#MYBaikHati | Donate pre-loved devices for digital learning needs of B40 families! Read more

#MYBaikHati | Donate your pre-loved devices! Read


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Experience lifelike call quality with VoLTE! Click


Maxis App for Personal

What is Maxis app?

It is a secured self-help app for Maxis subscribers. Maxis app is accessible with Maxis ID. Just download the app on Apple App Store or Google Play and sign up for a Maxis ID if you haven't had one yet. 

I don't have Maxis ID; does this mean I can't use the Maxis app?

You are required to register for a Maxis ID by tapping on the “SIGN UP” button on the first screen of the app. 

How do I log in to the app?

Key in the email address or mobile number you used to register for your Maxis ID, followed by your password/6-digit TAC code sent by SMS. 

I am a Maxis Business user (my company pays for the bill), how do I use Maxis app?

Tap on “Using a company line? LOGIN HERE”. Key in your company-provided mobile number and the 6-digit TAC code sent to your number by SMS. 

What are the Self Help functions on Maxis app?

The main self help functions on Maxis app are:-

  • View account information
  • View data usage
  • Download bill
  • Pay bill
  • Subscribe to eBill
  • Manage direct debit
  • Purchase data passes for your number or your supplementary line (if any)
  • Test your Maxis Home Fibre WiFi
  • Get rewards and offers even when you're on the move.

Are there any data charges for using this app?

No data charges for usage within the app. However, the location map feature in Maxis Deals, and re-direction to other websites or apps from the Maxis app will incur standard data charges. 

How do I provide feedback if the app does not work on my phone?

Kindly call our customer care service at 123 from your Maxis mobile. 


The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.


Need help?

Find answers from our FAQ or contact Maxis Customer Service via these channels.

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Walk into a Maxis Store near you for help.