Frequently Asked Questions
Astro Bundle
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- Maxis Fibre is offered Astro TV direct-to-home (DTH) service to customers who sign up before 8 August 2024 on selected plans. Benefits included: Free 3x speed upgrade for Maxis Fibre 100 Mbps plan subscribers.
- RM20/month rebate for 24 months on 300 Mbps, 500 Mbps, and 800 Mbps plans.
- Free Astro Ultra Box with Astro TV packs costing RM100/month or more.
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Maxis Fibre subscribers who were not existing Astro TV subscribers were eligible to sign up for one (1) Astro TV service per fibre service.
If you are existing Astro TV subscribers and not on any Fibre plan, we would like to recommend Maxis Home Fibre offers several benefits, including:
- High-Speed Internet: Fibre connections provide significantly faster download and upload speeds compared to traditional broadband options, making them ideal for streaming, gaming, and large file transfers.
- Reliability: Fibre optic cables are less susceptible to interference and signal degradation, providing a more stable and reliable internet connection.
- Low Latency: Fibre connections typically have lower latency, which is beneficial for activities that require real-time data transmission, such as online gaming and video conferencing.
- Scalability: Fibre networks can support higher bandwidths, making it easier to upgrade your internet speed as your needs grow.
- Better Streaming Experience: With higher speeds and more stable connections, fibre broadband enhances the quality of streaming services, allowing for smoother playback and higher resolution content.
- Multiple Device Support: Fibre broadband can support multiple devices connected simultaneously without significant loss of speed or performance.
Interested? Sign up now easily at Maxis Online Store! -
Each Maxis Fibre service was eligible to sign up for only one Astro TV service.
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No advance payment was required for Astro TV. Installation fees applied for HD/Ultra Box setups.
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The Astro TV service had a 24-month contract, starting from the date of activation.
An early termination fee for Astro TV applied if you:
- Terminated your Maxis Fibre plan early.
- Transferred ownership.
- Relocated.
- Downgraded your Fibre plan.
- Ceased being a Maxis Unlimited Postpaid + Fibre subscriber.
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Early termination for Astro TV RM1000/24 months X the remaining month of your contract.
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If your benefit is a RM20 rebate for 24 months, rebate ends after 24-month period. If you are enjoying a free 3x speed upgrade, this benefit remains as long as you keep the Astro TV pack with Fibre service.
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You may upgrade your Maxis Fibre plan and continue to enjoy your benefit of a 3x speed upgrade or a RM20 rebate, depending on the plan you switch to. However, your benefit will end if you downgrade your Maxis Fibre during your Astro TV contract period.
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You may upgrade your Astro TV pack, however downgrade is not allowed as part of your Astro TV contract period. To change your Astro TV Pack, call the Astro at +603 9543 3838 or download the Astro App.
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Yes, both Astro DTH and Maxis Fibre had to remain at the same address.
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The Astro TV box/ DTH equipment comes with 24 month warranty and you may call Astro at +603 9543 3838 for support in case your equipment is faulty.
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Yes, you can continue with your Maxis Home Fibre plan and terminate your Astro TV pack. However, please be aware that if you are still within the 24-month contract period for the Astro TV service, an early termination fee may apply.
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Yes, you can sign up for a Maxis Home Fibre plan without the Astro TV service. If you have already terminated the Astro TV service, you can continue with or switch to a Maxis Home Fibre plan independently.
Sign up now easily at Maxis Online Store or contact us.
