a panel of local and international judges from call centre associations for Individual and Corporate award categories respectively. Each category of the awards is given a score for the top three placing, added up and the highest score eventually wins the overall top award. In addition to this top award, Maxis came out tops in six Corporate Award categories and five individual categories, bringing the total haul of 28 awards for the night.

The annual ACE Awards identify, recognise and honour distinguished members of the Malaysian contact centre industry who have - with innovation, persistence and focus - taken customer service to new heights. It acknowledges best practices in the customer service and contact centre industry with the aim of increasing customer service awareness, encouraging customer centricity from Malaysian enterprises and customer service individuals.

Archives
Tags

Popular
Posts

Maxis further expands its sophisticated Enterprise solutions with acqui-hire of Audeonet

Maxis further expands its sophisticated Enterprise solutions with acqui-hire of Audeonet

Accelerating its ambition to be Malaysia’s Leading Converged Solutions Company, Maxis Business has expanded its voice and unified communications (UC) solutions as part of its ongoing commitment to build talent capacity and capabilities in sophisticated solutions for its Enterprise segment. The expanded portfolio is driven by the increasing need for greater collaboration in business in the new normal.

TELL ME MORE
PETRONAS Dagangan partners with Maxis on big data analytics and converged solutions

PETRONAS Dagangan partners with Maxis on big data analytics and converged solutions

Leveraging each other’s strengths in technology and innovation, PETRONAS Dagangan Berhad (PDB) and Maxis have entered into a strategic partnership to jointly offer converged solutions focusing on safety, security and sustainability for businesses. Additionally, the partnership will focus on leveraging big data and advanced analytics to co-create hyper personalization for an enhanced retail experience.

TELL ME MORE
Maxis accelerates cloud leadership ambition, becomes first Malaysian telco to be accredited as AWS Advanced Consulting Partner

Maxis accelerates cloud leadership ambition, becomes first Malaysian telco to be accredited as AWS Advanced Consulting Partner

Maxis, a leading converged solutions provider in Malaysia, announced today that it has achieved a new accreditation as an Amazon Web Services (AWS) Advanced Consulting Partner and joined the AWS Solution Provider Program. This strengthens and accelerates Maxis’ leadership in delivering cloud service capabilities to help more Malaysian customers embrace the many benefits of cloud adoption as part of their IT strategy. Since joining the AWS Partner Network (APN), Maxis has continued to build on its collaboration with AWS, the world’s leading and most comprehensive cloud platform.

TELL ME MORE