Frequently Asked Questions
General
GETTING STARTED
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Maxis app is the all-in-one app for Maxis Postpaid Consumer individual and Business individual users. You can manage your accounts, pay your bills, and enjoy great rewards and offers. To download the app, visit Apple App Store, Google Play Store or Huawei App Gallery.
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Maxis app is for all Maxis Postpaid individual (registered with your IC and billed to you) and Maxis Business Individual users who subscribe to
- Maxis Postpaid principal and supplementary mobile lines
- Maxis Home Fibre
- Maxis Home 4G WiFi and Maxis Home WiFi
- Hotlink Postpaid & Fibre 99
Employees who are using Maxis Business mobile lines registered to and provided by their company. Please refer to Maxis app for Business FAQs for more information.If you are the PIC who is managing Maxis Business accounts, then Maxis Business Hub is for you.
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There is no data charge for usage within the app when in Malaysia. However, the location map feature in Maxis Deals, and re-direction to other websites or apps from the Maxis app will incur standard data charges. Usage of the app when roaming will incur roaming data charges.
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When an account is barred, the only access allowed is bill payment. The Maxis app is not usable with mobile data, even though data usage for the app is whitelisted during active status. However, the app remains accessible if you connect using WiFi.
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If you are a new user, you will need to register to Maxis ID to be able later on login to Maxis app, Care or any Maxis self-serves. Tap on "Personal" and then "Sign up"
AVAILABLE FEATURES BY SERVICE TYPE
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Maxis app features by service type
Feature Personal Mobile Maxis Home WiFi Maxis Home Fibre Maxis Fibre Voice Company Mobile Account Management View Account Information ✓ ✓ ✓ ✓ ✓ View Billing Details ✓ ✓ ✓ ✓ ✓ Download & Pay Bills ✓ ✓ ✓ ✓ ✗ Subscribe to eBill ✓ ✓ ✓ ✓ ✗ Plan & Services Browse Deals ✓ ✓ ✓ ✓ ✓ Manage Mobile Internet Plans ✓ ✓ (with data limit setting) ✗ ✗ ✓ (no data limit setting) Manage Roaming Services ✓ ✓ ✗ ✗ ✓ Add Value-Added Services ✓ ✓ ✗ ✗ ✗ Shop for Products ✓ ✓ ✓ ✗ ✓ Change Rate Plan ✓ ✓ ✓ ✗ ✓ Support & Tools Get Customer Support ✓ ✓ ✓ ✓ ✓ Use SIM Manager ✓ ✗ ✗ ✗ ✗ Check Network Status ✓ ✓ ✓ ✓ ✓ Check Case Status ✓ ✓ ✓ ✓ ✓ (network faults only) Book Appointment ✓ ✓ ✓ ✓ ✓ Track Deliveries ✓ ✓ ✓ ✓ ✗ Use Hotlink Integration ✓ ✓ ✓ ✓ ✗ Check Device Contract ✓ (active contracts only) ✓ (active contracts only) ✓ (active contracts only) ✓ (active contracts only) ✗ App Login and Access Quick Reference
No. Subscribed Service App to Use Login Method 1 Maxis Mobile only (one or more lines) - Maxis app
- Login with MSISDN/TAC or Email/Password
- Principal line accesses all linked services
- Supplementary lines see and manage their specific details
2 Maxis Fibre only Maxis app - Register with email; do not fill in MSISDN during registration
- Link services to view Fibre/FWBB after login
3 Maxis Mobile + Maxis Fibre Maxis app - Login with MSISDN/TAC or Email/Password
- Principal line accesses all linked services
4 Hotlink Prepaid only Hotlink app - Login with MSISDN; each login accesses only 1 Hotlink Prepaid line
5 Hotlink Postpaid Mobile only Hotlink app - Login with MSISDN; each login accesses only 1 Hotlink Postpaid line
6 Hotlink Prepaid/Postpaid + Maxis Fibre Hotlink app and Maxis app - Use Hotlink app for Hotlink Postpaid
- Use Maxis app for Maxis Fibre
- Register for Maxis ID using email; do not fill in OLO or Hotlink MSISDN during registration
- Link all services to view Fibre/FWBB & Hotlink after login
7 Maxis Mobile + Hotlink Prepaid/Postpaid Hotlink app and Maxis app - Use Maxis app for Maxis Mobile and Hotlink app for Hotlink Prepaid/Postpaid
- Simple functions for Hotlink Prepaid account management are available in the Maxis app if the owner of Maxis Mobile has a Hotlink Prepaid account (and services are linked)
