Frequently Asked Questions

Devices

  • No, outright purchases of device (Smartphones, Modems, Mesh, Phone accessories) are classified as goods and therefore not subject to Service Tax. 

  • No. Your device payment for Maxis device contracts is considered as purchase of goods and therefore not subject to Service Tax.

    Instalments under Maxis Zerolution are also not impacted by the Service Tax on rental effective 1 July 2025 as device ownership is transferred to the customer upon completion of the contract tenure, classifying the transaction as a sale of goods.   

  • No. Instalments under Maxis Home Solar are not impacted by the Service Tax on rental effective 1 July 2025 as solar panels ownership are transferred to the customer upon completion of the contract tenure, classifying the transaction as a sale of goods.  

  • Early Termination Charge is considered as penalty and therefore not subject to Service Tax.

Looking for the right Postpaid plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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