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Frequently Asked Questions

RM1 with a New Share Plan

  • You are welcome to upgrade your Principal line to a higher plan after you have signed up for a device contract, however you must serve the full contract or a penalty fee will be triggered.

    Do note that your Principal device contract will continue if you decide to upgrade your plan, but a penalty fee will be applicable should you choose to downgrade or cancel your lines.

  • In order to enjoy this offer, just go to any Maxis Centre and participating Maxis Dealer to sign up for your new Maxis Postpaid Share plan at RM48/month.

    If you do not already have a Maxis Principal Line, then you must also sign up for a new Maxis Principal Line. You may choose from any of our Maxis Postpaid plans, which start from as low as RM98/month.

    You must have a Maxis Postpaid Principal line to be able to enjoy this offer.

  • This is a limited-time offer with devices being made available for RM1 when you take up a Maxis Postpaid plan from RM98/month and a NEW Maxis Postpaid Share 48 Plan.

  • Yes, if you sign up for this offer then your Principal Line and your NEW Share Line will be contracted for 24 months.

    For New customers: If you sign up for this offer and take a new Principal Line with a new share line, you will be contracted for 24 months on both lines.

    For un-contracted Existing customers: If you take this offer, then a 24 month contract will be applied to both your Principal Line and new share line.

    For Existing customers with Principal Line contract: If you already have an existing Principal Line with a contract,  then you will need to re-contract your existing Principal line or sign up with a new Principal Line and add a new share line in order to take up this offer. Both your Principal Line and Share Line will be contracted for 24 months.

  • This offer is eligible only by adding a new share line.

    You can choose to upgrade your plan to add more share lines, eligibility as below:

    • Maxis Postpaid Plan RM98 – 1 Share Line at RM48/Month
    • Maxis Postpaid Plan RM108 – 1 Share Line at RM48/Month
    • Maxis Postpaid Plan RM128 – Up to 2 Share Line at RM48/Month each
    • Maxis Postpaid Plan RM158 – Up to 3 Share Line at RM48/Month each
    • Maxis Postpaid Plan RM188 – Up to 4 Share Line at RM48/Month each

RM1 with a Postpaid Plan

  • You are welcome to upgrade your Principal line to a higher plan after you have signed up for a device contract, however you must serve the full contract or a penalty fee will be triggered.

    Do note that your Principal device contract will continue if you decide to upgrade your plan, but a penalty fee will be applicable should you choose to downgrade or cancel your lines.

  • In order to enjoy this offer, just go to any Maxis Centre and participating Maxis Dealer to sign up for your new Maxis Postpaid plan from RM98/month.

    If you do not already have a Maxis Principal Line, then you must also sign up for a new Maxis Principal Line. You may choose from any of our Maxis Postpaid plans, which start from as low as RM98/month.

    You must have a Maxis Postpaid Principal line to be able to enjoy this offer.

  • This is a limited-time offer with devices being made available for RM1 when you take up a Maxis Postpaid plan from RM98/month.

  • Yes, if you sign up for this offer then your Principal Line will be contracted for 24 months.

    For New customers: If you sign up for this offer and take a new Principal Line, you will be contracted for 24 months.

    For un-contracted Existing customers: If you take this offer, then a 24 month contract will be applied to your Principal Line.

    For Existing customers with Principal Line still within contract, you have the option to terminate your existing contract which early termination fee will apply or sign up a new Principal Line in order to take up this offer.

The easy way to shop without leaving your seat

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels