Frequently Asked Questions
DataPool
About DataPool
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DataPool combines the data from an eligible Maxis Postpaid principal line and its existing Maxis Postpaid Share 39 or 48 lines into a shared pool.
It allows you to:
- Share data with your Share lines;
- Use your data across multiple devices; and
- Access eligible data while roaming overseas, subject to the applicable roaming terms.
Each existing Maxis Postpaid Share line contributes the following data to the DataPool:
Share line Data contributed to DataPool Maxis Postpaid Share 39 30GB of 4G/5G data Maxis Postpaid Share 48 50GB of 4G/5G data -
No. Maxis Postpaid Member 50 and 60 have their own individual data allocations and do not draw data from or contribute data to the principal line’s DataPool.
Existing Maxis Postpaid Share 39 and 48 lines will continue using DataPool under their current terms.
Eligibility & Setup
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DataPool is available to customers who have an eligible Maxis Postpaid principal plan with an existing Maxis Postpaid Share 39 or 48 line.
Eligible principal plans include:
- Maxis Postpaid 69, 79, 89, 99, 109, 139, 169 and 199; and
- Previous Maxis Postpaid 68, 98, 108, 128, 158 and 188 plans.
Maxis Postpaid Share 39 and 48 are no longer available for new subscriptions. Customers who wish to add a new supplementary line may subscribe to Maxis Postpaid Member 50 or 60, subject to eligibility.
Managing Your DataPool
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You can control data allocation through:
- Maxis app: Tap on "Manage DataPool" and select the share line to manage
- Maxis Self Serve Portal: Click on "Manage Mobile Internet", select "Data Pool" and go to "Manage Share Limit"
By default, each Maxis Postpaid Share 39 or 48 line is allocated 50GB.
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The principal line user can set an individual data limit for each Share line, subject to the available balance in the DataPool and the maximum permitted share limit of 100GB.
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Each Share line will retain its default data limit:
- 30GB for Maxis Postpaid Share 39; or
- 50GB for Maxis Postpaid Share 48.
Usage is deducted from the shared DataPool as it occurs. If the DataPool is used up before a Share line reaches its individual limit, that Share line will no longer have high-speed data available from the DataPool. -
No, only the Principal line owner can set or change usage limits. Share line users can only view their usage.
Account Status & Limitations
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Yes. Share lines can continue browsing at a reduced speed while the principal line is voluntarily suspended.
To restore regular browsing speed, the Share line user may purchase an eligible Internet add-on.
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No. If the principal line is barred, all lines under the account, including the Share lines, will be barred from calls, SMS and data usage.
Billing & Notifications
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Your DataPool is automatically reset and fully refreshed at the start of each new billing cycle. This happens as soon as your previous cycle ends, so there is no waiting period for your new data allocation.
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No. Any data you haven't used from your DataPool will expire at the end of your billing cycle. Your DataPool is then refilled with a fresh allocation for the new cycle.
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Yes, both you and your share line users will receive:
- Notifications when the DataPool refreshes at the start of your billing cycle
- Real-time SMS alerts when allocated data has been fully used.
