Scheduled System Upgrade on 2pm, 23 Nov to 1pm, 25 Nov 2020


When is the scheduled system upgrade?

The schedule system upgrade will take place from 2pm, 23 Nov to 1pm, 25 Nov 2020.


Who is impacted by this system upgrade?

Selected customers of Maxis Mobile, Maxis Fibre and Hotlink Postpaid will be impacted by this system upgrade.


How would I know I am impacted by this system upgrade?

If your Maxis Postpaid, Maxis Fibre or Hotlink Postpaid account is impacted in this system upgrade, you will receive a SMS from us.

Here is the content of the SMS:
We are upgrading our systems to serve you better. Maxis app will be available with limited functions from 2pm, 23 Nov to 4am, 25 Nov and not available from 4am to 1pm, 25 Nov. You can still make calls, use mobile Internet and send SMS as usual. Thank you for your patience.


I have multiple accounts are all my accounts impacted as I only receive the SMS on some of my lines?

We are carrying our system upgrades in stages, only account impacted by this scheduled upgrade are informed via SMS.


How will this system upgrade impact?

If you are impacted by this system upgrade, Maxis app will be available with limited functions from 2pm, 23 Nov to 4am, 25 Nov and not available from 4am to 1pm, 25 Nov for you.

Easy Menu *100# will not be assessable for you throughout the duration of the system upgrade.

Our teams at retail and customer services may not be able to support for any add or change your services and any transaction which involve change of our account details throughout the duration of the system; it is advisable that make you request after 25 Nov 2020.

You can still make calls, use mobile Internet and send SMS as usual.


Can I make payment to my impacted account?

You may make payment to your impacted account as per normal.


I would like to switch to Maxis, can I do so during this system upgrade period?

This system upgrade is only impacting selected customers’ existing account with Maxis, you may switch to Maxis as per normal.


 

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.