International Roaming | Maxis

Frequently Asked Questions - Maxis

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How do I activate International Roaming on my mobile phone?

You can activate International Roaming by calling Customer Service at 123 from your mobile or dial *100# > Activate Intl Roaming.

How do I manually select a network from my mobile device?

To manually select a network, please follow the steps below.


How do I check roaming charges while I am overseas?

When abroad, you can check roaming charges by dialing *100# Go to More services > Check Rates

How do I save on calls to Malaysia while I’m abroad?

Use our Roam 120 service to enjoy better savings whenever you call home from overseas.

To use, dial *120*<country code><area code/mobile prefix><phone number># to call.

What number do I call if I need assistance while I’m abroad

If you need assistance while abroad, dial *123# from your mobile phone and our Customer Service attendant will call you back at no costs.

What is a Data Roam Pass?

The “Data Roam Pass” is a Roaming Internet pass that allows subscribers to have Internet browsing whilst travelling in overseas. It is a daily pass at RM38/day. The pass is available for both Mobile Internet & Wireless Broadband.

How do I subscribe to a Data Roam Pass?

You can automatically enjoy the data pass upon data usage RM38 on our preferred operator. Be sure to roam on our preferred operator to enjoy this feature. The pass will be automatically provisioned to you once you reached RM38 on data roaming. Alternatively, you may subscribe the pass via UMB: 

Dial *100# > 'International Roaming' > 'Country' and select 'Buy 1d Data Pass'.


Will I be informed on the subscription?

We will inform you via SMS when your pass has been successfully activated, for both manual and auto subscriptions. Alternatively, you can check via check status through *100#.

What does the Data Roam Pass offer?

The pass offers Mobile Internet Browsing when a subscriber is travelling abroad. The pass enables Mobile Internet browsing till midnite of visiting countries capital city time each day. Just like domestic passes, Fair Usage Policy 'FUP' applies during roaming i.e. Upon exhaustion of the respective pass fair usage quota, you will experience a reduced internet speed.

In which countries are the Data Roam Pass available?

You can check by clicking here.

How much does the pass cost & what is the validity?

The Data Roam is RM38 per day. The pass is valid till midnite of the visiting countries capital city time e.g. If you are in Australia, the pass expires at 12 midnight Canberra time.

If I’ve reached my daily Fair Usage Quota, can I still do data roaming without any additional charges?

Yes. You can still continue browsing without any data charges even though you have reached your fair usage quota before time expiry of the pass. However, your Internet usage speed will be reduced till the end of the day.

Can I restore my Internet speed upon reaching the daily fair usage quota?

Yes. You can restore your Internet usage speed by buying a new Data Roam Pass @ RM38/day. To subscribe dial *100# > International Roaming > Country > Buy 1d Data Pass.

Can I unsubscribe from a Data Roam Pass?

No. the pass will expire automatically once the pass time duration has reached.

How many Data Roam Pass can I buy at one time?

There is no limit to the number of passes you can buy; the pass(s) are stackable i.e. you can buy as many even before the fair usage quota expires. However, please note that the pass is only valid for one day and expires at midnight of the visiting local country's capital city.

Can I use this pass in any phone e.g. iPhone/ Blackberry/ Android/ Windows/ iPad/ tablets?

Yes.

How much do I have to pay if my usage exceeds the Fair Usage?

If you have exhausted your fair usage quota and still continue browsing , your internet browsing speed will be reduced till the pass expiry but these usages will NOT incur extra charges.

How do I keep track on my pass usage & expiry?

Quota expiry SMS notification will be sent to you once your quota expires and usage will be throttled at reduced speed; along with this, Maxis will also send a SMS notification upon pass expiry (at 11:59pm time of capital city). Alternatively, you can check both the pass validity & usage via 'check status'; Dial *100# > International Roaming > Check Status.

I have purchased DataRoam Pass in Singapore. Can I use the same pass in Thailand on the same day?

All DataRoam passes including the Add-Ons & TopUp are country specific Eg Singapore passes cannot be used in Thailand or other countries.

