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Service Specific Terms & Conditions (“SSTC”) – Maxis app


Version [10 June 2020]

The Maxis application service ("Maxis app") is brought to you by Maxis Broadband Sdn Bhd ("Maxis") and provided to you subject to the terms and conditions set out herein. You acknowledge and agree that you have read and fully understood all these terms and conditions. BY USING MAXIS APP, YOU AGREE TO THESE SSTC IF YOU DO NOT AGREE, DO NOT USE THE MAXIS APP.


  1. Maxis app (previously known as MyMaxis App) is a self-serve application whereby it allows you to access to your Maxis general account information such as MSISDN, share line, pay bills, purchase mobile internet quota upgrades, etc., through your mobile device subject to applicable Maxis terms and conditions. These features may be changed by Maxis from time to time and as updated in the Maxis app. Please refer to the Maxis website for the latest version of this SSTC at By accessing the Maxis app, you agree to be bound by these Maxis app SSTC (which may be amended from time to time) and the Maxis General Terms and Conditions at To enable us to provide Maxis app to you, we will need to process and use your personal information/personal data. You expressly authorize and consent that Maxis may process and use your personal information/personal data for purposes necessary and related to Maxis' provision of Maxis app services to you. Further details of Maxis’ use and processing of your personal information/personal data is in accordance with Maxis' Privacy Statement at, which shall form an integral part of these Maxis app terms and conditions. You shall update Maxis as and when your personal information/personal data provided earlier to Maxis becomes incorrect or out of date, through our contact details as set out in Maxis' Privacy Statement.
  2. Not all mobile devices support the Maxis app. You should check whether your mobile device is compatible before using the Maxis app.
  3. Certain features of the Maxis app may require the input of your email address, password and/or mobile number registered in Maxis' ID application. You are solely responsible for the security, confidentiality & privacy of your email address, password, mobile number and any personal data or information stored on your mobile device and/or for all the activities related to the Maxis app. Maxis will not be liable for any damage, loss or leakage of the data or information resulting from unauthorized use of the Maxis app or due to circumstances beyond Maxis' control.
  4. You agree that all information you provide to Maxis for Maxis ID registration to access the Maxis app ("Registration Data") will be true, accurate, complete and current information and that you shall maintain and update the Registration Data as needed throughout the period of your use of the Maxis app to keep it accurate and current. Failure to provide accurate, current and complete Registration Data may result in the suspension and/or termination of your access to the Maxis app.
  5. Certain features of the Maxis app may require access to location services such as the cellular network and data connection in order to determine an approximate location of your mobile device. You may exercise choices in respect of the features of Maxis app as contained in the settings of Maxis app. Kindly refer to those features on your mobile application.
  6. Any data retrieval or re-direction to other websites from the Maxis app will incur mobile data charges.
  7. If you use the Maxis app overseas, additional roaming and mobile data charges will apply. For more information on international roaming & charges, please visit
  8. You expressly understand and agree that your use of the Maxis app is at your own risk and that the Maxis app is provided on an "AS IS" & "AS AVAILABLE" basis & we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to fitness for a particular purpose & non-infringement and/or that the Maxis app will be free from loss, corruption, attack, viruses, interference, hacking or other security intrusion or that the Maxis app will be affected by unforeseen circumstances or circumstances beyond Maxis' control.
  9. Maxis, its related and affiliated corporations shall not be liable to you or your agents for any loss or injury or any direct, indirect, special, exemplary, consequential damages, or any damages whatsoever, whether in contract, negligence or in tort, you and/or any third party may suffer as a result of instructions or transactions transmitted via the Maxis app after successful authentication whether or not such usage was authorised by you and/or arising out of or in connection with the Maxis app and/or your or any other party's access and/or use of the Maxis app.
  1. You agree to defend, indemnify and hold Maxis, its related and affiliated corporations harmless from any claim or demand, loss and/or damage relating to or arising from:
    1. your and/or third party (whether or not authorised by you) usage of the Maxis app;
    2. any violation by you of the Maxis app terms and conditions; or (c) your violation of any rights of another through your usage of the Maxis app.
  2. All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the Maxis app is owned, controlled or licensed by or to Maxis, and is protected by copyright, patent, industrial design and trademark laws, and various other intellectual property rights.
  3. Maxis may update or change these Maxis app SSTC, Maxis ID, and Maxis website from time to time. You are responsible for regularly reviewing the current version of the terms and conditions for the Maxis App, Maxis ID, and Maxis website to obtain notice of any such changes. Your continued access into and usage of the Maxis App shall be construed as you having accepted all such changes. All matters & disputes will be subject to our final decision.