Pay Bill

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• How do I pay my bill without having the hassle of walking in to your outlet?

  You can pay your Maxis bill online at:

  • Maxis app or Maxis Care or
  • Online Banking
  • Credit/Debit Cards 
  • E-Wallets 

  You can also automated bill payment monthly by signing up with our direct debit service via Maxis app or Maxis Care.

• Can I pay via JomPay and what is Maxis' Bill code?

  Yes, you can pay online using JomPay. Maxis' Biller Code is 1123.

• Can I still pay over the counter or offline?

  The physical payment channels are:

  • Maxis Self Serve Kiosk located at selected Maxis stores,
  • Petrol kiosk and convenient stores with e-Pay, and 
  • Pos Malaysia.

  
  For more details of all the available payment channels, please refer to www.maxis.com.my/pay. 

• What are the accepted modes of payment for my Maxis bill?

  You can pay your Maxis bill using cash, credit or debit card, or via online payment. Please note that cheque which was previously accepted, is no longer accepted from 1 April 2025 for Consumer/Individual customers.

  Please use these faster, safer payment methods:

  • Online Banking
  • Credit/Debit Cards 
  • E-Wallets 

• Where can I view my payment history?

  You can check on Maxis app or Maxis Care, just go to ‘Bill’, tap on your account, select ‘Past’ to see your last 3 payments.

• I have paid, but my bill is not updated. What should I do?

  If you've made a payment but your bill isn't updated yet, please contact us with the following details to help us assist you quickly:

  • Account Number
  • Payment Method/Channel
  • Payment Reference Number Amount Paid
  • Date of Transaction

   

  This will help us verify and update your account as soon as possible.

• What types of cards can I use for payments through Maxis payment channels?

  You can pay using any Visa or Mastercard credit and debit card issued by local banks through Maxis app, Hotlink app, Maxis Care, Hotlink Self Serve Portal and at Maxis retail outlets. Please note that cards issued by foreign banks are not supported.

• How secure is it to register my credit or debit card information on Maxis app and Maxis Care?

  Your security is our priority. We use Secure Sockets Layer (SSL) technology to encrypt your card information during transmission, keeping your data safe and private. You can identify secure sites by the "https" at the beginning of the web address.

• Can I pay with a third party's credit card for payment on Maxis app and Maxis Care?

  You must be the owner of the credit or debit card and be able to receive and do the TAC verification for your payment.

• How do I check payment status after making payment on Maxis app and Maxis Care?

  Once the payment is successful, you will receive confirmation SMS and email. Alternatively, you can check on Maxis app or Maxis Care, just go to ‘Bill’, tap on your account, select ‘Past’ to see your last 3 payments.

• I didn't receive any email or SMS confirmation. How can I check if my payment was successful?

  You can easily check your payment status on the Maxis app or Maxis Care portal:

  • Go to Bill.
  • Tap your account.
  • Select Past to view your last 3 payment transactions.

   

  If your payment isn't listed, please contact us with these details to help us assist you:

  • Account Number
  • Payment Channel
  • Payment Reference Number
  • Amount Paid
  • Date of Transaction

• How do I add and deactivate the credit or debit cards on Maxis app and Maxis Care?

  For Maxis app, just go to ‘Me’ and select ‘Payment Methods’

  For Maxis Care, just select your account, tap on Profile and select “Payment Methods”