If you are traveling to multiple countries a day, you will need to activate DataRoam Pass for each country and browse on the respective preferred operators.

Can I use the Data Roam Pass in Malaysia?

No, these passes are exclusive for Roaming only.

How can I check the pass validity or usage?

You can check both the pass validity & usage via 'check status'; Dial *100# > International Roaming > Check Status

If I use data roaming without a pass, how much will I be charged?

You will be charged pay-per-use at RM38/MB.

I am multisim user. How does the data pass work for me?

For multi-SIM users, quota sharing of roaming data pass is now available for primary and secondary SIMs.

How can I manage my data charges?

We will send you notifications when your data roaming pay-per-use charges exceed certain thresholds; you can now personalise your threshold alert. This is a complimentary service.


The threshold options available are:

RM200, RM300, RM500

RM300, RM500, RM800 (default)

RM500, RM800, RM1000

RM800, RM1300, RM2000

To choose your threshold setting, call our Customer Service at *123# (for Free of Charge) if you need assistance.

NOTE:
The alert will be sent once your data roaming pay-per-use charges exceeds your selected thresholds within each Bill Cycle.

For Tablet Users:
If you use a tablet with data plan, you can also receive the threshold alert on your CBR (Can Be Reached) mobile number.

To receive this alert via the CBR mobile number, simply register it by calling our Customer Service at *123#.

We will not be able to send you threshold notifications if you do not provide a current CBR mobile number, and you might be exposed to the risk of bill shock.

NOTE:
The default monthly alerts for tablet users are at RM300, RM500, and RM800 based on your Bill Cycle.

Frequently Asked Questions - Hotlink

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What is Hotlink Data Roaming?

Hotlink Data Roaming allow customers to have access to Internet, WAP and even MMS on their mobile phones/PDA devices while abroad.

Is this service available to all Hotlink subscribers?

Yes, this service is open by default to all Hotlink subscribers.

Do I need to register or activate the data roaming service in order to use it?

No, the GPRS roaming service will be automatically provisioned to all Hotlink subscribers. Hotlink starter packs will have GPRS roaming service upon purchase.

Is there a minimum credit amount that must be maintained on my Hotlink account for GPRS, MMS access, while roaming?

Yes, you need a minimum credit balance of RM10 to use this service.

What services/applications will be available to me when I use data while roaming?

All GPRS services that are currently available on your home network will be available to you while roaming.

Where is this service available?

This service is available in over 150 countries.

What will be the charge for using the service of data?

You will be charged RM30/MB.

Data roaming rates for all other countries are based on 1Country 1Rate charging.

How do I top-up when roaming?

You are advised to top-up via SMS or online. You can also purchase top-up tickets before you travel.

What is a Data Roam Pass?

The "Data Roam Pass" is a Roaming Mobile Internet pass that allows subscriber to have Internet browsing whilst travelling in overseas. It is a daily pass at RM38/day.

How do I subscribe to a Data Roam Pass?

To subscribe, dial *100#, go to 'International Roaming', choose a 'Country' and select 'Buy 1day Data Pass'.

Will I be informed on the subscription?

We will inform you via SMS when your pass has been successfully activated, for both manual and auto subscriptions. Alternatively, you can check via check status through *100#.

What does the Data Roam Pass offer?

The pass offers Mobile Internet Browsing when a subscriber is travelling abroad. The pass enables mobile internet browsing till midnight of visiting countries capital city time each day. Just like domestic passes, Fair Usage Policy 'FUP' applies during roaming i.e. Upon exhaustion of the respective pass fair usage quota, you will experience a reduced internet speed.

In which countries are the Data Roam Pass available?

You can check by clicking here.

How much does the pass cost & what is the validity?

The Data Roam is RM38 per day. The pass is valid till midnight of the visiting countries capital city time e.g. If you are in Australia, the pass expires at 12 midnight Canberra time.

If I’ve reached my daily Fair Usage Quota, can I still do data roaming without any additional charges?

Yes. You can still continue browsing without any data charges even though you have reached your fair usage quota before time expiry of the pass. However, your Internet Usage Speed will be reduced till the end of the day.

