• Maxis Mobile Consumer subscribers; 
• Maxis Business Mobile users (company paid)
• Maxis Business PIC
• Maxis Home Fiber/broadband customers (without Maxis mobile number)
• Non-Maxis subscribers (for online store purchases); 
  

• A valid mobile number (Maxis or from any local service provider)
• A valid email address 
• For Home Fiber/broadband customers: Your NRIC/ passport number and account number 
  

1. If this is your first time using the Maxis app, make sure you have added and verified your email address before proceeding.
2. Open the Maxis app and navigate to "All services".
3. Scroll down until you see the "LINK SERVICES" section.
4. Follow the prompts to connect your other existing Maxis services 
5. Once done, refresh the app and check "All services" again to confirm your services are now visible.

💡 Tip: If you are still unable to view your services, please contact our support team by calling 123 from your Maxis mobile for further assistance.

While Maxis app and Maxis Business Hub share the same Maxis ID system, we recommend using separate email addresses for a better experience: 

• Use your work email for Maxis Business Hub
• Use a personal email for the Maxis app

• Only 1 principal line can link and view all services under your registered NRIC/passport. 
• Other principal and supplementary lines can register for Maxis ID using a unique email address for each. However, these accounts will have limited access to the following features: 
  • Own usage 
  • Purchase International Roaming passes for their own line 
  • View bill – only portion applicable for the line/ service.  
  • Retrieve PUK (Personal Unblocking Key) 

To keep your account secure, Maxis may require you to update your password before signing in.

This can happen due to:

• Routine security checks
• Long periods of inactivity
• Other security protection measures

Follow the steps below to continue:

1. Check your registered email inbox
2. Open the password reset email from Maxis
3. Click the reset link
4. Create a new password
5. Sign in again using your new password

Try the following:

• Check your Spam, Junk, or Promotions folders
• Make sure your email address is correct and active
• Wait a few minutes and try again
• Request a new password reset link

If you still do not receive the email, contact Maxis Customer Support.

Yes. The password reset link is valid for 24 hours.

If the link has expired, request a new one.

You may request a new link via:

• Maxis Care portal > Login with Email > Forgot Password
• Maxis app login page > Forgot Password

No. You must create a new password before you can sign in again.

Use a password that:

• Has at least 8 characters
• Includes uppercase and lowercase letters
• Includes numbers and symbols
• Is unique and not used for other accounts

Avoid using easily guessed information like your name or birthday.

Update your password regularly as a good security practice, or immediately if you think your account may be at risk.

• Change your password immediately
• Review your account details
• Contact Maxis Customer Support if needed

To help keep your account secure:

• ✓ Use a strong and unique password
• ✓ Do not reuse passwords across multiple online accounts
• ✓ Never share your password with anyone
• ✓ Keep your email address and contact information up to date
• ✓ Be cautious of phishing emails, SMS messages, or websites asking for your login credentials
• ✓ Always sign out when using shared or public devices

Your account security is important to us, and these measures help provide a safer and more secure experience for all customers.