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All supplementary lines (if any) need to be switched together with the principal account.
Keep your current line active.
Clear any outstanding bills or contract obligations to your current provider.
Ensure the mobile number you want to port-in is registered under your ID (NRIC, Passport or Army ID). You can verify that you are the current account holder for the phone number through the SMS steps in the images below.
If you are a supplementary line holder, please get your principal line holder to perform the switch.
After submitting your request to Maxis, your current provider will send you a confirmation SMS.
Make sure you and your supplementary lines (if any) follow the onscreen instructions before the stated deadlines. SMS replies are case sensitive.
Keep the provided Maxis SIM carefully.
Once your current provider’s SIM is no longer working, switch to the Maxis SIM provided.
You will be provided with a transfer request ID upon successful registration.
Visit your service provider’s centre near you. Be sure to do this within 10 days to avoid cancellation of request.
At the centre, present the transfer request ID you’ve received from Maxis and request to Transfer service to Maxis Fibre.
ONLY owners of the service to walk-in. No transfer of names required for Transfer Request.
Mention to “Transfer Service” and not termination
Pay all outstanding bill plus 1 month advance payment
Do not surrender your equipment until installation with Maxis takes place
Your Maxis Fibre installation will be completed within 10 working days after the transfer request is approved & your existing service will be auto disconnected.
Visit the nearest Maxis Centre to register for Maxis Fibre here.
Once your Maxis Fibre has been installed, proceed to terminate your existing service with TIME.