Can I restore my Internet Speed upon reaching the daily fair usage quota?

Yes. You can restore your Internet Usage Speed by buying a 'Data Top Up - RM5/50MB' which is available in 15 countries or by buying a NEW Daily Data Roam Pass at RM38/day. To subscribe dial *100# > International Roaming > Country > TopUp Data. Click here to view the list of countries.

What does the 'Data TopUp' offers and how long is valid for?

Data TopUp is RM5 for 50MB; the top up restores the internet browsing speed. Data TopUp is just like all other data roaming passes and is valid till 23:59 (midnight) of visiting countries' capital city.

Can I unsubscribe from a Data Roam Pass or Data TopUp?

No, the pass will expire automatically once the pass time duration has reached.

How many Data Roam Pass/ Data TopUp can I buy at one time?

There is no limit to the number of passes you can buy; the pass(es) are stackable i.e. you can buy as many even before the fair usage quota expires. However, please note that the pass is only valid for one day and expires at midnight of the visiting local country's capital city.

Can I use this pass in any phone e.g. iPhone /Blackberry /Android/ Windows?

Yes.

How much do I have to pay if my usage exceeds the Fair Usage?

If you have exhausted your fair usage quota and still continue browsing , your internet browsing speed will be reduced till the pass expiry but these usages will NOT incur extra charges.

How will I keep track of my pass usage & Expiry?

A 80% & 100% quota expiry SMS notification will be sent to you once you reached your daily fair usage; along with this we will also send a SMS notification one hour prior to your pass expiry and upon pass expiry. Alternatively, you can dial *100#, select 'International Roaming', select and choose 'Check Status' to check your pass validity.

I have purchased DataRoam Pass in Singapore. Can I use the same pass in Thailand on the same day?

All DataRoam passes including the Add-Ons & TopUp are country specific Eg Singapore passes cannot be used in Thailand or other countries.

If you are traveling to multiple countries a day, you will need to activate DataRoam Pass for each country and browse on the respective preferred operators.

Can I use the Data Roam Pass or Data TopUp in Malaysia?

No, these passes are exclusive for Roaming usage ONLY.

How can I check the pass validity or usage?

You can check both the pass validity & usage via 'check status'; Dial *100# > International Roaming > Check Status.

How long is these Daily Data Roam promotion is valid?

The promotion is valid till further notice.

If I use data roaming without a pass, how much will I be charged?

You will be charged pay-per-use at RM30/MB.

What is a Social Pass?

The “Social Pass” is a Roaming Mobile Internet pass that allows subscribers to have Unlimited Internet browsing on Facebook, Twitter and WhatsApp with FREE quota to browse other sites e.g. 50MB for 1Day Pass & 200MB for 3Days Pass.

Types of Passes:

1 Day Social Pass – RM10/day with FREE 50MB

3 Days Social Pass – RM20/3 days with FREE 200MB

How do I subscribe to a Social Pass?

You can subscribe to the pass via UMB; dial *100#, go to 'International Roaming', choose a 'Country' and select 'Buy Social Pass' ; you will then have an option to buy either a 1Day or 3Days Pass

What does the Social Pass offer?

Social Pass offers 'Unlimited' access to facebook/twitter/whatsapp whilst roaming. The pass also includes FREE quota of 50/200MB for other 'Non-Allowed' sites browsing. Upon exhaustion of this 50/200MB, you will experience a reduced internet speed at 64kbps when browsing the 'Non-Allowed' sites. Internet speed for 'Allowed Unlimited Browsing Sites' will NOT be interrupted throughout the pass validity. To restore the internet speed for 'Non-Allowed' site, you can upgrade your quota by subscribing to Data TopUp - RM5/50MB.

In which countries are the Social Pass available?

The pass is available in 46 Countries which includes:
Australia, China, Hong Kong, India, Indonesia, Kuwait, Macau, Philippines,
Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, Turkey, UK, Bangladesh, Brazil, Cambodia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Japan, Kazakhstan, Laos, Latvia, Lithuania, Mexico, Myanmar, Norway, Pakistan, Panama, Qatar, Russia, Spain, Sri Lanka, Sweden, Tajikistan, UAE, Ukraine, USA, Uzbekistan.

