About Astro TV


What is Astro with Maxis Fibre ?  

Maxis Fibre is offering Astro TV direct to home (DTH) service to new and existing Maxis Fibre on selected plans with the following benefits:

  1. 3x speed upgrade for free if you sign up with Maxis Fibre plan 100mbps
  2. RM20 rebate for 24 months for Maxis Fibre plans 300mbps, 500mbps and 800mbps
  3. FREE Astro Ultra Box if you subscribe to Astro TV pack cost RM100 and above.

 

Who is eligible to enjoy Astro TV with Maxis Fibre?

New or existing Maxis Fibre subscribers who are not existing Astro TV subscribers are eligible to sign up one (1) Astro TV service for one (1) fibre service.
Existing Astro TV subscribers are not eligible for this offer.

 

How many Astro TV pack can I sign up with Maxis Fibre?

One Maxis Fibre service is eligible to sign up for one Astro TV service only.

 

Is there any advance payment or deposit, if I add on Astro TV to Maxis Fibre?

There isn’t any additional advance payment or deposit for your Astro TV. However, there may be an installation fee for your HD or Ultra Box.

 

Is the Astro TV service come with any contract? And what is the contract period?  

Astro TV service comes with a 24-month contract period which starts from the date of Astro TV service activation.

Early termination fee for Astro TV will be charged if any of the following occurs to your Maxis Fibre during the contract period:

  • Termination before contract ends
  • Transfer ownership
  • Relocation
  • Downgrade from original Fibre entry plan
  • Cease to be a Maxis Unlimited Postpaid and Fibre subscriber

 

What is the early termination fee for Astro TV?

Early termination for Astro TV RM1000/24 months X the remaining month of your contract.

 

What happens to my benefits after the 24-month contract period?  

If your benefit is RM20 rebate for 24 months, it will end after 24 months.
If you are enjoying Free 3x the speed upgrade, you will retain your benefit for as long as you have the Astro TV pack with your Fibre.

 

During the contract period of my Astro TV, can I change my Maxis Fibre plan?  

You may upgrade Maxis Fibre and continue to enjoy your benefit of 3x the speed upgrade or RM20 rebate respective to the plan you switch to. Your benefit will end in case you downgrade your Maxis Fibre during your Astro TV contract period.

 

Can I upgrade or downgrade their Astro TV Pack?  

You may upgrade your Astro TV pack, however downgrade is not allowed as part of your Astro TV contract period. To change your Astro TV Pack, call the Astro at +603 9543 3838 or download the Astro App.

 

Can I relocate my Astro DTH?  

Yes, Astro DTH has to be relocated together with your Maxis Fibre service. Both services must remain and installed at the same address.

 

What is the warranty period for the Astro TV box/ DTH equipment and who do I seek for support of it is faulty?  

The Astro TV box/ DTH equipment comes with 24 month warranty and you may call Astro at +603 9543 3838 for support in case your equipment is faulty.


 

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

 

Chat with Us

WhatsApp us for assistance.

Call Us

We're only a phone call away.

@MaxisListens

Send us a tweet and we'll get back to you.

Find a store

Walk into a Maxis Store near you for help.