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Frequently Asked Questions

Refer My Friends

  • Maxis Member-get-Member(MGM) is a program which reward our customer for referring their friends and family who are not an existing Maxis customer to switch Maxis from other local telco service provider.

    To be eligible for this program:

    • You have to be an existing Maxis Postpaid Customers with any rateplan. 
    • Your friends or family has to be a new Port-in customer, and they are require to sign up with Maxis Postpaid Plan or Maxis Postpaid Share Plan.
  • Maxis will reward you with a bill rebate of RM50 for each customer that you've refer upon a successful switch/port in. 

    The rebate will be divided into 2 months amounting RM25 for each month, and will be credited to your account on the 2nd and 3rd month of the referred line. 

    As a referrer you may enjoy the rebate up to RM500 (10 customers). 

  • The referee will enjoy bill rebate which equal to one (1) month commitment of their rateplan and it will be paid over 2 months. 

    To illustrate, if the referee sign's up with MaxisONE Plan 158, he/she will be getting a bill rebate of RM158 which the amount will be divided equally to RM79 for each month. The rebate will be credited on the 2nd & 3rd month of their bills.

  • It is easy, just submit the referee's name and mobile number online here.

  • They are required to provide your name (referral) & mobile number to our frontlines, at the point of submitting their request to port at Maxis Store or call in.

  • This program only applicable for reference of non existing Maxis consumer who wish to port-in his/her number to Maxis. Customer who was previously with Maxis and have ported out from Maxis in the last six (6) months or less is not eligible to be the Referee.

  • This line is not eligible for MGM program. 

  • This is not allowed if the number falls under the same account holder.

Enjoy the best mobile & fibre experience.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels

Customer Complaint Management Process

Your feedback or enquiry on billing, network and service connectivity will be responded to within 48 hours.

We will make 3 staggered attempts to reach our customers.

If we are not able to reach customers for us to validate matters and gather any required information for our onward action, customers will be encouraged to engage our channels below for any further assistance:

  1. WhatsApp us and select Option 6 to check on your existing case status or to report on any network and service connectivity issues.
  2. Call us at 123 from Maxis Mobile or 1800 821 123 from other local mobile or fixed line.