How much does the pass cost & what is the validity?

The Social Pass is RM10/day and RM20/3days. The pass is valid till midnight of the visiting countries capital city time e.g. If you are in Australia, the pass expires at 12 midnight Canberra time.

What are the 'Allowed Unlimited Browsing Websites' for this pass?

facebook.com
twitter.com
WhatsApp Messenger

What browsing does the pass DOES NOT include?

The Roaming - Social Pass DOES NOT include the following:

  • Opera Mini browser
  • Any other internet usage that is not part of “Allowed Free Site”

If you were to access internet via any of the above, your usage will be drawn from your allocated volume quota (50MB or 200MB).

I’ve exhausted my free quota before the time expiry of the pass; can I still browse the “Allowed Unlimited Browsing Sites” without any data charges?

Yes. You can still browse the “Allowed Unlimited Browsing Sites” without any data charges even though you have exhausted your free quota before the time expiry of the pass. However, your Internet Usage Speed will be reduced when you are browsing the NOT part of the “Allowed Unlimited Browsing Sites”.

Can I restore my Internet Usage Speed to browse the 'Non - Allowed' browsing sites upon the exhaustion of my free 50/200MB quota?

Yes. You can restore your Internet Usage Speed by buying a 'Data Top Up - RM5/50MB'. To subscribe dial *100# > International Roaming > Country > TopUp Data.

What does the 'Data Top Up' offer and how long is it valid for?

Data Top Up is RM5 for 50MB; the top up restores the internet browsing speed for 'Non-Allowed' sites. Data Top Up is just like all other data roaming passes and is valid till 23:59 (midnight) of visiting countries' capital city.

Can I unsubscribe from a Social Pass or Data TopUp?

No. the pass will expire automatically at midnight of the visiting city capital city's time.

How many Data TopUp can I buy at one time?

There is no limit to the number of Data TopUp you can buy; the Data TopUp's are stackable i.e. you can buy as many even before the TopUp quota expires. However, please note that the Data TopUp is only valid for one day and expires at midnight of the visiting local country's capital city.

I have subscribed an 'RM38 Data Roaming' Pass, can I still subscribe a 'Social Pass'?

Yes.

I had subscribe a 'Social Pass' Pass, can I still subscribe a 'RM38 Data Roaming'?

Yes.

Can I use this pass in any phone e.g. iPhone /Blackberry /Android/ Windows?

Yes.

I've bought the Social Pass but my data usage is being drawn from the free quota though I'm browsing within the "Allowed Free Sites".

This might probably be due to other applications running & accessing internet at the same time. To avoid unintended data consumption, kindly turn off all applications (Eg:email sync, calendar sync) or notifications which access internet.

How much do I have to pay if my usage exceeds the volume cap of the Social Pass (i.e. 50/200MB)?

If you have exhausted your 50/100MB free quota and still continue browsing on non-free sites, your internet browsing speed will be reduced till the pass expiry but these usages will NOT incur extra charges.

How will I keep track of my Social Pass/ Data TopUp usage & Expiry?

A 80% & 100% quota expiry SMS notification will be sent to you for the 50MB free internet usage; along with this we will also send a SMS notification one hour prior to your pass expiry and upon pass expiry. Alternatively, you can dial *100#, select 'International Roaming', select and choose 'Check Status' to check your pass validity.

Can I use a Singapore Social Pass or Singapore Data TopUp in other countries?

No; each respective country passes are only valid in that country. E.g. Singapore passes/ data topup cannot be used in Thailand or other country.

Can I use the Social Pass or Data TopUp in Malaysia?

No, these passes are exclusive for Roaming usage ONLY.

Can I buy more than ONE Social Pass a day?

No; Social Passes are NOT stackable hence you can only subscribe to one pass a day. Should you need to increase your data quota upon existing the FREE 50MB/200MB, you will need to subscribe to the Data Top Up - RM5/50MB.

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